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2026 Sonos Move and YouTube Music Issue

  • January 11, 2026
  • 1 reply
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Hi Everyone,

I have been using YouTube music on my Sonos Move 1 for a very long time. Recently google assistant and YouTube Music stopped working - Say around either later 2025 Dec or Early 2026 Jan. 

I have had a few issues in the past using YouTube music on Sonos and familiar with the standard fixes like remove accounts and re-authentication google etc,. Som after the remove/add accounts, the Google Assistant works but not YT Music. So this seems to be down to YT Music this time.

I use Google Premium family. The Google account I have linked to Sonos is a member account. This account works perfectly on one of the iPhone’s YouTube Music App, so I know YT Music and this account have no issues. This is the same iPhone I used to setup the Sonos App and authenticate YouTube music Services to Sonos.

This time around I can’t even play any YT music from the Sonos App. Says “Connection to YouTube was Lost” But YouTube music Apps works on the same device no issues.

I found this troubleshooting link below - I wonder if something has changed either on Sonos end or Google so I can’t use a family member account anymore? Do I have to use the primary account? 

Or is this a different issue altogether? Anyone else experiencing this same issue?

Unable to browse music - Youtube Music | Sonos Community

Thanks!!

Best answer by Procxima

Okay, I found the issue. 

This only applies to Australia. The google account I used for Music (on Sonos) under the family premium membership birthday was set to 2011 which is under 16. Recent Australian law disallows social media including YouTube for under 16. So, the services are disabled in the background - as same as for any account set under 16.

When I created a brand-new account with a different account, the issue was sorted. I’m now in the process of changing the birthday of the old account via google support. 

Case close. A unique situation in this case. 

1 reply

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  • Procxima
  • Author
  • Contributor I
  • Answer
  • January 12, 2026

Okay, I found the issue. 

This only applies to Australia. The google account I used for Music (on Sonos) under the family premium membership birthday was set to 2011 which is under 16. Recent Australian law disallows social media including YouTube for under 16. So, the services are disabled in the background - as same as for any account set under 16.

When I created a brand-new account with a different account, the issue was sorted. I’m now in the process of changing the birthday of the old account via google support. 

Case close. A unique situation in this case. 

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