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Answered

stereo pairing - Sonos Move

  • November 25, 2024
  • 5 replies
  • 95 views

I have two MOVE speakers that I cannot pair... I have tried many times and they do not pair correctly. The Left one gets connected and disconnected continuously. Any help? Thanks a lot 

Best answer by nik9669a

If you can set them up as a pair, and after a time the pair separates, I’d generate a diagnostics report a few minutes after an occurrence and contact Sonos support. 

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5 replies

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  • Senior Virtuoso
  • November 25, 2024

Are you saying that the pair keep separating and breaking the pair, or that one drops off the wifi link?


  • Author
  • Contributor I
  • November 25, 2024

The pair breaks, the wifi is ok 


Forum|alt.badge.img+19
  • Senior Virtuoso
  • Answer
  • November 25, 2024

If you can set them up as a pair, and after a time the pair separates, I’d generate a diagnostics report a few minutes after an occurrence and contact Sonos support. 


  • Author
  • Contributor I
  • November 25, 2024

How can I generate the diagnostic report?


Sotiris C.
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  • Sonos Staff
  • November 25, 2024

Hey ​@Jdediegop, welcome to the Sonos Community!

Just stepping in to share our Submit Diagnostics article and our Support Team contact page.