pairing sonos moves

11 replies
198 views

I have two moves (recently purchased one) I’ve been trying to pair them to play in stereo but having no luck! I’ve factory reset them both and updated the app but when I press the pair button on the app it says make sure the speakers are compatible … I’m at my whits end 😩😁

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Hi Rhony thanks for the reply! They are yes!
they’re both first gen !

Maybe see if a local reboot of the router will fix it, but first bring both Moves nearer the router (within same room as the main router) and just see if that sorts the matter. You can move them back afterwards.

R

Rhonny

Prodigy III

Are they the same model? (You can’t pair a Sonos Move with a Sonos Move 2.)

V

Vaughandar1Author

Contributor I

Hi Rhony thanks for the reply! They are yes!
they’re both first gen !

Ken_GriffithsAnswer

Hi Rhony thanks for the reply! They are yes!
they’re both first gen !

Maybe see if a local reboot of the router will fix it, but first bring both Moves nearer the router (within same room as the main router) and just see if that sorts the matter. You can move them back afterwards.

J

John B

Both Moves are connected to your WiFi network and not just by Bluetooth?

The Moves are located in the same physical room (or fairly close to each other, at least)?

You have started the process by going into Settings for one of the Moves and selecting “Set up stereo pair”?

V

Vaughandar1Author

Contributor I

Hi John! Yes all of above! I’ve been trying for days with no success! It’s baffling me! 😩

V

Vaughandar1Author

Contributor I

They both play independently John and I can switch between them both but they just won’t seem to pair!!

J

John B

First check for updates to ensure everything is consistent.

Please describe in more detail what happens in the app. What messages do you get? What options?

V

Vaughandar1Author

Contributor I

Hi John! It says make sure speakers are connected to Wi-Fi (which they are! )

I’ve tried again moving them next to router as Ken advised! But still getting the same outcome when I press pair! …. Admittedly I’m not the most savvy at tech stuff but I’ve tried every which way I can think of …. I keep leaving them for a few days and trying again! I’m at the point of throwing them thru the window 😩😁

J

John B

Does your network consist just of one route, or do you have access points, mesh satellites etc?

J

John B

A further couple of unquestionablyin. Do the speakers connect to the same band I.e. 2.4 or 5 GHz

Can you see both speakers in the app at the same time?