Spaces & Setups

After 4 years using my soundbar on my tv, today my tv remote wouldn't work to control volume. I can alter it using the Sonos app. Eventually I discovered that if I held the tv remote between 1 and 15 inches from the right lower side of the Soundbar, as you face it, the volume could be adjusted. I have tried changing the remote batteries and used another remote. Any help greatly appreciated - thx

Hi there,I have my ARC connected via eARC with my LG C9 TV. All works pretty well. Planning now to get two One SL as surround. Question is, what happens with the surrounds when the input from TV is just two channels (say DD 2.0)? Are the surrounds muted or is the ARC sending something to them (e.g. the music)?Thanks,C.

I just set up my Sonos One yesterday, and when I tried to play my first song it disconnected from wifi and hasn't reconnected. Not only that, but I tried to factory reset it by holding the infinity button while reconnecting power, but that didn't seem to work. Now, when I plug it into a power source, the little light doesn't even turn on. What should I do?

Hi,  I am planning to buy sonos in ceiling speakers and connect them to sonos amp. Can I also connect Sonos sub gen 3 to pair with these ceiling speakers using Sonos amp.Thanks in Advance 

My current Sonos configuration is:Living Room: Playbar + SubSon’s Room: Play:1Office: Play 1Bedroom: Play:3I want to take the two Play:1s (from Son’s room and Office) and make them surround speakers in the Living Room.I then want to take the Play:3 from the Bedroom and move it to the office.How should I go about this?

hello.Can anyone here advise please.Purchased a sonos Port , but my old Yamaha DSP 590 amplifier dosent have a trigger on it. Is there a workaround for solution for this please. Thanks Graham 

I currently have a pair of Sonos One (2nd Gen) speakers acting as my stereo, and I’m looking to add a Rega Planar 1 Plus turntable. The Planar 1 Plus model has a phono pre-amp integrated already, but due to the wireless nature of the Sonos Ones I know I’ll likely need a Sonos Amp or Port to link the turntable in. I’m just enquiring as to what the most straightforward setup would be; I don’t want to invest in the Amp just to find I’ve missed a step and need some other component to make it work. Thanks

I have a beam and 2 Sonos one all connected to my tv. I am upgrading to the Sonos arc so what do I need to do-  do I add a new product and will my 2 Sonos ones connect to it or do I have to disconnect the ones as well?  thanks for you help

I currently have my soundbar sat in front of the TV. I want to wall mount it in the gap between the top of the TV cabinet and the bottom of the TV. The TV stand I have means the gap is the perfect size so that the soundbar wouldn't be obstructed by the TV. However, the TV will be slightly forward of the soundbar by around 8 inches. The photo shows the current setup, and you can see the gap below the TV where the soundbar will mount to the wall. The second photo shows how far the TV is forward from the wall. With the TV being slightly in front but still above the soundbar, do you think it will sound ok? 

Which alternatives do I have when it comes to get movie sound on my beam from either my bluray-player or my projector? Have been trying with hdmi. Doesn’t that work for some reason?

Bonjour,J’ai actuellement une pièce de vie en L.La TV est reliée à un Arc + sub et 2 One pour les surround arrière.La salle à manger étant entre le Arc et les surround, on ne change rien lorsque l’on mange pour profiter d’un son englobant et stéréo.Des travaux sont prévus, je voudrais ajouter 6 Architectural dans le plafond pour remplacer les 2 One qui font le surround, 2 dans la cuisine et 2 dans la véranda.MAIS, je me pose quelques questions:Est-ce que 2 peuvent être “fusionnés” à l’installation TV ? Est-ce que si c’est le cas, le AMP peut-il envoyer du son sur les 6 enceintes en même temps sans à chaque fois devoir re fusionnés pour le home cinema ? Si non, est-ce que les 2 enceintes fusionnées avec le Home cinema ne fonctionneront qu’en mode TV et les 4 autres en mode “music”? Le tout avec un seul Sonos Amp ?Est-ce que les Archi pour les surrounds donneront un bon effet meme s’ils ne sont pas disposés juste derrière nous lorsque l’on visionne ? Est-ce que le Trueplay fonctionnera p

Hello,Is there a way to change the color of the Sonos 2 Icon on my iPhone. It is very unappealing and actually depressing (which we do not need now)  and I would like to personalize it.  Thank you

So, got an Arc yesterday but current 4K tv doesn’t have atmos or E-ARC. Looking at a TCL QLED tv at Costco abc it declares it has atmos, but doesn’t have the E-ARC hdmi slot? Will this work with the Sonos arc and provide atmos?

My entire 20,000+ library of songs on YouTube music are unable to be loaded into the que.  Further, the ability to shuffle songs has completed disappeared!  Basically, I am forced to listen to the most current songs as they appear.  Please Help!

Just when I think that this useless ***** arc can't possibly get any worse, well yes it can!So suddenly it's now decided, by itself, without me changing anything, that I can turn the volume up but not down, if I try and turn it down it makes no difference, but it carries on turning up if you go the other way.... Mental. I've had a guts full with this trash, I'll be trying to get my money back next week. Moderator edit: inappropriate language

Can I install s2 app on an i phone

Hi there, im new to Sonos, so please have mercy with maybe stupid questions.Im about to move into another Appartment and want to upgrade my current sound System. Right now i have big Towers which are looking very ugly and i want to buy some sonos to make a more decent looking living room.So we are planning to be a lot in the garden and on the terrace so i thought of the Sonos Move.My thoughts are to buy a Sonos Playbar to be placed infront of the TV. On the right side a Sonos One SL and on the left side a Sonos Move. If i want to hear music outside i can just pick up the one Sonos Move and take it outside.Is this setup possible? Can i connect all 3 Together to my TV? Is the Sonos Move on the left side good enough for the right side Sonos One SL in sound comparison? Hopefully you can help me :-) 

How many subwoofers  can I have on a system?

Hello,I have installed my new set-up, and strangely, my Sonos app is saying that the Arc receives PCM 2.0 audio while playing a movie from Netflix app on my ATV3.ATV is connected to TV with HDMI 1 (last firmware from Apple)Sonos Arc is connected to TV with HDMI 2 (eArc port, with eArc capable cable)in TV, sound setting for HDMI1 is bitstreamin TV, sound output is Auto (I tried Dolby Digital as well)in ATV3, sound output is Dolby DigitalAm i missing something in my set-up that prevent the Arc to output Dolby 5.1?ThksValyno 

When opening the App on my phone or iPad it always gose  back to music is there a way it stays on the Tv ?

Hi how’s the best way to set up 2x play 5s a soundbar and 2x2 play one sl s I seem to be getting a echo when watching tv the only way to solve it is to turn down the soundbar is there a better way ? 

I listen to vinyl through my sonos system via a port . Can headphone be connected in any way . Cheers

Anyone with experience setting up the xPRESS on iOS14? The app crashes … Should I return the device?All input appreciated! Thanks /Henrik

New Arc, Sub, One SL x 2 home theater surround connected to TCL Series 6.   Signal to TV from Apple TV 4K, Arc connected to TV via HDMI/ARC port.  TV set to autodetect - TV indicates that it is detecting DD+ signal.  Playing content that should be Atmos (have tried atmos movies on iTunes, and also atmos content on netflix (streaming at ultra HD/autodetect).   Should (I think) be sending Atmos signal to the Arc.   however, cannot verify this.  No Atmos logo in the “playing now” screen.  When I go into the S2 app, “about my system” it indicates the signal is “Dolby Digital Plus 5.1”.   Appreciate your thoughts / experience….   Apologize if I’m missing something obvious here.  TY

Is this a common issue? I have a Sonos Arc connected to my Epson LS 300 projector by HDMI 2 ARC. I have an Apple TV in HDMI 1.  I have all the CEC buttons turned on in my Epson Projector. Everything works fine until I turn off the Epson projector and turn it back on. When I do that, the sound doesn’t work. I have to go into the Epson menu settings and toggle the CEC switch off and then back on to get the sound to come back on. The volume buttons on my Apple TV and my Epson remote show a visible volume bar moving and the Sonos lights react as if they’re reading the signal, but no sound comes out unless I go in and toggle the CEC switch.