Listening Culture

I received an email in regard to the Sonos Research Team. I completed all necessary survey questions and the NDA ( received confirmation of the NDA ). I had to log out before completing the initial 30 minute survey. I have no idea how or where to go to log in and complete the survey. Any help would be appreciated. Thanks

I have previously subscribed to Sonos Radio HD through Apple.I purposely let that subscription expire, as I would prefer to subscribe direct through Sonos.  However, whn I log into Sonos on the web and go to Subscriptions, it says, “Looks like you already have an existing subscription to Radio HD through Apple. You can access that subscription through your Apple ID settings.”Is there any way for me to migrate over to subsribing from Sonos directly?

Wanted to see some Sonos Radio discussions, current, not 5 years old!Can we get a sort by date for the forum search? Maybe once we get that,  we can get an option for which country forums are searched?   

I REEEAAALLLYYY want the volume panel that pops up from the bottom of the app to STAY UP until it’s dismissed by the user. Or at least have a longer timer. I have multiple speakers in one room that each need to be at a different volume level for the middle of the room to feel balanced (I use the room in different ways so I’m often adjusting). Just as I’ve tuned in to which adjustments I want to make, the panel drops down. Tapping on the volume slider again and then finding the speaker I need can sometimes cause me to forget what the adjustment was bc my brain switched gears. I repeat the process over again with more focus and speed. This causes an unnecessary and negative emotional response every single time I need to adjust my system— from mild annoyance to momentary rage (if I’m being honest). I don’t want to feel a sense of urgency changing the volume of my speakers 😕. Sometimes I adjust them manually and walk around more.     Having the short timer on the volume panel being up is

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

I would like to know how I can be chosen to start reviewing and being part of an amazing company.

Sonos Music Library Alphabet Scrolling Finally fixed, only took you over a year to fix this and you still haven’t fixed issue when playing along playlist. You have to keep scrolling down the queue to see what’s playing, another annoying feature that has gone.

For weeks now whenever I tune into a podcast through Sonos, I get just an endless stream of advertisements, often repeating the same one minute string. I've tried signing out and re-authorizing and resetting and everything and nothing helps. What's going on? Anyone else of this issue? It is rendering my system useless.

don’t buy sonos crap. as a longtime  owner of many speakers, i can tell you the app keeps  getting WORSE. whoever is driving the bus at the company needs to be thrown out. 

I received an email saying:Sonos Upgrade Programme30% off any new speakerA product in your system is now eligible for an upgrade. The best part? Your credit is worth even more for a limited time.But when I log in to my account it seems I only have a 15% upgrade offer.Please explainThanks

I am infuriated with my Sonos speakers.  Repeatedly, they’re not ‘found’, repeatedly I re-boot, repeatedly, repeatedly, repeatedly.  Never again, will I seek Sonos speakers, never! 

I am a 70yr old guy with a severe physical disability living i a nursing home with WiFi 4 internet 2.4 GHz, password secured. About 3yrs ago I parted with my Sonos Play 5 Gen 1 and tried various more expensive more modern WiFi and Bluetooth Speakers. What a mistake! Some would not connect to the home Wi-Fi, others (voice controlled), could not understand my disability affected voice.Recently I Found a black mint play 5 Gen 1 on Fl'bay with original documents and leads for under £90🙂. It connected to the home' cranky WI-FI first time and has never missed a beat. Because of being largely bed bound and in a lot of pain, I tend to listen to music upwards of 6hrs a day. The sound is smooth and clear and never gives me a headache even with extended listening. It makes BBC Sounds sound good and the S1 Controller finds and plays my vast Apple playlists without fail🙂. The separation of instruments is particularly good. I would classify the music as cd quality. Of course the build quality is e

Bonjour,Suite a une erreur de commande, j ai refusé un colis (commandé *******) le 30/07/25. Le colis est arrivé en retour le 07/08/25 chez l expéditeur...Depuis, je n ai aucune nouvelle de Sonos , ni sur le suivi de commande qui n est pas mis a jour, ni sur une quelconque date de remboursement. Lorsque j ai appelé le service client, la personne n a pas été capable de me donner plus de précisions.J aimerai bien qu on puisse m apporter ne serait-ce que le retour a bien ete pris en charge et que le remboursement interviendra a telle date…Cordialement  Moderator Note: Translation with Google Translate. Removed Order Number. Modified in accordance with the Community Code of Conduct. Hello,Due to an order error, I refused a package (ordered ********) on 07/30/25. The package arrived back at the sender on 08/07/25...Since then, I haven't heard anything from Sonos, neither about the order tracking, which hasn't been updated, nor about any refund date. When I called customer service, the perso

Hey Sonos fans,I’ve been playing around with the idea of using AI to automate some Sonos routines—nothing crazy, just little things like starting music when I walk in the door, or dimming the lights when I hit play. I know it’s usually done via IFTTT or Alexa routines, but I recently discovered a cool blog post showing how people have built smart home automations using simple AI-generated scripts—kinda got me thinking. (IFTTT has a whole section on Sonos workflows here)So I tried an AI tool myself (let’s call it “deepseekai.free” for now). It generated a quick script to trigger a “Good Morning” playlist when motion was detected, and even slipped in a cheeky comment like “# Your tunes will be more reliable than your snooze button.” I died laughing—but the snippet actually worked pretty well as a starting point.Has anyone else experimented with AI-assisted Sonos scripts or automations? Did it save time… or give you a funny comment you couldn’t unsee? I’d love to hear your successes (or e

Hey everyone, You may have seen the news that I’ve been asked to step into the role of CEO at Sonos. I’ve been lurking here for a while, and this community has been an incredibly valuable source of insight and feedback.We stumbled badly last year, no sugarcoating that, and I know there’s still work to do. I just wanted to say hello and let you know how committed I am, and how committed the whole team is, to making your Sonos system just work, every time. Thanks for being part of our community. Looking forward to the path forward together.   

Can I no longer buy Sonos products via your website to be delivered in New Zealand?

Hi!just got a new Arc Ultra in black. when unboxing it, I first thought I was shipped a whit one by mistake because the protective felt in which the Arc Ultra came is white.  My previous Arc Ultra (also black) came in a black protective felt, as all black Sonos speakers came in black felts. Has sonos changed this detail in its packaging?

Does anyone else find it deceptive for Sonos to offer 30% off vouchers to exchange old Sonos legacy products for new ones. And then for them to only tell you after you've sent your product that the offer isn't valid for items already on sale? Their perspective and attitude is, it's already on sale, so just pay us the sale price (that EVERYONE gets) and be happy. What value did I get for sending them my old legacy product!?

My lounge is at one end of the house and kitchen/dining room at the other—there is no wall separating these two spaces. Due to the the 5.1 nature of sonos systems (I can’t make one big group) I have two separate speaker groups. Two sonos Ones in the dining room and a beam and two sonos Ones in the lounge. What suprises is me is there is no easy way to simply match the volume of these two groups. They don’t even default to the same volume when connected. I have long thought this feature would simply appear its need being immediately apparent to anyone in this situation, which I suspect is a lot of people. But it hasn’t so I’m raising it here.

the sonos app is so glitchy why can’t Sonos get this right? missing shuffle button in apple music is so inconvenient 

 Some time ago playlists on Amazon Music Unlimited loaded 500 tracks into the queue.  Now it is only loading 300 tracks into the queue.  This only happens when using the 80…. app.  When I use either SonoPhone or the “Orange” app to load the same playlist I get all 389 tracks.  So this is not an Amazon Music issue.  Why has this not been resolved?  An iPhone 15 was used. The first screenshot is when the 80…. app was used to load the playlist. The second screenshot is when either SonoPhone or the “Orange” app was used to load the playlist. Both screenshots are of the queue in the 80…. app. 

I want to play music from my Dell xps15 laptop's C-drive via the newly purchased Era 100's that are installed and paired as a stereo set. The app continues to refuse adding my music folder to the Sonos Library with the error message: Cannot find Dell laptop. What am I doing wrong?

I don’t know what happened, my music library on windows 11 was working properly and suddenly from one day to an other it didn’t work anymore. I’ve tried to delete and add again the music library, tried again the set up for the shared folder, tried again to remove and install again thee desktop app but nothing… I’m desperate, why it need to be a continue struggle with Sonos all the time? Any suggestion? Any update to solve the problem? Please.

I have 2 bars, and a handful of speakers around the house… and for years now -  the app will find some speakers and not others.. it changes almost every time. I routinely get ‘system not found’ - WTAF - I am sorry that I spent all this $$ on a system that sounds great but is so freakin’ unreliable and painstaking to fix/stressful to engage, rather that seamless and simple.  I’ve read on forums about this wonkiness being a function of the app, particularly 1.0 to 2.0 - that seems to jibe with my experiences.  I am not looking for the Sonos service people to nudge me to call in or text to get some assistance. A short term ‘win’ (what? that they system works after 45 min of troubleshooting with you) isn’t sufficient when tomorrow I have issues again.  MAYBE TELL US WITH CERTAINTY YOU’LL  FIX YOUR APP IF THATS THE ISSUE, OR TELL YOUR CUSTOMERS  ‘YOU’RE SH/T OUR OF LUCK’?

Como financió una compra, en que momento al hacer el pedido se hace para poder financiar?