Home Theater

Watching a new movie on Netflix and the app says 5.1. Arc, Sub gen 3 with Era 100’s on the rear surround setup. No sound from the Era 100’s despite App showing 5.1.  Checked TV and it’s set to Dolby audio.  Any suggestions?

So I have home theater set up in an open floor plan, meaning Beam gen 2 with the TV, sofa closer to the TV (not middle of the room), and era 100s far behind in the kitchen.  Surround settings work great for TV and Music:  I can bump up TV level to reach the sofa, and more even level with Music as I’m more mobile and/or in the kitchen which leaves the sound more immersive everywhere with a sweet spot closer to mid room (and Music playback set to Full).  The problem is TruePlay sounds great for TV (rightly so as it is tuned for when I’m on the couch), but not for Music: most notable there’s a delay between the TV and surrounds, makes the music sound live instead of crisp.  This is explainable since it’s optimized again for one is sitting where tuned.  But it leaves me toggling TruePlay on and off depending if I’m watching TV on the sofa vs listening to Music (especially not on the sofa).  So, my question is there are way around this?  Otherwise, my ask is it would be really useful to hav

I have an Playbar and 2 x Sonos One’s set up for surround sound. The left speaker has started crackling when watching the TV. I can’t highlight when this happens as it is intermittent and sporadic and very annoying😡Any ideas about what’s going on?

Why does my beam keep cutting out while watching the tv?

I have a beam. And I just bought Eras 100 ( 2 of them) when I turn in my tv, I would love for my sound to play from all 3 speakers( beam and both Eras) I can’t figure out how to get the Eras to play as well. 

How do I connect my arc in my play five to be part of the surround sound

For several weeks now the status light on my arc does not show whenever I increase or decrease the volume on my sky q box via my sky q remote. It’s really annoying as it doesn’t seem like the volume is increasing (as it goes up in increments of 2) so I want the visual there that it is actually going up. It also doesn’t show when I go up to the arc itself and physically press the touch buttons on top and I’ve no idea why? I see the volume physically increase when on the app when I press increase. I’ve reset the remote and tried to pair again but no joy. I’ve also turned the status light function off/on via the app. It seems to be a bigger issue than that though, as it doesn’t show when I physically press the top of the arc like I’ve said. My TV is an LG 77 inch G2 if that is relevant. For reference, I have a Sonos Ray in the bedroom and that still works correctly, showing the status light when I increase/decrease on my sky q mini box.  Any idea what it could be?  Thanks in advance! 

Hello my sonos app dont save any equalization value that i put after i put like more bass or more treeble goes to cero all the time. I have a beam 2 and sub mini

My living room sports an Arc, Sub G3, and two Ones as rear channels. Everything works great. I also have two non-Sonos ceiling speakers on the patio next to the room, which I would love to connect into the Sonos group and play the tv sound.  I already have a Bluetooth amp on those speakers but can’t figure out what I need to get it in the loop. Would also like to continue using speakers as bluetooth occasionally. I’d prefer not to spend another $700 to get the newer Sonos amp, if I can help it. Any idea? Thanks for any insight!

Today all of a sudden, my Ray no longer takes Optical input. It worked fine yesterday, but now it won’t respond to optical audio in.  At the same time, I became unable to browse or play Amazon music, though iHeartRadio still plays fine. I don’t know if these are connected in any way.  I’ve tried unplugging and plugging the Ray back in, and removing the Amazon music service & re-adding it, but neither help at all. 

Does anyone else seem to be having issues with their soundbars restarting hourly?I have two soundbars (ARC & Ray) each with subs & surrounds, in separate rooms, both hardwired to my home’s 2.5gbe network. This problem just started the last week or so where Almost Every Hour, the soundbars restart (in close sync) between the 7th and 13th minute of every hour. This stops and disconnects them from whatever groups or sound source connected to them. Including audio directly from spdif or eARC. I thought it was intermittent until i started tracking them locally with an uptime service. What I think may Potentially be HappeningAn hourly process is failing, and causing the two devices to crash. The devices are receiving some data that triggers restart or crashes every hour. From Local Sonos Devices From Local Network Devices From External (WAN) sources

When turning on my TV, how do I get it to automatically turn on the bar (ARC), AND the Sonos Move I also have in my Living Room?  The ARC (and Mini) always comes on, but I have to use the app on my phone to get the Move to joined in.  And then the Audio levels from each doesn't automatch, meaning I can’t use my remote to raise the volume for all at once.  It turns up/down the Arc/Mini, but I gave to go back to the App on my phone for the Move.  Isn’t there a way to group all of them together and have the all turn on and sync up when I turn on my TV?

The surrounds have recently dropped off my ‘upstairs’ system and I keep getting ‘there was a problem adding….’this is my set up.Downstairs: playbar (wired to router), sub v2 and 2x play 1’s - working fine.Upstairs: Arc, Sub v3, One SL and a One v1.   The surrounds had a sulk and dropped off when I changed our Wi-Fi network and won’t re-connect.    They are functioning correctly as individual speakers and will stereo pair but won’t reconnect as rear surrounds.all the firmware is up to date including a roam and move.  I’ve restarted all the speakers on this system and am now at a loss.When I try and add, I get the chime from one of the rears, but then it fails.any suggestions welcome.

Sometimes, when we select TV as our source, it gives us sound from our Sonos Beam, but not our additional living room speakers. When we try to add those speakers and hit Apply, we lose all sound, and “SPDIF: shows under the TV audio label instead of HDMI. Why does this setting get turned on and how do we avoid it?

Ho, I have a problem with my sonos era 100. I have a tv surround sistem which consists in beam, sub mini e and two era 100 for back left and right channels, the problematic channel is left back. A bunch of days ago I unplugged all tue devices because of a strange and loud sound coming out from the sub, then tue day after I plugged them in, everything works fine and connected evenly, except for the era 100 left back channel: it continues to blink white, without connecting successfully to the sistem. I tried to do a factory reset as explained in the manual, but it doesn’t work, it continues to blink white. What can I do?

HiI recently bought a bluetooth speaker but suffered a connection issue with LG tv so I’ve been trying to get a refund for that and looking for a soundbar for movies.My LG tv model is OLED65B3SW.AKRG and I’m trying to buy Beam Gen2 through Amazon since I can’t get it in South Korea which means this will be a serious problem to me if the Beam dosen’t work properly. So before I buy it, I’d like to make sure If there’s a slim chance of problem connecting between thoes two products.In addition, It would be appreciated if you let me know a Sonos offical seller in South Korea and how to get a support if I buy it through Amazon.

Is there a way to add more speakers to my surround room?  I have an Arc, 1sub, and 2 rears

My system keeps making loud arc noice and music keeps playing without me doing anything 

Hello all.  I have a SONOS ARC, 2 SL1s and a SONOS Sub.  The SONOS system is running off my home internet WIFI signal  The SONOS Arc is connected to the TV with an HDMI.  The SONOS system is Not hardwired through ethernet.I just noticed that the SONUS is putting out WIFI access that is not password protected - a signal which can allow anyone can access my WIFI - without a password.  (It comes up as an unlocked WIFI signal on all of my devices.)Question:  Is there anyway to add password protection to the SONOS wifi.  If not, can I deactivate the WIFI signal it is putting out?Thanks.  

Every single day I have to turn off/turn back on Sonos multiple times just to establish total connectivity for my set-up (Arc+2 Era 300s, Sub, and 4 satellites). Sometimes I have to reboot the router. All of this is HIGHLY annoying and makes me think Sonos must be unable to figure this crap out. I have too much $$$ invested in this for Sonos to not have a solution for almost completley sucking the joy out of owning this setup.

My Sonos remote has stopped working so I can't change the volume any longer 

Just acquired a Beam Gen 1 and trying to add to my S1 system. Speaker at factory defaults with flashing green light.  Used S2 app and followed instructions to downgrade. App finds speaker and on selecting downgrade to S1 the app immediately reports speaker now compatible with S1 and to use the S1 app to add to system.  That rang alarm bells as it didn't appear to downgrade the speaker - app immediately reported compatibility with S1.  Used S1 app to add Beam but after finding the speaker and trying to add the app states speaker on S2 software and can't be added.  Been through chat with Sonos and they couldn't explain it either. Have asked me to call on Monday to have a higher technical team look into it.  Tried multiple factory resets but same results. Also tried using different device but same result.  Anyone come across this and have any solution? 

I am unable to add my new era 100 and sub mini to my new Beam on my TV. Sonis support has suggested a work around that does not work. Are the engineers working on this problem? Does anyone know when it will be fixed? 

My Sonos era 300 is having severe glitchy audio skips. It’s apart of a surround sound setup with an arc, sub and another era 300. One era 300 works the other doesn’t. I took a video and recorded the audio of the issue, but unfortunately can’t upload that here. Anyone have experience with this?

I have audio problems, I have the "Sonos arc" with 2 surround "era 100" but during the playback of the rear speakers the audio is cut off as if it had interference, something that with the previous "one" did not happen to me, it is worth mentioning that the "era" are new. The problem is the interaction between the "arc" and the "era" since if he ungrouped them I don't have a problem, does anyone know what it can be?