I just set up my Sonos One yesterday, and when I tried to play my first song it disconnected from wifi and hasn't reconnected. Not only that, but I tried to factory reset it by holding the infinity button while reconnecting power, but that didn't seem to work. Now, when I plug it into a power source, the little light doesn't even turn on. What should I do?
Answered
Sonos One light isn't on
Best answer by GuitarSuperstar
Try rebooting your router and resetting the One while it is connected directly to your router with an ethernet cable.
Follow the instructions here to reset: https://support.sonos.com/s/article/1096?language=en_US
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Is the power cable fully inserted into the One? Is the status light enabled for the One in the Sonos app?
The power is fully plugged into the one, and I don't believe I set the status light off... So I'm not sure what's going on :(
Try rebooting your router and resetting the One while it is connected directly to your router with an ethernet cable.
Follow the instructions here to reset: https://support.sonos.com/s/article/1096?language=en_US
+16Hi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.