Get help with your Sonos Roam, and Sonos Move
- 773 Topics
- 4,564 Replies
Why is the Sonos Roam subpar
I bought the Sonos Roam on vacation to listen at the pool. It does not connect to WiFi, bluetooth or apple airplay and is just basically a paper weight. Luckily for me the tech support guys dont work on the weekend so I have no one to help me. WHAT A WASTE AND FALSE ADVERTISING!
Sonos Roam many issues
I have multiple Sonos products, from the ARC to Play 5’s, Move, One’s and recently bought the Roam along with a friend of mine. The Roam issues:Battery seems to drain very quickly Bluetooth re-connection issues Playback issues, where it plays then just stops playingIs there a “fix” for this or is this the standard Sonos are now being measured by?If anyone asks me what the Roam is like and is it worth buying, I would have to say “No” based on my experience so far. Not good Sonos
Roam "offline" and won't reconnect
Help with Roam, please.I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system. Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway. When I try to update the App manually, the Sonos app freezes. The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage. The black Roam is fully charged and works on Bluetooth.Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine. I moved the black Roam next to the wi-fi rou
I have a Roam for my Bathroom upstairs (maybe BathRoam?) I have two Sonos Ones paired in stereo in my living room, downstairs. My question is, when I clean etc. I want to be able to have the same thing playing on all three speakers. How can I do this, and then separate them again, most easily? Thank You!!
Unifi Sonos Unifi loosing speakers
Hi,I have a set of Sonos speakers (S3, S1, SOne and SMove). What I see regularly is that the other speakers lose the IP address/connection and can’t return. The strange thing is that the Sonos Move does not seem to have this problem at all. And the problems started to occur when the Sonos Move entered the system.I see the same thing happening with my parents that have a more or less the same setup.Sonos:1x Sonos 11x Sonos One1x Sonos 31x Sonos MoveWifi:3x UAP-nanoHD - 184.108.40.206931x US-8-60W - 220.127.116.11871x USG-3P - 18.104.22.16863511I'm reaching out in this forum and not in Unifi's support channel since the Sonos devices are the only ones that have this behaviour.
Roam doesn't work with WiFi Extenders
Received my Roam today and it looks and sounds great. However, I get a message that it doesn’t work with WiFi extenders. What’s the point? All of my other speakers (8 in total) work fine. I initially bought this to “roam” my property, but am having trouble on a fast Internet/WiFi setup. I get WiFi on every other device in our area of use, but not the Roam. Please fix in a software update.
defective product and defective customer support
Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work. sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken. any suggestions? thank you
Roam not turning on
I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.
Sonos cutting in and out when grouping
Hi guys,I have quite a few different Sonos products however there is an issue that I cannot seem to fix.I have an Arc set up in the living room that plays off the TV. I have a Move & Roam in different locations (Roam in the kitchen pretty close to the living room).When I want to group the Roam or Move with the Arc the Roam or Move tv's audio cuts in and out making it unlistenable.There is no issues with the network, everything plays fine when selecting any of the Sonos' individually and there are no issues when I select music to be grouped between the various Sonos products - seems to only be an issue when trying to cast TV audio.I also have a beam in the media room which has the exact same cutting in and out issue when I try and connect the Roam or Move with this beam.I have tried moving the Move and Roam in all different locations - right next to the Arc and Beam and also right next to my router, still no luck.I have also reset both the Move and Roam which did not fix the issue.A
Unable to connect Roam
I got a roam as a present on my holidays but are not able to connect through bluetooth. Only a green flashing light and impossible to get it to turn blue to make the connection. I have many Sonos speakers and they all work perfectly, but I'm very disappointed that the Roam is not working. Is there any solution to get it to work, without being able to connect to wifi?Thanks
Anyone Else Having Difficulty Distinguishing Between Power-off and Sleep With the Roam?
I find it difficult and frustrating to find the Roam drained every time I go to use it. I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference. I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode. I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing. It’s usually well drained when I go to use it. Otherwise I love the speaker. Frustrating…
cannot enable microphone on Move (touch button not working)
I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below
Sonos Move static/crackling noise
Hi, Bought a brand new Sonos Move, and since using it, there is random static that occurs often throughout songs. I read that it may be interference from other products nearby, but this is not the case. I can take it near no other products and it still occurs.I’ve submitted diagnostics number: 2072736789Please help find what is wrong.
Sonos Roam stop responding
Hello,I have a sonos system in my house.Recently I bought the Sonos Roam and it just stoped working. The orange light starts blinking (while it’s not connected to the power source) and when I connect the USB port, it became “fixed orange”. There’s nothing that I can do change this status. I just can’t reboot or make anything else because it’s like it “freezed”. I search on support page and there wasn’t any value information regarding this issue. I already made the devolution of the first Roam I bought, and now I have the same problem, 3 days after!What can I do more? does this happened to anyone else? Any ideas?Please help me. Thank you Luis Sousa
Want to continue using S1 App with purchase of Roam or Move device
Hi AllStruggled to find the answer from other threads so thought I would ask the question here. I will get to the point. I have a mixture of new and old Sonos equipment and to do this day continue to use the S1 app as I am not ready to let go of my Play 5 gen1. I have a Play 1, Sonos one and PlayBar. All devices work great on S1. I am looking to purchase either 2 roams or 1 move but as these are new devices I am guessing they only work on S2. Is there any way I can continue to use these products on S1? I qualify for the 30% discount because of the Play 5 however I don’t intend to return it but still want to use the discount to get either the roam 2x package or the 1 move. Will I still be able to do this, I am under no obligation to return the old device to get the discount am I?Many Thanks
Roam red control light shines while beeing totaly turned off.
I turned the device fully off (5 sec. turn off) and put it next to my bed. I noticed the bottom light to be illuminated very slightly in red. It’s not charging or anything. I just turned the roam off by pressing the button for 5 sec. and there seems to be a constant release of light.Is this only my unit or what’s going on? Off should be of and not little red light shines that you can almost not see it. It’s not the same elimination as if the battery is down. It’s like 2% of this elimination power. Thanks for help & feedback
Sonos Roam - odd bluetooth issue on holiday
I had an odd issue with my Roam whilst on holiday recently.I took the Roam with me for hotel room entertainment in case our holiday was a washout. The first night all was fine. I was able to use the Roam via Bluetooth in the hotel room- no problem. Functioned as expected.I plugged the Roam in to charge overnight, and that's where the issue began.The next morning I could not get my phone or my partners' phone to find the Roam on Bluetooth. I probably spent an hour wrestling with it that morning and later again in the afternoon. The phones just would not find the Roam on a scan.Eventually out of frustration, I connected the Roam to the hotel's free wi-fi and reconnected my Sonos S2 App to the hotel WiFi. After that, I was able to connect to the Roam just fine. But now I will have to reprogram all my other Sonos speakers (I have a lot of them) when I get home. More than a bit annoying!I can't fathom why this happened but I assume the Roam must have automatically linked itself to the hote
I have been grappling with using a Roam on my system. I keep the Roam down in my garage and either use outside while gardening or while working out. However, any access to my Sonos network turns on the roam and eventually drains the battery (as I discover when I next go to use it). The one solution that I thought of is to create separate Sonos network with just the Roam on it BUT S2 provides no way (it seems) to remove from my existing network. Help? Suggestions?
error 30 on new roam - tried everything
Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?
Already have an account? Login
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.