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Just got my Sonos for Christmas. Not happy....Sound has been cutting out and then quitting all together while watching movies and live tv. Have to unplug soundbar from power source and reconnect. This has happened about 5 times in 2 days. Any ideas on why or what is going on? Would appreciate any feedback. Also got a 1 and Play 1, not realizing you cannot have surround sound unless both units are the same??? This seems odd, why would I need 2 1’s with Alexa. Thought I could do 1 1 and 1 play 1. Sonos, figure this out please. For the price of this unit I shouldn’t be having these issues. Thanks, Unhappy Customer so far.

I have only had the Playbar for a week so I am not sure if this is only since the last update I got a couple of days ago although this has happened constantly since then only so it could be. When changing channel from HD to non HD on my sky q box I lose sound and need to either open the sonos app and change to a music source and flick back to TV spurce to get sound or switch the sky box on/off standby. When viewing the about my sonos section of the app it says the audio spurce is pause burst. I am connected directly to the sky q box with optical not through the tv and it’s set perfectly in Dolby Digital with rest sound in usually Dolby dogital 5.1 or 2.0 depending on the channel. I suspect it’s channels that aren’t plain stereo the change is causing it to go into this pause burst and stop putting out sound. I submitted a diagnostic from the app code: 8052223

White theme is terrible looks very unprofessional and is not good on the eyes. Request : request Any plans to upgrade to a dark theme option?

Purchased playbar yesterday and very happy with the set up in my small lounge. I have the playbar running with two play ones and im very pleased with the sound. Just one question. The playones are set up as part of the “home cinema” and labelled under “Lounge”. Can I also set up the playones to run music as a stereo pair under a new label “lounge 2” and will this effect the lounge tv set up with the playbar? Hope I have explained this ok? Basically, playbar and two play ones currently set up as lounge home cinema so playing music means most coming from playbar. If I set up the playones as stereo pair and call it lounge 2 will this work or destroy the tv / home cinema settings as currently set for lounge? Thanks all and happy new year.

Hello, we currently use Sonos Play 1 in our company. One of our colleagues has premium Spotify and it plays well. However when that colleague is not at work and is privately listening to their spotify we cannot play music at the same time. I have now downloaded spotify on my phone but I cannot add my spotify to the Sonos app. I do not have Spotify premium however I do have music on my Iphone which won't allow me to view in the Sonos app all though I have allowed it in the settings.

Every time I use my Sonos controller on the iPad I get a box pop up asking about snooze alerts and do I want them turned on!! It's not a one off thing - it's been happening since the last update. No matter what I push to use the controller - it appears. I don't want them turned on - as in the picture, go to the contact page - it appears. How do I stop this - it's so,annoying.[img]445ef9fc-9633-4181-bab9-395a222d6ca9.png[/img]

Hi, I was able to set up my connection with Alexa and Sonos, and I can use Alexa to start playing music without any issues. However, once the music starts, I have two issues: 1. I cannot stop the music. 2. the music stops playing after a single song. For example, if I say "Alexa, play the Beatles in the living room", music will start up on the Sonos system. However, if I ask her to stop the music ("Alexa, stop the music in the living room," "Alexa, pause the music in the living room"), she dims the sound of the Sonos speakers, responds with "I can change the playback mode only when music is playing" and then raises the volume of the living room again. When first requested to play music, Alexa responds with something like, "Shuffling popular songs by the Beatles in the Living Room." However, she stops playing after a single song, every time, no matter what the playlist. If I play the same playlist through the sonos app, it keeps playing. I'm not sure what the issue is, si

Just purchased Sonos One and Alexa working well with radio and Amazon Music. But Alexa can't find a specific artist from the music library though I can play the artists through the Sonos from the library on the Sonos app. I loaded the music library from Windows PC using the load 'music file' instruction and it has copied all in C: Music\iTunes. I have tried copying individual artist files from the iTunes file on my PC to the music library but I get an error message saying that my PC refused Sonos to connect to it (even though the music file was copied!). Where am I going wrong?

Is there a way to sync my Playbar, Sub Woofer and two Sonos 1's surround sound system with the video content? It seems to be just a tad off: like one-tenth of a second.

the amp wouldn't connect. using my iphone x, went through the steps... all good, press and release the 2 buttons... then it times out. does,t connect. so after messing with it for a while, i moved on to a play:1.... connected just fine and plays music great... did the 2nd play:1, and it is having the same problem as the AMP. they are plugged directly into my router, and when i pull up my router's UI from my PC, i see all 3 devices connected to the network. i tried unplugging them for a while and trying again. i have tried restarting my router. Can both be broke? Are they just buggy. why would one of the 3 devices work fine and instantly and the other 2 not work at all. feels they cant both be defective? thanks for any help! [img]7dcc0de6-3b6c-4147-bfba-e80d722daf9f.png[/img]

Hello! I have my house with sonos system, base on my wifi. everything works fine now i buy another country-house and wanna also integrate sonos system there, based also on wifi Sure that this two system will be absolutely different, no common network between them How can i use this two sonos system with one iPhone? is it possible? or every time i move to another home - I should reconfigure mi device? thank you

I've tried linking the Alexa Sonos skill to my account and the Skill points me in the direction of "More/Settings/My Sonos Account" in the Sonos app. It then asks me to confirm my email which i do and also sends an email in which there is a link to Create New Password (which isnt what i want to do). I click on that and it takes me back to My Sonos Account where i start all over again. Any thoughts anyone? Cheers

I was trying to help a friend set her Sonos up on Android devises. Somehow, I managed to get 2 of her Sonos Play 1's listed on my iPhone. In addition, my email address is showing up on her devises as her registered Sonos email address. How can I get her products off of my iPhone (her Play 1's are not showing up on any of my other devises) and my email address out of her Sonos app?

How to shut sonos off?

Hi. I note a number of forums about the failure of Sony Blu-ray players converting DTS to DD5.1 over HDMI but wondered if anyone had successfully managed the conversion using a coaxial cable that inputs into a Toslink converter? I have a Sony BDP-s6500 and any input would be helpful before I waste any money on a digital coax to optical converter and coaxial cable. Should add that I have asked Sony the same question but to date I've had no reply Thanks

I currently have a Bose Lifestyle 48 system, but want to slowly convert to SONOS. My current system (Bose) has 4 cubes, 1 center speaker, and 1 sub (all connected to the bose lifestyle 48) I am also using a LG OLED e7p 65" tv (if that matters) 1) I am wondering if I could possibly start with a SONOS Playbar and connect it to work with my current surround sound system? 2) In your honest opinion, for a large theater room, is the current Sonos home theater suggested set up (2 play 1's/3's, a sub, and a playbar) able to handle high quality surround sound for large rooms? If not, would it be possible/better to connect 4 play:1's/3's (two of which in the back), a playbar, and a sub? Or is sonos even up to the task of providing surround sound for such a large room? I understand some people will say "Go do research". I have done research, but find conflicting answers and would prefer honest answers from people who actually know about the products [color=green][u][b]Thanks for any

Hello Got myself an echo dot to make life easy to play music on my sonos for things like when I’m cooking and can’t use my hands to control using the phone. I’ve not been overjoyed to say the least!! I’ve looked at the video on how to connect and even tried the command it says on the video ‘ Alexa play jazz in the kitchen’ it responds with’ no music found’ Can’t get anything to play....I know that we are still waiting for Spotify. But I thought I could get at least the tunein app to play something???

I run some Devialet Phantoms and the Devialet wireless remote control is just wonderful - silky smooth, artistic object on the desk. Granted those are in a different price class and I don't expect Sonos to have something like that but is there a way that I can control the volume from my desk with a dedicated remote control? If yes, how? Thanks.

Does the in-App volume control work on the Connect's digital outputs? I want to connect the Connect's digital output directly to a pair of power amps via a 3rd party DAC which has no analogue volume control.

I bought a Play:5 several years ago and wanted to create a stereo pair, so I just bought a 2nd Play:5, not knowing my first 5 was a gen 1 and the newest 5 was gen 2 and apparently you cannot pair them. Is there any way around this? Very disappointed. May end up returning the newest PLAY:5 if there is no solution.

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

When I ask Alexa to play something on Spotify, "Alexa, play Purple Rain on Spotify", the command is recognized, but then Alexa says you need to link your Spotify account to Alexa. When I try to link my Spotify account in Alexa/Music,Video, and Books, the app says App Support Unavailable. What am I doing wrong here?

Bottom line: is it possible to have two, or more, controllers controlling different rooms at the same time on the same WiFi network? ie: I control all rooms except “daughter.” Daughter has control of her own room with her phone but also has the ability to control all other rooms as well. Setup: Connect Amp, Boost, PLAYBAR, 5X Play1s, 2X Play5s

I received a private message, quite frankly the tone and mysterious nature of the message made me very suspicious. It was from user Lauraralph. The message is below, what do you make of this communication? Is it outside acceptable behavior? I have never made contact with this person.... Lauraralph Lauraralph 12 minutes ago I'm Sgt Laura Ralph from USA Email me right now at ( sergeantlauraralph7@gmail.com ) I have something very important to discuss with you there ok.

Hi i have many sonos devises and have had them for many years, my wife has just got me a sonos 1 with Alexa but i am told it does not work yet with Napster. As my first sonos came with a Napster free trial, i was wondering why Sonos has not yet made a software fix for this. This now means to use my sonos 1 and Alexa to play music i need to spend more money and sign up to another music provider, and i am not happy about this.