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Portable speakers

Get help with your Sonos Roam, and Sonos Move

1,681 Topics
8,212 Replies

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ratty

answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.

Ken_Griffiths

answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...

melvimbe

answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1681 Topics

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Williejr66Contributor I

asked in Portable speakers

cannot rename a Sonos Move

Please help me rename a newly added Move to my system. Important to know that I can rename any other speaker

160

5 months ago

paynes515Contributor I

asked in Portable speakers

Move 2 sync with sub and playbar?

I currently have the playerbar and sub outside under my deck area by the pool. I would like to extend music out to the other side of the pool with a wireless outdoor speaker. Is the Move 2 the right choice? Will it sync on the app and play simultaneously? What if my Wifi doesn’t reach that far or is weak?

451

5 months ago

Jackie aContributor I

asked in Portable speakers

audio is muffled

My speaker is all of a sudden muffled. It was dropped about a year ago. Idk if this would cause damage? Or being in heated room

692

5 months ago

Steve1501Contributor I

asked in Portable speakers

Bluetooth connectivity Sonos Move2 and 2 different IPhones

I have a strange issue with Bluetooth connectivity between my new MOVE 2 and one of my IPhones. Everything works fine with my IPhone 13 ProMax running IOS 17.5.1 but my IPhone 7 running IOS 15.8.2 cannot seem to “find” the MOVE 2 – it doesn’t appear in the list of Bluetooth devices. Any ideas / suggestions very welcome - thanks !!

220

5 months ago

SmixContributor I

asked in Portable speakers

Battery % missing on the app home page

Hello,Since the last update of the app for iOS, you now have to go through 4 levels in the settings to find the battery percentage and therefore know when to remove the device from charging. Whereas before, it was simply visible upon opening the app. Are you looking to complicate our lives with this update or simplify it as your message claims? Thank you for taking this complaint into consideration.SincerelyMalik

5795

5 months ago

Flash22333Contributor I

asked in Portable speakers

Switching from Blue tooth to Wifi - Roam 2

Hi all I have recently purchased a Roam 2 but finding that switching from BT to Wifi is near impossible.I tried to just swith off BT the connect via WiFi - didn't work. Powered down the roam and tried to connect - didn't work. Powered down roam and force closed the, (new) app and eventually I could connect. This, in my experience is no where near the seamless switch over I would expect. Does anyone have any hints/tips for a less clunky experience?

520

5 months ago

michael_136Contributor I

posted in Portable speakers

connectivity Roam

Since new app unable to connect to roam

5 months ago

grayladyContributor I

asked in Portable speakers

Charging Roam 2 speaker

The Roam 2 speaker came with a charging cable that I plugged into the speaker. The other end must be plugged into a power source. I do not have any outlets that the cable fits. I cannot charge the speaker. What do I do?

1441

5 months ago

My87spiderContributor I

posted in Portable speakers

move setup

I just received a Sonos Move. I went through setup. I checked my router app and the Move is connected with a strong signal. But is not showing up in the Sonos app.

5 months ago

MargaretcardenContributor I

asked in Portable speakers

Sonos Roam Comparison?

When considering the ideal Sonos speaker for office use, particularly in creating a conducive work environment, the comparison between the Sonos Roam 1 and Sonos Roam 2 becomes crucial. Both models offer premium audio quality and portability, but they may differ in features and suitability for office settings.Given the emphasis on productivity and ambiance, which Sonos Roam model, whether it's the first iteration or the upgraded version, provides superior functionality and convenience for office tasks? How do their respective sound profiles and connectivity options contribute to creating an optimal workspace atmosphere, especially when hosting virtual meetings or background music for focused work?Moreover, considering the importance of maintaining a visually appealing office space, how do these speakers complement the aesthetics of trendy office decor elements like expensive balloon garlands? Do any specific design features or color options align better with such decor choices, ensurin

470

5 months ago

MingmanContributor I

asked in Portable speakers

Setting up move 2

I am getting stuck when setting up the move 2 at the point where it says press the flashing button. The light flashes but the button highlighted on sonos app which is the pause button does action anything?

300

5 months ago

SweatybettyContributor I

asked in Portable speakers

Sonos Roam 2: Bricking Itself!

Hi, sorry if this has been covered before, but my question: Bought a new Roam 2 as I understood it should integrate with my existing Sonos system of 12 plus Play 1s,1x Beam 2 and 1 x Sub. It doesnt! When eventually you get past path of adding it and registering it, all seems well. However, play something on it thru home wifi (all goes well initially) and it then has a mind of its own, unable to adjust sound in app (volume bar disappears in the “apply” screen, music added now saying nothing there) unresponsive controls on app, cant turn it off, pause etc only plays what you added earlier and can now no longer see the Roam info in the app (ie battery percentage etc no longer in view). This process of trying to play it then also stops it being able to connect to Bluetooth without yet another faffing reset of R2! Got latest version, reset app, reset Roam to factory settings, rebooted router, added R2 again to system. Repeat process all over again and it bricks itself yet again. What a mess

1111

5 months ago

MarshallFContributor I

asked in Portable speakers

Roam Sl won’t connect after upgrade

Just loaded the new app. Speakers and Port work but Roam SL cannot connect. “Unable to connect. Try again later”. The roam shows up and I connect and Apply, but that’s all folks. No connection.

143121

5 months ago

Lumbum68Contributor I

asked in Portable speakers

new move - not connected

Tried setting up brand new move, does all the set up then all I get is not connected, shows on my router as device, anyone managed to get it to work

110

5 months ago

AnteVContributor I

asked in Portable speakers

Connecting Move on group speakers

Dear all,I have small problem after app upgrade.Problem is how to make Move to play with group speakers in the house. My playbar, 2x sonos 3, sub and 2x one are playing perfectly. We can make groups to play how we want, but when i want to connect move on group we have problem. App reckognize move, i click Everywhere/yelow dot check and it reports an error …could not connect, please try again later. If somenone had similar problem please advise. Best regards, Satisfied customer Ante.

230

5 months ago

Music mattContributor I

asked in Portable speakers

my move

My 3 year old move stopped working it will not take a charge any ideas

5 months ago

Tbone22Contributor I

asked in Portable speakers

move

Unable to connect to move speaker

150

5 months ago

MoeparkerContributor I

asked in Portable speakers

cant connect

I can’t seem to set this up. It doesn’t find the device. Bluetooth and Wi-Fi are both working

5 months ago

kayaker8Contributor I

asked in Portable speakers

Roam 2 Connectivity

The first time I installed my Roam 2 it worked great. Now I am unable to play Prime music through Roam 2. However, I can play Prime on my Sonos One SL speakers. Also I can play audio from my iPhone on the Roam 2. I checked and both the Sonos One SL and Roam 2 are connected to the same network. Any ideas?

210

5 months ago

Br34dContributor I

asked in Portable speakers

Sonos Roam completed setup, then app shows no products found

Hello,I recently bought a Sonos Roam (used, working order). As per guidelines I factory reset it and proceeded to download the Sonos app and attempt to set it up. All was fine (albeit wifi connection setup took ~3 minutes; much longer than any other device I’ve used), until the setup was completed, and the app suggested that I restart the Roam in order for it to show up.I did so multiple times to no avail - the app continues to show “no products found”.I also tried to add the Roam via bluetooth, however the white led does not turn blue whatsoever? Holding for 2 seconds yields no results, and then holding longer will just power it off. I’ve spent about an hour attempting to set it up and have thoroughly read the available manuals without any success, so any suggestions or help would be much appreciated.Thanks!

450

5 months ago

spuddyboy1Contributor I

asked in Portable speakers

Roam 2

I've just received a Roam 2 speaker. I've managed to connect it via Bluetooth, but I can find it on the app. I'm using version 1 of the app, as version 2 is not compatible with my amp. Also, the speaker button does nothing, the light doesn't come on. I can't get through to support, as it's the weekend and they're not open. Any help would be appreciated

824

5 months ago

gdspeaker

asked in Portable speakers

Sonos Roam set up

Hello. I bought a Sonos Roam a couple of days ago. Downloaded the app, followed all instructions to set up, but still I cannot connect my phone to the speaker. I get as far as ‘your sonos roam has been added, but may not appear in the system settings.’ I turn the speaker on and off, but it never connects. Have tried factory resets, logging in and out of the app. It is driving me mad. I can not get hold of Sonos support on the phone. Any advice welcome? Thank you

382

5 months ago

LornaBContributor I

asked in Portable speakers

Sonos Roam v Sonos Roam 2

What is the difference between Sonos Roam and Roam2”?

1082

5 months ago

gdspeaker

asked in Portable speakers

Sonos Roam

500

5 months ago

JoshTederContributor I

asked in Portable speakers

Feature Request: Lower Sonos Ace Controls Volume

Compared to the AirPods Max and WH-1000XM5s, when turning on and off the headphones and volume up/down, those control sounds are a tad too loud. I wish there was a way to adjust their volume in settings or turn down the volume a bit by default, so it's more of an ambient sound. Devices I tested this with: iPhone 15 Pro Max, M4 iPad Pro, Samsung S24 Ultra

1631

5 months ago

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