Portable speakers

Sonus Roam wont play music. System sounds are audible but no music. Roam is recognized by controller on laptap and on phone. When Roam is powered on, mobile controller loses connection, but not laptop. Have rebooted phone, router and roam. Any ideas?

Hi there, I am new to Sonos having picked up a couple of s/h Play:1s with which I am very impressed. I decided to purchase a new Roam 2 as I liked the idea of using the voice functions etc. Last night I set an alarm for this morning and it didn’t go off. I have checked in the app and it is there set correctly and I have battery save turned off. I noticed that the lights were off on the unit and it wasn’t responding to voice commands. During the day I can see that it enters sleep mode with the lights off and non-responsive to voice. My question is, how does it work as an alarm if it goes into unresponsive mode? Am I missing something obvious?

Suite à un pb de mon sonos roam observé depuis quelques semaines qui s’éteignait alors qu’il était branché sur son socle induction Sonos en permanence (obligé de le rebrancher à un autre cable pour le “réveiller”), je l’ai réinitialisé à distance avec le SAV Sonos qui a fait le diagnostic en ligne et vérifié que l’état de la batterie était “parfait’. En rentrant de congés il y a quelques jours mon Sonos est éteint et même problème que tous les posts précédents depuis juin. Le Sonos se recharge avec le voyant orange actif mais impossible de rallumer l’enceinte (y compris par les procédures de réinititalisation usine/reboot en mainteant le bouton allumé etc.).L’enceinte a par ailleurs disparu de mon réseau sur l’appli. SAV injoignable, mon enceinte est inutilisable… et aucune solution ni message de Sonos à l’horizon… comment faire svp? MerciNB: j’ai une autre enceinte Sonos Roam et d’autres devices qui n’ont pas ce pb. Moderator Note - Translation by Google:Following a problem with my So

Compre sonos Move hace 1 año y siempre ha dado problemas en conexión wifi. Se realiza la conexión y cierro. Vuelvo abrir al cabo de 1 día o 30 minutos  y ya had desaparecido otra vez el Sonos en los dos android. He hablado con numerosos operadores Xat y teléfono y no me dan ninguna solución. No funciona Moderator edit:Google Translate-I bought the Sonos Move 1 year ago and it has always had problems with the Wi-Fi connection. The connection is made and I close it. I open it again after 1 day or 30 minutes and the Sonos has disappeared again on both Androids. I have spoken to numerous Xat and telephone operators and they do not give me any solution. It does not work.

Is the Move 2 compatible with a WIFI 7 mesh system? I had a Move and returned it because it wold not connest.  

I used to be able to see the charge percentage of each of my Roam speakers on the Sonos App. 

Sonos app is losing the system, and when I am able to connect it, during for example couple of hours system is lost several times. Music is playing but I cant get contact to it. Move. At first a year-two years ago it worked perfectly.

Hi,After upgrading the SONOS system to 16.4.4 (81.1-58120) I experiance massive problems related to my Sonos Roams Gen1.I have in total 3 Roams, 2 of them Gen1 and the last Gen2.However when one or both of the my Roam Gen1 are turned on the SONOS system gets very unstable or resposive.Problems experiance is that im not able to join/unjoin or control any groups in the entire SONOS system.Volume or play/pause is simply just giving me errors or just returning to the position it already was.Also the Roam Gen1 have worked flawless on 80.1, but now in the About Sonos System the Roam Gen1 does exist in the list but Version: <Number> (build 81.1-58210) and not showing the version 16.4.4 as it did until yesterday. So something is wrong, I have ofcause restartet the entire system, wireless and so on.But the problem seems to be related solely to these Roams after upgrade, and maybe when they are the Controller connected ones. I dont know. For now I did need to shutdown the Roam Gen1 just to

Sonos move 1 not working. All lights are off, it’s playing with a bass sound, tried factory reset and now not working at all. Help please  it’s been a brilliant speaker up until now 

I’ve been talking to different customer service reps at Sonos for the last three hours to try to figure out two things: Why, after working fine in May and June, TV audio skips (like record scratches) when I group my Ray to my Roam SL and/or my Era 100; and why, when playing audio via Bluetooth through either the Era 100 or the Roam SL, the audio starts to skip once any other speaker (or both other speakers) are connected to it. I was told that using other speakers (not subs or surround speakers) to simply play TV audio in other rooms is “unsupported,” period (even though on this forum, there are multiple examples of people getting that to work within the last year!); and I was told that sharing Bluetooth audio in this way was also “unsupported,” but that this was one of the app update issues, and that it should be reinstated in the app soon (when? lol who knows). For the TV audio, delaying the audio by a lot cleared the problem up entirely, I have no idea why the rep didn’t just sugges

How do I see my battery amount when I'm connected via Bluetooth with no network connection. 

I am struggling to get my new sinks speakers to link with my Brennan 2 via Bluetooth 

I have been using ROAM. I haven't used it for a while, but when I tried to connect to bluetooth I couldn't.I have reset the roam to factory settings and initialized the apps, but I can't connect to Wi-Fi before I set it up. How can I get it to work?

I gave up on a Roam that had intermittent battery issues and would stop playing after two hours. Can I return it to Sonos for repair & resale? I purchased a Roam 2 and I want to dispose of the Roam.

Hey,currently have a Move 2. Always have issues when it’s connected to the wifi. music sounds like a badly scratched cd and keeps skipping. I have a complete home theatre set up with Arc sound Bar 2x era300 and sub. All brought this year and I don’t have this issue. Have good connection to wifi. Bluetooth to Move2 works fine it’s only when it connected to wifi. Turning off and on my phone sometimes work. But I shouldn’t have to every time I want to listen to music. Any suggestions? Could this be a faulty Move2?  Thanks. 

Hello everyone,I'll try to be clear (although English is not my native language).My internet connection is via an LTE router (unfortunately I have no choice), which is not supported by Sonos.The idea would be to connect a Sonos Era 100 with an ethernet cable to the LTE router, so this Sonos Era 100 will create a dedicated wireless network specifically for my Sonos system.But I only want to connect "portable" Sonos to this systemQuestion:Will this dedicated wireless network allow "portable" Sonos (Move 2 or Roam 2) to work properly?Or on the contrary, are "portable" Sonos definitely excluded from a wired configuration anyway?I haven't been able to find a clear answer, and I thank you for your help.

Hello dear community.I can no longer find the battery level in the app. Can someone tell me where it is now? Thank you very much.

My Roam stopped working.  I can’t even reset it by holding the power button.  I’m not quite ready to give up trying to get it to work, but I’ve tried everything!  Any suggestions?  It’s plugged in with a solid orange light.

Bonjour,Au vue des nombreux post sur le sujet je ne suis pas le seul à rencontrer ce problème, mais je n’ai par contre vue aucun commencement de réponse (support Sonos ALLO ??)Depuis plusieurs semaine ma Sonos ROAM ne fonctionne plus du tout.Lorsque je l’a branche (en mode filaire ou borne d’induction sonos) le voyant orange reste allumé pendant quelque seconde (à priori normal) puis s’éteint….mais rien ne fonctionne pour autant quelque soit le temps de chargement… s’est-elle tout bonnement transformer en brique ???Merci au support / SAV de nous indiquer si cela est “normal” (raison de MAJ foireuse ou autre...) ou si il s’agit d’une réelle anomalie de leur produit, et dans ce cas merci de communiquer d’avantage. Moderator edit:Google Translate-Hello,Given the many posts on the subject I am not the only one to encounter this problem, but I have not seen any start of an answer (Sonos ALLO support??)For several weeks my Sonos ROAM has not worked at all.When I plug it in (in wired mode or

i have two Sonos roam 2 as a stereo pair, bought may 2022, one has stopped working.  Have tried 15 second start, have tried full recharge on various cable. Nothing is there any other way to do a hard factory reset. Is it still under warranty? 

I have 2 Move portable speakers. The app used to recognize both, but now does not recognize one of them. It is on a working charging station and connected with a working adapter into a working outlet. However, it does not charge or turn on when on the plugged in charging station. The only activity displayed is an orange light for about 10 seconds near the bottom front of the speaker. No other lights appear. I reset the wifi and that did not help. 

 I have a pair of Sonos Moves that I planned on connecting to my laser projector, and promptly found out that the Sonos Move is incapable of connecting to a device via Bluetooth once they are stereo paired. So, you have to unpaired them and connect to only one. Even then, I had no control over volume even on the buttons on top of the Sonos. Furthermore, once you are done you have to go through the whole stereo pairing process so it really is a pain in the ass. Love Sonos, but the Bluetooth situation is horrible. Do we have to find a workaround or are we stuck this way?

I have now had 3 Sonos Roam speakers, all carefully cared for, simply die and not take a charge.  I love the sound qualifty, but hate the product.  The single button and constant need to repair to blue tooth, etc., is very annoying.  They are pricey speakers for what they do and lasting only a couple of years with intermitent use is not acceptable.  I have never had this problem with a Bose portable - going back to Bose….I tried calling Sonos Customer support several times. Waited over 45 minutes each time without anyone picking up.I want to love Sonos, but you are making it very difficult.  Has anyone else had similar problems with the Roam or Sonos Customer servcie?  

Hi, please help. I’m going round in circles and have been putting off reconnecting my Sonos device for 18 months! It’s now time to tackle this but the app keeps taking me round in circles.  I’ve got to the bit where the chatbot has told me to update the network in that named section but can’t find it.  help! 

Non riesco ad accoppiare il mio Sonos.. la luce bianca in alto, nonostante tenga pigiato il pulsante di accensione, rimane bianca anche dopo il secondo segnale acustico (e non diventa blu)..  Moderator edit:Google Translate-I can't pair my Sonos.. the white light at the top, even though I hold down the power button, remains white even after the second beep (and does not turn blue)..