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Get help with your Sonos Roam, and Sonos Move

  • 1,840 Topics
  • 8,811 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1841 Topics
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Clarki99Contributor I
posted in Portable speakers
Sonos Move wont even connect anymore

My Move is totally unresponsive on the app - just says it is powered off which means I cannot use it.I have rebooted twice and added it back to the network which it says has been done yet the app still keeps saying the same thing - that it is powered off.Rebooted router and also turned iPhone on and off….made no difference. Can only use it as Bluetooth.I have had a long chat with help desk and their conclusion was it is my Sky broadband boosters causing the issue.My Era 1 and Play 1 work fine and are stable and the Move (whilst being the most temperamental speaker - dropping in and out) has been ok for +2 years.How can this suddenly be a Sky Booster issue.To be honest I have not been happy with the Move since I bought it - it just keeps dropping off the network and now seems to have completely locked.Anybody else having similar issues? 

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Airgetlam
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Trim guyContributor I
asked in Portable speakers
Roam using iphone hotspot

I’m frustrated because I have lately been unable to use my iPhone hotspot with my Sonos Roam.  I’ve done a factory reset multiple times and the best I get is asking Alexa for time and it responds but when I ask to play music, it’ll say the artist, but it doesn’t play  

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KuitenSContributor I
asked in Portable speakers
Sonos Move 2 does not go on

Hi All, I currently bought a Sonos Move 2, but having issues in use.. The speaker is charged (sitting most of the time on the charging ring).However, once it went in sleepmode, it does not react anymore to power on.. I tried clicking on the on/off button, I tried putting it of and on the charging ring but to no end..After trying 10ish minutes, most of the time the speaker suddenly turns on again… When it is turned off, the speaker is also not visible in my app..Is this normal behavior? 

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Corry P
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IrminskiContributor I
asked in Portable speakers
Roam not working

Hi my Sonos Roam is mot working. I read about the problem somewhere and actually wanted to contact the company but it seems I can’t as the company selling the speakers 3 times a price of a competition dont care to have a proper customer service. I am in Poland and there is no live chat no telephone number, and the only support mail is to the ceo and this community. So anyway, my white light is blinking, I tried to reset it by using the standard procedure, it does not work. It stopped working randomly while playing music and I must admit this is not the first time it is doing that, always I just put it away and forget about it and then I suspect that the battery dies until I decide to use it again. Definately not something I would expect from a speaker I actually want to use. So it does not react to anything, I unpaired it, restarted my router and now I think this is actually a hardware problem and please tell me how can I contact the company to help me with the next steps. I want to fi

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Jamie A
Kanjandre
KanjandreContributor II
asked in Portable speakers
Move 2: Missing AAC Codecs after January 2025 Firmware upgrade?

I just upgraded my Move 2 and I only got SBC codecs left. What went wrong?

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Corry P
Kanjandre
KanjandreContributor II
asked in Portable speakers
Move 2: suddenly red light, can´t find after reset

Hello community,I´ve had a bad start today: my Move 2 started blinking red (after being put in the charging base).I did the reset but even if now blinks green, I can´t find and connect it anymore. I´ve looked up already some other posts, did the login out and back in of the app. Still can´t be found. I can see a SONOS Wifi network, not sure if that hints at something.I´m grateful for any help! PS: I´m running Android on the phone and Win on the laptop. Nothing should have changed on my internet network...

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UKMedia
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Judy BootyContributor I
asked in Portable speakers
Can I use a Sonos Speaker with a wireless headset

Is there a way to use a Sonos Move (or any other SONOS speaker) with a wireless headset that communicates via a USB drive to a battery pack for use teaching fitness classes?

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Airgetlam
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DrLeonContributor I
asked in Portable speakers
trouble using sonos radio

Sonos radio is not opening. Asks me to log in. I do. But again nothing happens  

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Airgetlam
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MaxchongsyContributor I
asked in Portable speakers
Sonos Move 2

Why does my Sonos Move 2 battery drains off completely, when not in use for a couple of days even when it is shut down. My Sonos Roam don't have the same problem 

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Sotiris C.
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harharwood5611Contributor I
asked in Portable speakers
Move 2 no longer working after reset due to Sonos App issues

I received a Move 2 as a gift back in December. I was able to get it set up and connected to the SONOS app and also had no issues with bluetooth connectivity. I normally just connect the Move 2 through Apple Music or other family members connect to it through bluetooth. I recently went into the app to play music and my Move 2 was no longer shown in the app. I troubleshooted and tried to reconnect but nothing worked. Based on guidance for the app, I reset my Move 2 following the instructions (I had previously rebooted the Move 2 prior to reseting). Nothing has worked to get the app to recognize my Move 2. After multiple efforts, and after reading about all of the issues with the SONOS app, I just tried to turn on bluetooth and play music from my iPhone. Now Move 2 won't connect to my phone. I also pressed the bluetooth button on the back of the Move 2, but it no longer chimes when it's in bluetooth mode. Now nothing seems to be working on the Move 2.

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Ken_Griffiths
QuestionableMethods
QuestionableMethodsContributor I
asked in Portable speakers
Portable Speakers - Okay to leave charging?

I have a Sonos Roam SL...Is it okay to leave it plugged in and charging for 99% of the time (even when playing) or will this degrade the battery over time? Or should I occasionally use it on battery power to prevent “memory effect”?  

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buzz
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Kham5561Contributor I
asked in Portable speakers
Sonos roam

No lights No sound no network 

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AnthonyC1Contributor I
asked in Portable speakers
connecting Arc Ultra and Move 2

I have set up my Ultra with sub 4 and 2 x Move 2s (set to stereo pairing)via Bluetooth, as separate units. I want to separate the Moves to act independently (one for kitchen, 1 for bedroom) and want to connect to Arc so the music from my phone plays in 3 separate rooms at the same timeAbsolutely no luck using the Sonos bot or via a Google search TIA

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jfcoffinContributor I
posted in Portable speakers
throwing out my sonos speakers

These speakers are utter junk. The app is pointless. No one in their right mind should buy anything from this company. Absolute garbage.  

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Lukasz73Contributor I
asked in Portable speakers
I can't pair my move 2

I cannot reset my device. After turning on, the device shows a white flashing diode. It makes no sounds when turning it on and off. Attempting to reset does nothing. White LED keeps flashing.

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Ken_Griffiths
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Kay AiteeContributor I
asked in Portable speakers
Roam 2 airplay stutter - me too.

I’ve tried to add my support to all the other threads on this issue, but they’re all closed. Figured I might as well start another one!I have a Roam 2 which does the stuttering every time it connects after sleep. I can eventually get it to work without the stutter by trying various things - full power off, close app, attach to bluetooth then back to wifi, but this takes between 2 and 5 minutes, making the speaker pretty much unusable. The issue DOES happen on any wifi networks (i.e. other houses), and it DOES NOT happen with my Move or Arc on my home network. So I can only assume it’s an issue with the Roam. After reading all the forum comments I have no faith that a new one will fix the issue.

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DrasticulaContributor I
asked in Portable speakers
how to stream

The move 2 speaker has been set up and connected to Wi-Fi successfully. I see how to stream music from the Sonos radio app but unless I use Sonos radio it looks like a brick to me. How would I stream from services such as Pandora or Qobuz? There are no instructions to be found anywhere. Thanks. 

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v_apoContributor II
posted in Portable speakers
Music in Bathroom with a challenge: Can Roam 2 Work?

I'm looking to have music in my bathroom and exploring my options. The challenge is that the electrical socket in the bathroom loses power whenever I turn off the bathroom light. 🙄I want the music to play continuously, so it's ready the moment I step into the bathroom.I'm considering the Roam 2 speaker since it can run on battery. My idea is to keep it plugged in all the time. This way, when the lights (and power) are on, the speaker will charge, and when the lights are off, it can continue playing music using its battery.Does this setup make sense? Will the Roam 2 keep playing music seamlessly as the power from the socket turns off, provided it has a charged battery?I would be grateful for any help from someone who knows his/her way around Roam 2.Best,V

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buzz
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rommelngoContributor I
asked in Portable speakers
Speaker Constantly Dropping out

Sonos Roam used to work seamlessly, but some months ago, I started having issues connecting to it from my laptop. Immediately after connecting it would just disconnect. Not sure why but it renders it unusable for when I need it to connect to my laptop.

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Jamesmcfadden707Contributor I
posted in Portable speakers
sonos move issue

Does anyone know how to fix this, or whether it’s just not feasible.  I have the following system paired 1 Sonos beam, x2 Sonos ones and a sub. I call this pairing BEDROOM. This pairing is connected via HMDI arc from the Beam to the TV. When I group my Sonos roam SL to the bedroom pairing, the Sonos Roam SL will also play the tvs audio, Albeit with a slight delay.  However, when I group my Sonos Move to the Bedroom pairing, the Move is silent. No audio comes out.  for context if I use airplay from my Iphone, I can group all of my devices, including the Move and play music, YouTube etc.  the problem seems to only be the Move refusing to play audio when grouped with the bedroom pairing and the TV is the source of audio.  I have tried restarting the Move, turning the whole system on and off etc and can’t seem to fix this issue. 

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wcbrekkeContributor I
posted in Portable speakers
sonos Move 2

I recently bought a Sonos Move (1) on sale and am very happy with it. I went to a Best Buy this week and they had a display of all the small Sonos things. Four or five of them. I listened to the same demo music on all of them and it seemed very clear at least in that setting that the Move 2 sounded the best. I just wanted to share that experience. Especially since it is a modest looking smallish mono-looking unit costing a rather hefty $450. So, the fact that it sounds so good is something you should be proud of and will probably be noticed. By the way, in marketing, providing sampling for prospective costumers is a vitally important thing if in fact you are selling quality and not just selling image. So keep putting that stuff in stores on display guys.  $450, though! There must be a lot of fancy materials in there. It’s pretty heavy as you know.

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Elliott HomeContributor I
asked in Portable speakers
Move 2 line in

How do I get my line in to work on my new Sonos Move 2?

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Ken_Griffiths
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JlavelleContributor I
asked in Portable speakers
Can't get Sonos Roam to work

My daughter recieved the Roam about 4 years ago and has never been able to get it set up.  I recently began trying again to see if I could do it.  It has been recognized by the system and Wifi has been connected but it will not allow me to register the device.  I would like to at least be able to use it as a blue tooth speaker but understand that can’t be done unless the device is registered.I don’t understand why this has to be so complicated with all the personal information required and the many steps needed.  I see instructions to reboot my router, turn the device on and off holding the button until the second tone…, and finally, to sign out of the app and back in.  All I want to do is use the speaker with Blue tooth.  This seems like a very touchy system for something that has been around for a number of years and for a speaker that is not inexpensive.  Why do I need a SONOS app to play music from Alexa or apple music?  I can do this through bluetooth from my phone or Alexa device

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106rallye
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CeeareContributor I
posted in Portable speakers
sonos roam is junk

Battery always emptynot possible to shut down completely and even of you shut down the battery stil drains Mike a rocketso This is a junk product 

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audiophile2bContributor I
asked in Portable speakers
Cannot add Sonos Voice Control in Roam 2, but Alexa works. Why?

“There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.”This is the error I have been getting every time I try adding SVC. Was able to add Alexa and it works. My phone with the Sonos App is on the same Wi-Fi network as the Roam 2 , same channel. T When I try to add SVC, it takes several minutes until that error message above is displayed.Tried using a different WiFi router, logging off/on from the Sonos App, re-installing the app. But for some reason, I cannot get SVC added. Would really like to do away with Alexa, if I can only add SVC. Any ideas? Why I cant add SVC to Roam 2? What is causing this?

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