Sonos Beam Gen 2 cannot get very loud on spotify application

2 replies
169 views

Hello everyone,

when I play a song through Spotify application from Sony smart tv, the sound is perfect and can go very loud if you want, but

when I play a song from Spotify application on phone or from Spotify app inside Sonos application, the sound from Sonos beam cannot get very loud at all..

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Dimitris Lavdas

Welcome to the Sonos Community!

I haven’t ever heard a report of this behaviour before. Are non-Spotify music sources (not involving the TV) the same?

If rebooting your Beam (unplug from power for a moment) doesn’t sort it out, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Dimitris Lavdas

Welcome to the Sonos Community!

I haven’t ever heard a report of this behaviour before. Are non-Spotify music sources (not involving the TV) the same?

If rebooting your Beam (unplug from power for a moment) doesn’t sort it out, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

D

Dimitris LavdasAuthor

Contributor I

Thank you very much!

Sign up

Login to the community