Sonos ARC sound bar keep disconnecting from Samsung TV After TV is turned off

14 replies
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I've recently purchased a Sonos Arc and installed . I did this by simply connecting the arc to my TV via HDMI arc. The setup is pretty straight forward.

However, after turning the television into standby mode (off), it disconnects from the Sonos arc and I have to reconnect it all over again.

There are many users reporting the same issue. SOme people came up some solutions, such as unplug chromcast, changing some settings etc. I have tried everything other people suggested. So far nothing has worked for me, very frustrating.

Any suggestions? I will call technical support tomorrow. If the problem cannot solved,, I will return the product.

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goldenpondAnswer

Contributor I

Problem solved:

I called Verizon technical support. Support instructed me to manually set up the Set up box to specifically works with Sonos soundbar. The problem solved. If anybody has connection issues with a Verizon set up box, I recommend you to call Verizon support to solve the issue.

Show previous replies

Airgetlam

Have you contacted Verizon’s customer support?

Based on your testing, I’d guess that the CEC from that box isn’t actually turning off, and for some reason is, at some point, announcing itself as a CEC speaker sink, which the TV access and terminates the connection with the Sonos ‘sink’ connection.

There might also be value in checking the TV set for updates, too.

Bruce

106rallye

A CEC-killer between Verizon and TV could be an option.

Ken_Griffiths

@goldenpond,
Yes, as @106rallye suggests insert one of these between the TV and Verizon box and that should (hopefully) sort the issue.

https://www.amazon.co.uk/LINDY-HDMI-Less-Adapter-Female-Black/dp/B00DL48KVI

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goldenpondAuthorAnswer

Contributor I

Problem solved:

I called Verizon technical support. Support instructed me to manually set up the Set up box to specifically works with Sonos soundbar. The problem solved. If anybody has connection issues with a Verizon set up box, I recommend you to call Verizon support to solve the issue.

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