Home Theater

Sonos Arc Ultra. TV sound fades out when audio clip is being plaid.

I know this issue is addressed from various angles. I have the Beam 2 and it was a huge improvement over a Vizio soundbar. Clarity of dialog was the biggest issue watching TV, movies etc. I am talking exclusively TV, not music. I am considering adding 2 ERA 100 speakers to get to the next level. I assume this will create a Surround Sound environment and generally improve clarity and dialog/sound. I keep reading about a short lag between the sound bar, speakers and TV. Is this a big issue or are we splitting hairs? It’s $400 dollars or so and there is no reason for a false start if it’s not going to work right. It’s a big room, 15x15 and opens into a kitchen and front room. No doors.

It happens randomly multiple times per day. I have a Samsung TV. It happens no matter which streaming app I use. I have to cycle the tv off and on by holding down the power button. Super annoying and frustrating, especially with little kids whose patience level is non existent. Seen other posts but absolutely no answers.  I am connecting through HDMI and when I toggle the volume it says e-arc. It’s starting to not be worth the frustration even with the sound quality being so high.  does anyone know why this happens. Is it a Samsung thing, a Sonos issue? I am using the hdmi cord provided by sonos. The tv is only a few years old. 

Considering buying the Sonos Arc Ultra. Would like other’s experience with setting up the system. With just the soundbar? Soundbar with two rear, wireless speakers for surround sound?

I am at a loss. I have the BenQ projector with the Sonos Arc Ultra + two surrounds Era 100. First of all the surrounds are really quiet even when I turn them up in the app. Can barely ever hear them even though they are closer to me than the Sonos Arc Ultra. The main issue is that the Arc keeps cutting out and making some static popping noises every few seconds. I tried to play with the sound formats but nothing helps.  Thanks in advance for the help!

HelloI recently purchased a Sonos Arc Ultra and 2 Era 300s. Everything works very well, but I'm noticing for the second time a problem with the bass on certain Dolby Atmos films. The sound starts skipping when the base level is too high, as if the system is unable to deliver it. It usually cuts out for half a second, but it can be much longer with choppy sound for several seconds. So I'm wondering if the problem comes from the bar or if it's something common when you don't have a subwoofer. I noticed the problem in the films Civil War and Sicario, especially with the helicopters.

Hi, i’ve just updated my Arc including 2 play 1’s which are my surrounds, just 1 of the play 1’s will not update, keeps failing, tried all the obvious, any help appreciated as this is really annoying me as you can imagine.kind regards Jamie.

I recently bought 2 stands for my Sonos One speakers. In order to put the speakers on, I had to unplug them. I rebooted them and they show up in the app. I did the sound test where you move your arm in circles etc to tune it. At the top of System settings it says estimated time 1 minute to tune the speakers with True Play but the time never disappears. I’m using them with a Beam. Any suggestions on next steps in problem solving?

Hi,What's the best way to adapt my coax output from my Tv to the HDMI earc input of the Beam gen2 and still get good sound quality from my soundbar?Any suggestions on the product I should get? Thank you

I am building a master bedroom suite with a small home theater area.  I would like to use in wall speakers and Sonos Amps and a subwoofer for the system.  However, I understand the Sonos Ace headphones will not work with the Sonos Amp.  Is there a plan to upgrade the Sonos Amp in the near future to be compatible with the Ace?  If so, I could proceed as planned and just switch out one of the Amps to the newer model when it becomes available.

I can’t control the volume on the playbar with my Samsung TV RF remote control. The TV is connected to the Playbar with the optical cable. Is it because it can’t be don with a RF remote control or is there anything else to do? Thanks for your help 🙏 Best regards Thomas 

Arc Ultra with 2x 300 ERA surrounds and dual subs. Music is horrible, no bass response on subs and mid range is missing completely. Sounds like an old AM radio. Is this a problem with the app? 

Sounds like this is a design flaw, but my Sonos beam is wall mounted.   the hdmi cable seems lose in the port and therefore the soundbar looses connection.  any fixes?

Can I use am Amp to connect existing in ceiling speakers to my Sonos Arc plus Era 300s? The house we’re in has them already in the den’s ceiling. Where should I place the Amp? How’s the best way to connect and sync everything?

I try to configure my tv remote control with ny sonos ray and it seems to work, message configuration successful, but later it doen t work, I try again and happens the same

I have just purchased a Sonos Ray. When I set the output of my tv to audio system, trying to adjust the volume the onscreen display increases or decreases the number but the sound level doesn’t change when using my tv remote. What am I not doing?

some years ago one of the bands I follow released their albums with a remaster and it comes in 5.1 surround I want to make the most of my blue ray player here and set it up once in a while to play thesei have an older play bar connected to the tv the blue ray player is attached to then I can add my sub mini and the pair of Play 1’s I have - I assume it would be Playbar - centreSub mini - subwoofer Play 1’s - rear channels am I right in thinking Sonos will just auto adjust the 5.1 surround to meet what it has ? 

Hi, the Era 300s are coming soon and I think I'll connect them as Surround to my Beam 2 and the Sub mini. Only now I have the Era 100s as surround and I'd like to keep them in Stereo. I realized that I have to remove them and then pair them in stereo. And I think I also have to see as if they were in another room otherwise the Era 300s won't go into atmos. How do I do it all? Thanks. Andrea

Hey all … if I add a second sub to my current HT setup (Sonos Arc, Sub Gen 3, and (2) One SL’s as my surrounds) will the Sonos app detect the new sub and ask to “add” it to my existing HT setup?  Is it clean-and-easy?  Also, will I need to TruPlay my new system once that 2nd Sub has been added?  Thanks!

Hi,I have a couple of Gen 1 Play 5’s and a Play 1 that, even though I believe are now unsupported, work perfectly fine.  however I’m quite tempted to get myself an Arc soundbar but I’m unsure if it will all be compatible?  Would my Plays continue to work as is if I get an arc or would things start to act up?

My Sonos Arc is now having some issues after 1 year of use and I’ve tried every suggested help article as well as some of the solutions provided in this community. The Arc software is up to date and so is the software for my TV as well as my Apple TV device. I have also submitted a diagnostic request: *********** I am experiencing 3 main issues, in order of frequent occurrence:The sound cuts out every hour or so for about 10 seconds. It just suddenly gets completely quiet and then the sound returns to normal after 10 seconds. This happens when I am watching anything on my Apple TV streaming device Every few days or so, there is a loud popping/cracking sound. This usually happens when the screen saver is on or something is paused. Basically when no actually movie or video is playing. The sound is loud, as if a speaker has blown out, and it lasts about 3-5 seconds When just streaming music via Spotify using the Arc (TV is not on at all), the music will just stop completely. I have to ask

Lately I have noticed annoying vibration or ressonance especially from voices or talking. I have owned the beam for 3 years and the problem is recent, so something has happened. Any ideas?

I have a background noise on my system, sounds like somebody connected to my ARC playing a game. Is there a way to check which devices are connected to my system? The sound pops up when i watch tv, when i mute the tv the sound remains.Appreciate your feedback.Thanks, Rick

I’ve recently bought Era 300s for use as rear surrounds but have discovered that they won’t work with most of my 4K discs as the audio is DTS rather than Dolby Atmos.  My 4K player (Panasonic UB820) doesn’t seem to have any option to convert the audio to Dolby but my Xbox Series X does. My question is what are the best settings to choose on the Xbox to get the best results for DTS discs.  Do I select Dolby Atmos or 5.1 uncompressed or Dolby digital?  As an aside, am I correct in saying that the UB820 can’t convert audio? Any help appreciated, thanks.

Mijn systeem bestaat uit de arc, sub en de amp met 2 plafondspeakers.  als ik mijn tv aansteek, kan ik automatisch via de arc geluid horen. Dan kan ik in de app de amp met de speakers aanduiden. Na enkele seconden komt er daar ook geluid uit. Maar soms valt het geluid uit van de 2 speakers, en komt dan plots terug. De arc heeft dit probleem niet. Wifi is sterke verbinding op de app dus dit kan het probleem niet zijn.  iemand info hierover ?  Moderator Edit - Translation by Google:My system consists of the arc, sub and the amp with 2 ceiling speakers.  When I turn on my TV, I can automatically hear sound through the arc. Then I can indicate the amp with the speakers in the app. After a few seconds, sound comes out there too. But sometimes the sound from the 2 speakers cuts out and then suddenly comes back. The arc does not have this problem. Wifi is a strong connection on the app so this cannot be the problem.  anyone have info about this?