I have a new server and new desktop. Last night, I was able to connect my Play3 to Sonos - plays the services I have set up.
However, when I go to connect a separate Play3, I keep getting the message “we couldn’t find any Sonos products on you mobile device’s network so we can set up the Play3.
I have rebooted Router, modem, iphone, hard reset the Play3, but to no avail.
Help!
Don Jones
Best answer by Airgetlam
Hmmm. Something in your post suggests that you may have more than one subnet. Your mobile device with the controller must be on the same network / subnet as your other Sonos system, you can’t have them connected to two different subnets. Or, both PLAY:3s need to be running the same OS, either S1 or S2, but they won’t be able to connect if each is running a different OS.
You may want to call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Hard reset (often known as factory reset ) suggests you need to treat it as a ‘new’ out of box device, and follow the process to ‘add a device’ that you find in your mobile controller, once you’ve opened it and connected to your other speaker. Once you’ve added it as a ‘new’ room, you’ll be able to stereo pair the two if desired.
Hmmm. Something in your post suggests that you may have more than one subnet. Your mobile device with the controller must be on the same network / subnet as your other Sonos system, you can’t have them connected to two different subnets. Or, both PLAY:3s need to be running the same OS, either S1 or S2, but they won’t be able to connect if each is running a different OS.
You may want to call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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