Call and talk to them.

I’ve tried that, but they’re only taking calls if it’s regarding technical issues and from technicians.

You have to call the Sales number.  See here:

https://www.sonos.com/en-us/contact

Thanks, but I live in Denmark, so I don’t think the Sales dep. in the US can do anything about it.
Could be worth a try though, if they don’t reply to my email.

Sales dept. for Denmark https://support.sonos.com/s/sales-help?language=da

The contact page design is horrid but if you scroll down far enough you will finally find a tiny indication you can change countries. Click the tiny ^ next to the country being shown.

https://www.sonos.com/en-us/contact

I really appreciate you guys trying to help me and I would never waste your time with this, if I hadn’t already tried emailing and calling the Sonos sales dep. in Denmark.

Like I replied the first time I got this advice four hours ago:
I’ve tried to call Sonos in Denmark several times on the number you’ve shared, but they’re only taking calls if it’s regarding technical issues or if you’re a technician. The robot voice clearly states that the sales team isn’t available for phone calls.

What I’m asking is: Has anyone similar experiences with the Upgrade Discount not being applied?
If yes, was the full amount initially reserved and then withdrawn from your bank account? Or was the full amount initially reserved but then the discount was applied, when the money left your bank account?

Grateful for your feedback on this.

The order confirmation email is going to be the price you are charged.

If you check the Order status under your account online, what price is shown?

https://www.sonos.com/en-us/myaccount/orders

- Below is a screenshot of the checkout showing the 30% discount (that wasn’t applied)

- The second screenshot is the reply I just received from Sonos when asking why my discount wasn’t applied. The reply had an attachment and a text saying:
“See the attached document with a total value of 5.088,00  DKK”

- The third screenshot is the checkout when I tested if my 30% discount still existed in the system. It did not, only my 15% upgrade discount is left.
 

Moderator edit: Removed pictures with order numbers.

I just got an emails from Sonos Denmark and they are refunding the missing discount.

Thanks :)