Answered

Playbase is no longer working

B
To whom this may concern,

I had set up my playbase with the TV, 2 Play 1s and the sub. Everything was working until I noticed only the playbase was working. Went to my reconfigure everything and it has stopped working entirely. Will not connect to WiFi and will not even set up. I hear the chime, and then nothing. Please help. Not in a room where I can hard wire the unit. Diagnostic confirmation - 1245882624
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Best answer by Keith N 8 March 2018, 01:19

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10 replies

UKMedia
Userlevel 7
Badge +20
Hi

Can you please power down these devices for 10 secs, letting each one complete it's boot sequence before moving to the next device:

- Router
- Any wired network switch
- Any wired Sonos device
- All other Sonos devices.

Now try and add the Playbase back on to your system again.

If this doesn't work then please submit a diagnostic and post the number on this thread.
Remember: Sometimes Red Wine helps :)
B
How do you run a diagnostic test when the playbase doesn’t recognize the wifi? All of the steps were followed.
UKMedia
Userlevel 7
Badge +20
I assume that your other players are recognised? If so, just run the diagnostic as normal from the Sonos App. What colour is the Status light on the Playbase?
Remember: Sometimes Red Wine helps :)
B
The color was a flashing green light. Then hit the sync button and becomes flashing red. I’ve seen flashing orange at times too
UKMedia
Userlevel 7
Badge +20
The color was a flashing green light. Then hit the sync button and becomes flashing red. I’ve seen flashing orange at times too

Flashing Red on a previously working player is not good, I suggest you contact Sonos Tech Support.
Remember: Sometimes Red Wine helps :)
Keith N
Userlevel 7
Badge +19
Hi there, bryan51. Please submit a diagnostic report with the PLAYBAR plugged into the router using an Ethernet cable. This will help us get a better idea of what is going on with the PLAYBASE and if there are any hardware faults.

Thanks!
B
Submitted.
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Keith N
Userlevel 7
Badge +19
Thanks for the diagnostic, bryan51. Seems we will need to replace the PLAYBASE due to faulty components. Would you please send me a PM with the following information:

First and Last Name:
Shipping Address:
Contact Number:

Thanks in advance!
E
Did anyone find out what’s wrong with the play base I can not connect cause it doesn’t read the WiFi I gues I cannot connect to a router
Keith N
Userlevel 7
Badge +19
edwardcorea: As I previously posted, you will need to submit a diagnostic report with the PLAYBASE plugged into the router using an Ethernet cable. Be sure to reply with the confirmation number it gives at the end. Thanks!
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