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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,839 Topics
  • 29,834 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5839 Topics
T
TikolContributor I
asked in Home theater
setting up beam with ikea symfonkisk

Trying at add a pair of Symfonisk bookshelf speakers as surrounds to my Beam. I set them up and confirmed they were working individually. Then I tried adding them as surrounds.I go thru the setup and it fails saying “There is a problem adding your surrounds. Check the network connection and make sure your products are powered on. Try again.” They are powered on and network is working fine.   My diagnose  report is 201411928

15531
Rowena B.
3 years ago
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LudopavContributor I
asked in Home theater
beam + sl.

Hello, I’ve bought 2 one sl to be added as surround speakers to Beam. I’ve configured them as stand-alone and they worked wellI’ve tried also stereo speakers, no issuethe issue was when I’ve configured them as surround speakers through the app. The configuration fails and the speakers went both stuck.The only thing I can do is to reset them and try to configure them again…. same issue  I’ve tried also to keep them near the beam  all devices are connected to Wi-Fi to the same access point any suggestion? the diagnostic number is 1995632990thanks   

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Simon B
3 years ago
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woodenuffContributor I
asked in Home theater
Connecting to internet using LAN port on Playbar

My setup is two 5.1 systems and three additional Play 1s. I use a Boost, wired to my router. Everything works as it should. I wonder if I can connect to the internet via the LAN port on the back of my Playbar. This might be a stronger connection for the smart TV in a room where the wifi is not as strong as the rest of the house

862
ratty
3 years ago
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LardybarstowAvid Contributor III
posted in Home theater
TV link to Sonos Beam never works

Like many I am now unable to listen to my TV over Sonos ...it's has gradually over the past few months got worse and worse since going over to the new app...it started with stuttering sound to complete blanks ...now the app will not even recognise my TV...this is since this new Success box that keeps popping up every time it decides to play anything...with my recent expansion of purchases a sub and two ports I thought with the addition of a second beam I would be set up .....but no new HDMI cables switching on off the linking, the booting unplug this change that...so I am sat here with 2k worth of sub beam left and right which can't play anything from my TV so apart from Spotify it's pretty redundant...absolutely fuming like others check my TV firmware etc I'm sure il get we are working on it...but I expected a lot more at this price not happy at all with my purchases or choice of equipment in future I will go elsewhere but it's a bloody expensive mistake ...

15914
Ken_Griffiths
3 years ago
B
bawwiContributor I
asked in Home theater
Network issues connecting sub (G2) to playbar

After updating to Sonos2, unbeknown to me until recently, my Sub had stopped working. Tried to reconnect it but having issues when I get to part of the process where you connect the device to a room/playbar. Have tried:Factory reset the Sub Sub connects fine to a temp network Checked my Wifi and wired network Moved as much RF interferring materials between the device and the APThe Sonos App (iOS) comes up with the following:“There was a problem with adding your Sub. Check the network connection and make sure your product is powered on.”I have logged a call, but I’m a little impatient.Any help would be appreciated.B

19810
B
3 years ago
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PhillyAlContributor I
asked in Home theater
New Sonos Beam & (2) Ones customer

I ordered a Beam and 2 Ones for a home theater setup mainly for music streaming, along with watching some movies in surround.  The Beam got lost in the mail so I received the 2 One’s first.  Easy to setup.  I set them up as stereo speakers and they sounded great.  Finally, a few days later, my Beam arrived.  I found to add the speaker, I had to break the stereo setup (in Sonos app) and then I could add them to the Beam as surround speakers.Here’s the issue.  I don’t think it sounds as good.  With just the two One’s the sound seemed to be coming from everywhere and was crystal clear.  Now they are configured as rears, seems that most of the sound comes from the Beam and the One’s are really low.  The sound seems to mainly be coming from the Beam and not traveling the room anymore.  Am I doing something wrong?  Do the One’s just have better fidelity?  Thanks for your help.

1172
P
3 years ago
J
jcnovoaContributor I
asked in Home theater
Airplay and Apple TV remote not working after installing Beam

Hi,I just bought a Beam and connected it to a Sony Bravia TV using the optical adapter. I also have a 4th Gen Apple TV connected.Since connecting the Beam I’m having two problems:I’m unable to airplay video from iOS devices onto the TV. I just get an error message whenever I try. (Less critical, but still annoying) The pause/play button is on the Apple TV remote does not work when watching video (from the Apple TV).Any thoughts on what may be causing this problem and how to fix it?Thanks!

1133
Mark P
3 years ago
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Le_CeeTrending Lyricist I
asked in Home theater
Problem with TruePlay. What to do?

Hi,After installing my two Sonos One SL coupled with my Sonos Arc, I realize a small problem.Indeed, before using TruePlay, the 2 One SL have the same volume. Only, after using TruePlay, the Sonos One SL on the left sounds much louder than the other. I tried to turn TruePlay off and on again and the difference is striking. I also tried to reuse TruePlay several times by doing different gestures. But nothing helps.I suspect the sloped ceiling of distorted TruePlay. But what to do ? Plus, TruePlay is a big improvement on Sonos Arc, so I can't do without this one.As for my setup. The Sonos Arc sits 8.85ft from the sofa at a height of 1.6ft. As for the two One SLs, they are 5.5ft apart and 4.60ft from the ground. I have put pictures for you to make it more meaningful:https://i.postimg.cc/wgKZGG2Q/20201221-173920.jpghttps://zupimages.net/viewer.php?id=20/53/vb45.jpghttps://zupimages.net/viewer.php?id=20/53/vb45.jpgThank you !

5098
L
3 years ago
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kukulkanContributor I
asked in Home theater
Unable to set alarm on Sonos - time is not set

Hi!I want to set up an alarm, but the application says that my time is not set. But there is no such function in the settings. How to solve this? Or how to make the alarm work.Thank you

4702
controlav
3 years ago
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Leht001Contributor I
asked in Home theater
Sonos Arc dropping ARC connection

Hi all. Probably not the first and not the last one asking, but as I haven’t able to find solution there is no harm to do it again, right? 🙂So I’m stuck with constant issue of Sonos Arc + Phillips 65OLED754/12 not being able to stay connected over arc and enabling tv’s internal speakers whenever they please or so. Both tv and sonos are running their latest sw. At first thought that there is something to do with switching sources (also using Amazon fire-stick and UHD IP set-top box ARRIS VIP5305) and not able to pass audio to correct channel after that, but have noticed that when I switch tv off and on in the next morning from the same source, then sometimes it will pass the sound correctly to the arc and sometimes it will just play audio from TVs speakers. So no logic behind that...Only thing that will reconnect the whole thing is to plug everything off from outlets and reconnect it back in 30s or minute later.. Any ideas ?..(Cables are okay - checked and just got upgraded to sonos ar

5635
L
3 years ago
J
Jack0608Contributor I
asked in Home theater
Connecting Playbar to older TV

I have a 2013 Magnavox television (Model 46ME313V/F7) and would like to connect a Sonos Playbar to it.  We moved into a new home w/ 2 of these Playbars months ago and have only used them for streaming music so far.  On the side of the tv are ports for HDMI, USB, and headphones, and this is a photo of the back of the tv.  I assume that I would need to somehow connect the Playbar to the Digital Audio Output.  Can someone tell me how to work this out?  What cables/ adapters I will need?  Thanks!  

4313
Airgetlam
3 years ago
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JohnecContributor I
asked in Home theater
SONOS One SL surrounds not playing after joining new network

When I moved my SONOS Arc and Sub Gen 3 to a new router and connected them using Ethernet the two One SLs I had set up as surrounds over WiFi are found by my system in the set up but no sound comes from the speakers. I rebooted the One SLs and they reappear in the system but still no sound comes from the speakers. If I try using the Trueplay Tuning function it tells me I am missing speakers. If I change both the ARC and Sub to WiFi connectivity the system works as expected and I can tune the system using the Trueplay tuning feature. 

1232
J
3 years ago
J
jamiegreenleesContributor I
asked in Home theater
Sub Drop outs.

I’ve got a Gen 2 sub connected to an amp and whilst listening to the tv i get continuos drop outs from the sub. Not sure its dropping of the network as it goes off and on really quickly. To be honest i havent had a chance to test if it drops whilst streaming music.I’ve sent in diagnostics and my number is 1722571753

751
Paul A
3 years ago
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TomndContributor I
asked in Home theater
Sonos Sub test

Hi,I have the following setup arc + 2 ones and sub gen 2. Connected to LG CXLast night I heard a loud bang.I can't tell if anything was affected and I am trying to find a surround sound test that will test the surrounds each channel at a time.You tube on the LG doesn't seem to produce 5.2.1 (or anything other than stereo). I found one on Netflix by searching for test. All the surround speakers seem to work fine, but the sub test seems to cut out half way through. I am not 100% sure on this. As the arc also produces some bass it's hard to tell what the arc is producing and what the sub is producing. I know the sub will be more powerful bass, but I just want to isolate them if that makes sense. The sub isn't making any rattling or popping etc. Hoping that the bag I heard was unrelated to the AV equipment. Also I did a sniff test and couldn't smell any burning. ​​​​​I just want to find a second opinion test. Thanks in advance for any help. 

37507
T
3 years ago
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Souzy78180Avid Contributor I
asked in Home theater
Change WiFi network

Good morning all i have a Sonos system (arc, 2 Sonos one and 1 sub)i did change my router and WiFi network but when I try to change my WiFi with Sonos app is not working.i did try with Ethernet cable but nothing happens cannot detect my network I guess.i switch the Ethernet wire but still nothing change.do someone got this issue or can advice any other option? thank you

5428
S
3 years ago
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mschneider60Contributor I
asked in Home theater
LG 77 OLED and Sonos Playbar setup

So I am upgrading my TV and have Sonos surround set up the following way:Sonos playbarSonos subsonos amp connected to 2 non Sonos ceiling rearscable box (Fios) i really do not think it’s worth upgrading to ARC (my wife might throw me out) unless it’s really worth it. I’m assuming connect HDMI 2 from cable box to TV and optical from TV to play surround. What audio settings should I use on LG? With this speaker setup is ARC really superior? Looking forward to getting it running. Any replies greatly appreciated. I am big Sonos fan have amp,to outside speaker, another 5.1 setup and 5 other play ones throughout house. 

13754
M
3 years ago
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GTCContributor I
asked in Home theater
Beam will not complete surround to Play 1 speakers

I connected a new Beam to my system. When I try to get it to connect with my 2 existing play 1 for surround it says that play one speakers cannot be found

824
Ken_Griffiths
3 years ago
G
geo9234Contributor I
asked in Home theater
Sonos Playbar reset

Guys….I need some direction here.I’ve got a new network setup so I’m trying to reset my playbar. It has the RJ45 connection and I have tried to do the reset but what I see as examples on how to reset the playbar on Google doesn’t have the same pic as on my playbar. They, whoever they is, say to hold down the play/pause button but my playbar doesn’t have a play/pause button...only the mute button (speaker with a /(slash) thru it. I’ve tried to do a reset holding down that bottom also but no luck.If my new Arc didn’t have such a long delivery time, I’d just move this setup somewhere else and tackle it another day but….. HELP!

661011
controlav
3 years ago
H
HappyDaysContributor I
posted in Home theater
Issues with using my LG65GX TV Magic Remote with my Sonos Arc while SkyQ Box remote works

My SONOS ARC is connected via eArc connection on my LG65GX tv and sound is playing through the sound bar but i am unable to use the LG remote to control the sound level on the ARC but it works with the SKY Q remote, also when i go through set up on the SONOS S2 app it shows the TV is not connected nor does the remote set up work. I have been through various threads and online advise and nothing has worked including fully resetting both products, check for software updates, setting it up in the TV as Philips etc I am using the HDMI cable supplied with the ARC, any ideas what to try next??

1747
Ken_Griffiths
3 years ago
R
RonCranhamContributor I
posted in Home theater
Sonos Sub Gen 3.

HELP my sonos sub isn’t working at all, I have connected it and disconnected it and it’s still not producing any bass with my sonos beam and two sonos ones and I have a code for diagnostic 1086014768

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Simon B
3 years ago
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Mister TeaContributor I
asked in Home theater
Can only play Sonos from Spotify - Sonos app not working.

I have had a Sonos System working quite happily for years, comprising a number of play 1 speakers, a play 3 and a beam sound bar.recently the app has been very hit and miss about finding the devices and usually displays the message  unable to connect to sonos  I have tried plugging one in to Ethernet which did temporarily fix the issue but after a couple of days it was the same issue and even restarting the connected speaker didn’t restart the system. I’ve tried controlling it from multiple devices with the same issue.  Yet if I use the Spotify app all the devices are visible and can be used. I’m still using the s1 software but having seen so many people saying that their system has stopped working with Spotify on S2 that doesn’t seem a good move. Any ideas? 

11954
M
3 years ago
M
Mac_AttackContributor I
asked in Home theater
New beam keeps dropping off room list

Trying to set up my new beam. have tried a few times but after about 5 mins it disappears from the room list and I have to do a factory reset.  each time I get as far as the connecting to TV stage but both Arc and optical fail every time. I have tried using a different HDMI cable that I know works.  I previously had a sound bar connected via optical so I know that output works on TV.  On arc the error message is interference but I still get this even will all other cables unplugged.  I can get sound form tv through the beam but not when the beam appears on the app.  help please

1534
M
3 years ago
D
dherveyContributor I
posted in Home theater
Sonos Arc SL and Samsung QLED TV Dolby Digital Plus issue

I have a new Arc SL (Costco version), and experiencing issues connecting to a 2018 QLED Samsung TV through HDMI Arc. Previously I had a Beam+Sub+Surrounds connected. The TV sensed a proper Dolby Digital connection with the Beam. After connecting the new Arc, neither Dolby Digital nor Dolby Digital Plus protocols are available to select. Obviously, no Atmos, nor Dolby digital. Wondering if anyone has a similar issue with either the Arc SL (purchased at Costco) or with the actual Sonos Arc, standard edition. 

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controlav
3 years ago
A
Aaronl3182Contributor I
posted in Home theater
Arc and Samsunng Frame

I too am having issues with intermittent audio between my new 65” 2020 Samsung Frame TV and my new Sonos Arc. Every morning, after the tv has been off, the audio is intermittent: maybe ½ second of sound every 3 seconds. The tv is connected with a new high speed HDMI cable (came with the Arc) into the eArc port in the TV.  Unplugging the sound bar from power and plugging back in fixes the issue as long as the tv stays on. But this is not a solution, only a work around.  I am so tired of this problem I have forgone the ATMOS feature and connected the ARC to the tv using the provided optical converter.  Does anyone no of a fix for this? Sonos tells me to unplug the ARC and Samsung tells me to unplug the TV. Neither seem to have a fix.  Sonos - please help a loyal and long time customer!

984
Y
3 years ago
E
epiicContributor II
posted in Home theater
Does the white ARC match the white Sub?

I own a Sonos Beam and Move. I was shocked when I brought home the Move because it was more of a light gray than white. I also ordered the Sub and I am thinking about upgrading my Beam to the ARC but I was wondering if the shade of white matches now. 

1642
E
3 years ago
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