No, but “not working” is a pretty vague statement. Can you be more specific about the problem?

means the new app wont detect it no matter how many times I reset it.

P.S. I have a soundbar, sub, Sonos 3 and they all work except this Sonos 1

Hmm, so you have three devices that work, and a Play:1 (or a One?) that doesn’t show up.

As you have factory reset that device, have you tried hard-wiring it to your router and then “add device to system” in the app? Hard-wiring makes it a lot easier to set up than trying the wireless options.

Once it is working when hard-wired, it should “just work” when you unplug it thanks to the magic of SonosNet.

tried that a few times, let me try again tomorrow

No joy, it detects the Sonos 1, later it asks me to click on play/pause  and Plus button and later goes into la la land. 

Both my Sonos 1 have stopped working. What a waste 

Sonos, I am truly disappointed