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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,242 Topics
  • 32,048 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6242 Topics
H
HappyDaysContributor I
posted in Home theater
Issues with using my LG65GX TV Magic Remote with my Sonos Arc while SkyQ Box remote works

My SONOS ARC is connected via eArc connection on my LG65GX tv and sound is playing through the sound bar but i am unable to use the LG remote to control the sound level on the ARC but it works with the SKY Q remote, also when i go through set up on the SONOS S2 app it shows the TV is not connected nor does the remote set up work. I have been through various threads and online advise and nothing has worked including fully resetting both products, check for software updates, setting it up in the TV as Philips etc I am using the HDMI cable supplied with the ARC, any ideas what to try next??

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Ken_Griffiths
3 years ago
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FoxieHoward7Contributor I
asked in Home theater
Beam as stand alone speaker

Hi there. A bit of a longshot but here it goes. I am trying to use the Beam as a stand alone speaker without the 70ms delay. The intended setup is as follows:My sound source is a DJ Mixer which has standard RCA output (left/right, white/red cable, you get it) I want to convert this into HDMI ARC in order for the Beam to accept and play.Question, what gadget will i need inbetween to convert the signal??  Some says that a TV inbetween can do the trick but surely there has to be another solution with a smaller size gadget. Like a preamp or something?  Would a laptop/mac work as inbetween gadget? FYI i have no intention to stream the sound into other Sonos devices, ONLY the Beam. Thanks in advance

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ratty
3 years ago
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newjayluContributor I
asked in Home theater
Sonos Sub Gen 3 No Sound

I just bought a sonos Sub and I connected it to my exisitng sonos system. However there is no sounds coming out from my sub. I check my sonos app and I see sub is added to it. Can you please help me to solve this issue. i submitted a diagnostics and confirmation number is 111703259

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3 years ago
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Aaronl3182Contributor I
posted in Home theater
Arc and Samsunng Frame

I too am having issues with intermittent audio between my new 65” 2020 Samsung Frame TV and my new Sonos Arc. Every morning, after the tv has been off, the audio is intermittent: maybe ½ second of sound every 3 seconds. The tv is connected with a new high speed HDMI cable (came with the Arc) into the eArc port in the TV.  Unplugging the sound bar from power and plugging back in fixes the issue as long as the tv stays on. But this is not a solution, only a work around.  I am so tired of this problem I have forgone the ATMOS feature and connected the ARC to the tv using the provided optical converter.  Does anyone no of a fix for this? Sonos tells me to unplug the ARC and Samsung tells me to unplug the TV. Neither seem to have a fix.  Sonos - please help a loyal and long time customer!

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Y
3 years ago
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ColinT84Contributor I
asked in Home theater
Beam not working “device interfering with beam”

Out of the blue my Sonos beam has just stopped working!  I wouldn’t say my 3 Sonos devices have been working fine since I bought them a year ago. If it was not the very difficult and frustrating initial setup and connection or every so often just disappearing from options on Spotify to play my music from. Which I then have to hard reboot everything which is just not what I expect from very expensive devices.  now my Beam has just stopped working with my TV. I have changed nothing but it is telling me that it can’t connect to my Arc. I can’t understand this as there are no new devices, nothing has changed other than maybe my latest Sonos software update.  whatever it is, I now can’t use my beam and this is extremely frustrating and disappointing. If it was not for the cost I’d throw them all in the bin and start again. The dream is great having all your speakers synced and playing music throughout my house. Unfortunately the reality is just pretty terrible and unreliable.  diagnostic re

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ratty
3 years ago
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MikeW66Contributor I
asked in Home theater
Sonos One SL dropping out when adding to surround sound pair

HiI have recently purchased an Arc, Hub and two One SLs. I added the Arc, Hub and the first One (Left) to a room (Living Room), and successfully added the second One (Right) to Living Room 2. However the system has been unable to pair them as surrounds, and now ‘Right’ has disappeared from the System. From what I’ve gleaned from reading other posts, this may be down to wireless interference (I use a WAP in the room to strengthen the Wifi signal) but it isn’t clear what I can do to prevent this. In ‘About My System’ the Right speaker now does not appear. Should I perhaps delete the setup and start over, and hard wire the Arc via an Ethernet cable? Many thanks, and apologies if this has been asked elsewhere, but I cannot see an exact match to this problemMike

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M
3 years ago
tonsure
tonsureAvid Contributor I
posted in Home theater
Being flexible with a pair of Ones?

I just purchased a Beam for my (modest) home theatre set-up, and I’m quite enjoying the idea of jumping deeper into the Sonos ecosystem. I’m debating purchasing a pair of Ones to improve my experience of music while roaming through the apartment (i.e. by placing one in bedroom and one in kitchen). But, this feels a bit too luxurious for my annual income, so I’m looking for some extra value-added. Would it be possible to use this pair of speakers in a modular fashion? I.e. during the day, they could be set-up in different rooms, but at night (or when needed), they could shift into position as rear speakers in a home theatre surround sound system (albeit without the Sub)? Would this kind of a flexible/modular system be simple enough to maneuver through the app? Or is the process of identifying speakers as part of a surround system a bit more time-intensive / cumbersome than I’m imagining? (And, more specifically: is it possible to set-up surround rears without having a Sub as part of the

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Airgetlam
3 years ago
toyboy
toyboyChromatic Producer II
asked in Home theater
No bass when playing music through arc

If I stream music either from my iPhone or through a streaming app on the TV there is no bass from the subwoofer in the music. Is this normal? My Bose Lifestyle 600 sure did.

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Airgetlam
3 years ago
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agomezContributor I
posted in Home theater
ARC SL to 12 year old CD Player via Ethernet

I just purchased the ARC SL and have a 12 year old CD 5 disk carousel which has an ethernet connection which will plug into the ARC SL.  My question is will the ARC recognize the CD player and be able to play since the CD player has no WiFi.

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J
3 years ago
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dherveyContributor I
posted in Home theater
Sonos Arc SL and Samsung QLED TV Dolby Digital Plus issue

I have a new Arc SL (Costco version), and experiencing issues connecting to a 2018 QLED Samsung TV through HDMI Arc. Previously I had a Beam+Sub+Surrounds connected. The TV sensed a proper Dolby Digital connection with the Beam. After connecting the new Arc, neither Dolby Digital nor Dolby Digital Plus protocols are available to select. Obviously, no Atmos, nor Dolby digital. Wondering if anyone has a similar issue with either the Arc SL (purchased at Costco) or with the actual Sonos Arc, standard edition. 

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controlav
3 years ago
Smash_Patinkin
Smash_PatinkinContributor I
posted in Home theater
Should I fire up my eBay account? Time to sell these expensive paperweights?

For well over a year I was a fairly happy Sono’s owner.  11 speakers, 4 rooms and a Move - everything usually worked and all was well.  About a month ago that all changed.  During a storm we had our power flicker a few times (every device plugged into a surge and my media room is on its own surge - nothing damaged) - long enough to clear the clocks on a few things but not long enough to start the generator.  From that day I have spent 30+ hours trouble shooting my system to get it back.Let me confirm every speaker can connect and play but not at the same time - 9 out of 11 is the best i’ve gotten so far.  Beginning to think this is part of the iOS issues recently listed but not corrected?I have read just about every forum and help file but have reached the end of the line.  You might ask “have you contacted support?” and the answer is I have not.  I have had only one support experience with Sono's but it is scared in my brain as being one of the worst support experiences I have ever ha

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Smash_Patinkin
3 years ago
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mailsubrahmanyaContributor I
asked in Home theater
beam crackling sound.

My beam started getting crackling sound after using it after sometime.. i removed tuning after seeing the suggestions from the forums but still the issue remains the same.. diagnostic information number is 2011239240   please advise    Regards. Rajesh

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A
3 years ago
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StuffuTrending Lyricist I
asked in Home theater
Known issues with Apple TV and Sonos ARC?

HiI have some really annoying issues with my Sonos ARC.I’ll try to describe it as thorough as possible. I have a Samsung 2016 UE55KS8005, non e-ARC tv. audio settings on the tv is set to PCM. When playing anything from my Apple TV 4K, there is no sound at all. I also tried changing audio format on the ATV to all available formats, 5.1 and stereo but no difference.When just using the built in apps in the tv and with Apple TV disconnected there is sound coming through my Sonos ARC and it works as expected.A workaround is when playing something on the Apple TV, is to disconnect Sonos arc from hdmi and reconnecting it again, then it works, but just until what you currently is watching, when you play something else, then it’s all quiet again.Even if it works with the ATV disconnected, I still think it’s the tv not being able to process the audio in some way.Apple TV is running 14.3, but also tried 14.4 beta but same result.diagnostic 752118694.I really would like my arc to work, thanks for

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S
3 years ago
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AjpmukContributor I
asked in Home theater
Arc wall mount

I have joined the back order queue for Arc to replace my Playbar.Do I need to buy a new mounting plate or can the Arc be fixed on the Playbar plate?

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buzz
3 years ago
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LlanfyllinContributor I
posted in Home theater
Restart Sonos Beam

I have set up my Beam with my Samsung tv and everything works perfectly except one thing!  I have connected the Beam to the tv with HDMI arc and, as mentioned the tv sound comes through the soundbar perfectly. I also can control volume with my TV remote control.  My problem is that after I turn the TV off and come back to it the next day and turn it back on to he TV reverts to using its own speakers. If I power off the Beam and then back on it reconnects and all is fine again, I don’t want to have to turn the Beam off and on every time though. Have I missed something simple??

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Airgetlam
3 years ago
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DanindubTrending Lyricist III
asked in Home theater
Sonos Arc and HomeKit

Dear All,Has anyone figured out how to add Sonos Arc to HomeKit? I believe Sonos speakers are supposed to be compatible, so I’m rather surprised that my Arc is not showing up when I’m trying to add it to HomeKit... Thank you,Daniel

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D
3 years ago
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KevinnnnContributor I
posted in Home theater
SONOS Arc Optical to HDMI

Wanted to purchase the full package (unfortunately out of stock right now) with the Arc, Sub G3 and 2x One SL but I have an issue. My TV does not support eARC which means I cannot experience TrueHD Dolby Atmos. I saw that there is an Optical to HDMI adapter included with the Arc. Does this mean that I CAN experience TrueHD Dolby Atmos using this connector and not having a hassle with two remotes?

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K
3 years ago
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Bender1Contributor I
posted in Home theater
Your Wireless Network will not support the use of a sub or surrounds with your Beam, need some help

Hi all. I have a Beam which is running fine on my 4K tv, via HDMI(arch), with Dolby digital as the sound source. I’ve added two Sonos ones to my network and they appear configured correctly,  my system information comes up with the above message for my Beam and have no idea why. I have a high speed internet connection where the system is connected via 5Ghz to the Sonos ecosystem, but I get nothing with my surrounds, I’ve tried 2.4Ghz, and all the obvious things, like hardware reboots, router reset, but still nothing. I’ve run source programming with 5.1 to test but have had no end of frustration.Does any one have any ideas? I have a sub on order and after spending days on trying to figure why I’m getting the above message, I’m at a point of canceling that order, as it pointless having just a Beam that can’t support a sub or surrounds.might be something in the router config, but would be guessing as to what the system needs to get other products to work in this group.Any suggestions wou

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ratty
3 years ago
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augustind8Contributor I
asked in Home theater
Beam setup problems on shared wifi

I just received a Sonos beam for Christmas. I tried installing it in my apartment who has a shared wifi for the building (10 apts.) . The setup goes swiftly until I reach the moment to connect the Beam to the wifi. I enter the wifi password and the wheel starts turning for about 2-3 minutes then the app shows a message that says: “The Beam has been added, but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” I follow these instructions. When the Beam restarts, I still cant access the System tab and I have a message that shows at the top of the app “Unable to connect to sonos”. I tried going to the building router and plugging an ethernet cable, but nothing changed/worked. I saw that a way to get around a shared wifi would be to buy a travel router. Could that work in my situation? Or is there anything else I can do?  Thanks

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buzz
3 years ago
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GillyNJContributor I
asked in Home theater
Dolby Atmos through Firestick4k on LG CX - Sonos Arc

Hi All, I have the LG CX and just got my Sonos Arc + Sub. I have the arc hooked into HDMI 2 for ARC/eARC capabilities and when using apps through the TV itself, the audio is output in Dolby Atmos (when possible). However, when I try to use my FireStick4k (LG doesn’t have HBO Max app yet) plugged into HDMI 1, all apps show the best possible audio output as 5.1.  I have my TV set to output via HDMI ARC, I have eARC turned on and I have the output set as Pass Through (although I changed it to that setting from ‘auto’ after already using and setting up the Sonos Arc). I also have updated the settings in my FireStick4k to Dolby Digital+ for audio.  Is there anything else I can do to get the Atmos sound to play through the Arc when using my FireStick? Is it possible that I need to reset my TV and redo the audio and set it to Pass Through before playing any sound through the Sonos Arc in order for other HDMI ports to receive Dolby Atmos audio? Thanks in advance!

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G
3 years ago
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hkd300Contributor I
asked in Home theater
Sonos Beam sound drop outs

I have seen mentions in this forum of sound dropping out on a Sonos Beam. Many comments seem quite old and I am wondering if I am missing something.I purchased a Beam this Summer. From fairly early on I experienced sound drop outs.I replaced the HDMI cable (running from ARC on Sony Bravia XBR800H - also brand new this Summer).No success.I also ended up forgetting about the Apple TV 4K and just running directly from the TV to the Beam hoping that would simplify things and help thingsNo success.It seemed to be happening less but after a few weeks it’s back to happening many times in every show we watch. As others have noted, it’s driving me nuts.I had imagined moving all my 3 other screens to Sonos but at this rate I have no confidence that it’s reliable, which is such a pity since I respect the seamless experience. If anyone in this community has more recent advice on what I can try that would be greatly appreciated.

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T
3 years ago
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yngsargeContributor I
asked in Home theater
Beam, 2 x SLs

Hi,My current set up is beam with 2 x SLs behind. i have the beam connected to my LG55SM8600PLA through HDMI arc. Am i thinking my system is 5.0 and why is it showimg PCM 2.0  on my sonos app? Would it be better through optical in?? or do i need to change some settings somewhere?Cheers 

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Y
3 years ago
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chrisdogg1980Contributor I
posted in Home theater
Symphonisk table lamp as surround

Hi everyone first post as a new member so bear with me! I’ve received an IKEA Symfonisk table lamp as a present recently and I also have a new One SL. Ive got a Beam already set up for my TV in the living room, can I add the ONE SL and Symfonisk speakers as a surround set?  thanks in advance!  Chris 

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C
3 years ago
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LasumokarenContributor I
asked in Home theater
Sonos beam buzzing.

Hi all.I’ve been having problems with my beam almost since I got it. 5-10 I’ve been forced to reset my tv and my beam to make it work. This time it didn’t work on hdmi-arc after reset, so had to plug in to optical adapter. And now tv remote can’t control volume any longer. Last time I talked to a supporter, I told him I would buy another brand, and he told me he would do the same. the buzzing I’ve decided I could live with. Next problem. Yesterday I connected my sons Nintendo switch to the tv. After about 5 minutes, the sound goes from beam to tv. After that, it’s impossible to make the beam work with hdmi. Beam has been reset, and so has the tv. Doesn’t work. I really love my Sonos when it works, but it’s just more and more things that make me want to leave this brand.any good ideas?

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Paul A
3 years ago
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bmturner2000Contributor I
posted in Home theater
help needed - Sonos One won't stay connected as a surround to the Beam

I have ran a diagnostics test - 2021248624. I have a Sonos Beam and 2 Sonos One that I have used as surround speakers for a long time.  A few weeks ago my surrounds lost their connection as a surround to the beam and I can’t get it back.  Currently my system is showing Living Room (+?+?) and the Ones aren’t listed.  I remove the surrounds and the speakers don’t show back up right away.  If I unplug the Ones and then plug them back up they will show up. Then I attempt to connect them as a surround, the system sees both Ones, it pings a speaker to ask is that left or right side, it starts pairing and then after about 1-2 minutes it just gives up and says it was unsuccessful.  I’ve done this over and over for too long…. I need help.

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ratty
3 years ago
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