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I received the voucher for the CR100. It is not is US currency, and neither is the Sonos shop. Is this correct? If not, how do I switch to the US side so I can place an order? I don't want to pay for shipping from Europe. Thank you.

I have invested in a Soundbar and 2x Sonos One for 5.1 Dolby. Playing Bladerunner blue ray via Xbox is impossible as the 5.1 results in voices being inaudible. It all works if I set the Xbox to uncompressed stereo rather than uncompressed 5.1. This is NOT what I bought the system for. In simple terms the system is NOT fit for purpose. How do I resolve this? When will it get fixed. Tried nighttime mode, tried voice enhance... non of them work.

Hi, why does my Sonos drop it’s volume in one room when somebody is using an echo dot in another room. The units are not even connected together as I run them separately.

Is it not possible if you have Apple Music to say. Alexa play Bruno mars from Apple Music? Alexa keeps saying something went wrong. I don’t get it.

Do you sell reconditioned or scratch/dent units?

I'm looking to be able to play different music in 5 different rooms and have them be controlled individually in their respective rooms and centrally from a computer/smart device. Is that something sonos can do?

When I ask Alexa to play my Pandora station, she only plays one song and then stops

How To Install and use Alexa with PLAY:1 and Soundbar

Hi, Are any plans afoot to develop an app for the Samsung S3 Gear models? I'd love to be able to operate the sonos network in my house from my wrist. Cheers, Andy

Sorry for the newbie question. I'm using the PC controller to add a second Play:3, and there does not seem to be a way to add it to the same room as I added the first one to. I add the first one to Office, and now Office has been replaced by Office2 in the room selection drop down. I want them both to be in Office so I can create a stereo pair.

I have three Alexa devices. An original Echo, Dot Gen2, and a Sonos One. I haven't had issues before, but since this morning when I ask to play my Spotify playlists, the echo automatically shuffles my playlists. Before, it would just play my music in order, but now it just shuffles every time. Even if I turn shuffle off either by voice or with the app, and say "Alexa, play My Rotation playlist" it still responds by shuffling the music. I tried on all three devices and same result. I even unlinked my Spotify account and re-linked it but that didn't change anything except now Alexa won't recognize my playlists at all. I think it just needs time to resync.

I have a Sonos Sub, a Sonos bar, a Sonos connect. I also have a Marantz HD-CD1 connected to a Marantz HD-Amp. I want to connect all so I can listen my Marantz system using my Sonos speakers. Is this possible?

How do you increase the volume of JUST the rear speakers in a 5.1 setup?

I’m having difficulty adding surround sound speakers. I have a sound bar and sub. Trying to add a One and play 1.

I just bought a play 5, but I cannot decide if I should do a play 5, playbar, and two play 1's, or if I should return the play 5 and do the same setup except use a sub instead of a play 5.. Is this smart? All advice and experience is welcomed! Thank you!

Many media apps work great on Android TV box using the handheld remote...moving from screen to screen, field to field and selecting with the typical navigation buttons. Though I just gave it a quick try...got things linked up and music playing OK...but navigation in Android Sonos Controller is nearly impossible without a touchscreen or touchpad remote. Can this be remedied to work better with typical TV box remote navigation buttons (Up, Down, Left, Right, Select, Back)? It IS really nice to see now playing info on the big screen and select music that resides on attached drives. It would be GREAT if you could make adjustments on the Sonos systems more easily from your main media center.

Hi Folks Happy New Year to everyone! Just bought my 3rd Sonos this week (Sonos One). Alexa is only playing one song on a playlist then stopping which is driving me insane. Has anyone got a solution to this very annoying problem please? Looking at the forum it seems like a very common problem that keeps lingering on which is very disappointing considering the reputation of 2 huge companies Amazon & Sonos. Any help or advice from anyone would be much appreciated? Thanks

One speaker is not on the controller. The white lamp is blinking slowly no matter what I do. I have tried to "add a speaker or a sub..." but the light does not change when I press the two buttons simultaneously. I have tried to connect by ethernet cable to my Bridge, but there is no blinking light in the Ethernet socket; netither in the speaker nor in the Bridge. I have tried to move the speaker close to my router and my Bridge. I have tried to reboot my router Diagnostic report 8450108

Nothing mentioned anywhere in "release notes"

I often switch between using headphones with my TV/gaming systems, and using my Sonos Playbar surround setup to share a movie, so I like to keep my Playbar muted until I need it. However, after a recent update, my Playbar seems to automatically unmute whenever it gets a signal, and I have to remember to manually mute it (I sometimes forget and don't notice when I already have my headphines on, annoying my housemates). Is there any way to change the mute behavior back to what it was (staying muted)? I couldn't find anything in Settings. :(

I set up my Vizio P-65 to work with the Vizio Smartcast Alexa skill this week. For some reason, when using the Sonos One, it works fine except it cannot turn the TV on. When I use my Amazon Echo, it can turn the TV on. Is the Sonos One not capable of turning on connected devices with voice commands on Alexa?

Currently I have Sonos iOs app version 8.3 installed. I got a pop up today that an update 8.3.1 is available.When I go to App store to install the update , I do not see any Update tab and just see Open tab.

Last weekend my Playbase and 2 Play 1 surrounds suddenly dropped out and my system was not found by the app. I set them up again but whatever I do I cannot get the Playbase to work over wifi and it cannot be positioned next to the router in my hallway. If I wire it via ethernet I can connect but it cannot be wirelessly networked to complete setup. The rear speakers can be. I cannot get them all on the same room setup as the Playbase has to be moved to the TV to complete setup but then won't as it cannot connect on wifi. I did a factory reset on all units but that did not work. I brought the TV into the hallway to complete the remote setup after the reset so at least I can get sound and adjust the TV. I cannot get the Playbase on the network and therefore cannot pair it back with my surrounds. So frustrated!

I have my Connect running to my Yamaha receiver and pushing Martin Logan fronts and center. I have an extra optical cable and an RCA (red/white). Do you guys have thoughts on what will produce the best quality sound? As a sidenote, I'm also needing the cable that will provide the quickest signal...as has been covered before, I can only use my Connect in DIRECT mode when playing my Ones in conjunction with my main system that is using the Connect. Otherwise there is a small but noticeable delay.

Can I use a Sonos Boost to extend the range of my Sonos Net but without it being the component that is connected directly to the router? I have a Sonos Connect attached to the router near the front of the house and want to extend the signal to a Play5 at the end of the garden. If I place a Sonos Boost at the back of the house (halfway between the Sonos Connect and the Play5), will it work?