Skip to main content

Home theater

Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,275 Topics
  • 32,200 Replies
G
GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
  • 0
  • 6
G
GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
  • 0
  • 14
6275 Topics
S
SmurgenContributor I
asked in Home theater
Can't add new network to system. Stuck in "Find your system" loop.

Like so many others...I have a new router and started having trouble with my Sonos system. I’ve got a Beam and 2 Play:1 speakers. When 1 of the speakers is plugged into the router, I can control the system from the S2 app. When I try to add the new WiFi network and click “Find My System” it tries a few seconds and goes back to the unclicked “Find My System” button. The new router is an Arris DG3450. I tried getting Sonos to work on this device and failed. I bought a Netgear Nighthawk R6700AX WiFi Router and put the Arris in bridge mode. Network update is still failing.I put my phone on the 2.4Ghz network and tried the setup again but got the same result.I still had my old router so I plugged it in but I removed the previous network from the Sonos system when I first started the setup process so it was acting the same way.The system works with 1 speaker plugged into the router but won’t let me add a trusted network. I ran a diagnostic and got the number 2072787264.I appreciate the help.

101910
S
2 years ago
A
akashdeep241Contributor I
posted in Home theater
Unable to play airplay on arc

Unable to play airplay on arcI have a sonos arc and two sonos one. Airplay works fine on sonos one. However it never works on Sonos Arc. Have tried multiple troubleshooting steps given by customer support(60+ mins). But no luck so far. Steps performed:Tried aiplaying from another mac, ipad and iphone. Removed wifi extenders from setup. Switched arc from wireless to wired with wifi still on. Multiple restarts to router, arc, iphone. Factory reset of arc(Even though it was not recommended).But no luck so far. 

16608
Airgetlam
2 years ago
T
tsvsjContributor I
posted in Home theater
SONOS Software 69.1-32100 - DHCP Offer ignored

Hi,I hope to find help here, because after hours of troubleshooting I’m completely lost. 😰Since 3 days all of my speakers disconnected from the Wifi. All at the exact same time. Since then, none of the speakers were able to reconnect. While digging into the root cause of the issue, I’ve recognized, that the speakers send DHCP Discover messages and the DHCP server replies with DHCP Offer messages. After the DHCP Offer, there is never a DHCP Request message from the speakers. I’ve dumped the traffic on the DHCP Server and on the access point (Unifi U6-Lite). The packets were seen on both ends. Although I don’t see any RX/TX drops, I can’t confirm that the DHCP Offer ever reached the speaker.The weird thing is, based on the Unifi Controller information, all speakers are assigned to the correct reserved DHCP addresses, but none of the speakers is reachable.I’ve gone through countless troubleshooting hints within the community and Google searches, i.e. which describes pretty much my issue.

93015
buzz
2 years ago
J
Jeff2450Contributor I
posted in Home theater
wired surrounds not working

I have wired surround speakers connected to the Sonos system but no sound is coming through. I’ve tried resetting the Arc and the amp but still nothing. I tried full music and also nothing. The system says surrounds are connected. Any help would be appreciated. 

573
N
2 years ago
B
Beekeeper StewartContributor I
posted in Home theater
Beam Intermittent Sound Issue Solved

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

3222
Ken_Griffiths
2 years ago
B
B-Frank007Contributor I
asked in Home theater
Speakers Repeatedly Disappear from App

Hello AllI recently had a system installed consisting of a Beam (in the bedroom) two Sonos Five’s (one kitchen & one living room) and an Arc w/ Sub and 2 SL Ones in the basement Entertainment room.  Regularly the Arc, Sub and SL Ones will disappear from the app (sometimes all, sometimes only one or two).  Less frequently one of the Fives will disappear and rarely the beam is gone.  The beam and two Fives can often be corrected simply by unplugging them.  Often, however, the issue in the Entertainment room is not corrected by a simple unplugging and I’ll lose patience attempting to fix and go focus on something else.  When I return the speakers show back up in the app.  Can anyone shed light on this issue, Please?

119415
Stanley_4
2 years ago
P
pateldivyang84Contributor II
asked in Home theater
Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

10443
Ken_Griffiths
2 years ago
S
SkeebsContributor I
asked in Home theater
Sound Levels

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

522
S
2 years ago
5
5up3rm4nContributor I
asked in Home theater
Speech clarity on Beam (Speech Enhancement & Night Mode don't make a difference)

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

2391
buzz
2 years ago
S
SusanH91Contributor I
asked in Home theater
volume goes up on sonos after tv turned off then on

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

2434
Airgetlam
2 years ago
S
SylvainRContributor I
asked in Home theater
Sonos setting up

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

11811
J
2 years ago
V
vav925Contributor I
asked in Home theater
setting up smp and arc soundbar

Hi did a search but couldn't find this topic. Very basic question but my app can't connect to either the amp or arc soundbar for setup. The green light is flashing on both. Tried while connected to my regular wifi and also wifi 2.4 GHz. The wifi signal is fine at the location. Eg my TV streams things fine here. Any suggestions or mistakes I'm making?Thanks!   

844
V
2 years ago
B
B80Contributor I
asked in Home theater
Sonos Arc no longer connecting to Samsung Neo QN95A in Soundbars.

Hi all.So I've had the Sonos Arc bar working perfectly with my Samsung 55” QN95A Neo QLED 4K for over a year.Recently the the TV has started connecting to TV speakers and the green light (or any light) no longer illuminates on the arc.It's connected via hdmi and arc port on the samsung connect box. I've tried replacing the hdmi cable from the sonos arc to connect box. Power cycled all devices, hard reset the arc bar. Deleted the sonos app, reconnected it all several times and it simply won't connect. Removed all other devices atrached to the conbect box.On the arc app on my it gives an error about can't connect check if other devices interfering, or something like that - when trying to connect the bar and TV. Hdmi Arc option is greyed out within Samsung sound settings. Tried manual configuration options within TV settings, simply can't connect the 2 devices!Is anyone able to offer further things to try or advice please.Much appreciated.Mark.

7188
Airgetlam
2 years ago
O
olskiContributor I
asked in Home theater
TV audio occasionally cutting out, skipping and popping sounds

Hi! I have an Arc and 2 Ikea speaks as surrounds.The setup works brilliantly aside from this issue of the TV audio cutting out for a split second randomly (but frequently), or skipping or popping. It's almost like packet loss on a HDMI connection!I’ve scoured through the various topics and this seems to rear its head quite a lot but the solution is a bit of a mystery so hoping for some individual help.For context the Arc is connected to a 2017 Samsung TV via HDMI.Thanks!

8026
Airgetlam
2 years ago
J
jay houseAvid Contributor III
asked in Home theater
Sound dropouts on Beam gen 2 using game consoles

Setup islg C1 oled 55beam gen 2apple tvnintendo switchps5sound set to pass through on tvearc turned on The setup works perfectly with live tv, tv built in apps streaming and anything played via the Apple TV. But, 1 second audio dropouts occur whilst using either the Nintendo or the PlayStation. The dropouts occur every minute or so for 1 second.  I’ve tried turning everything off and back on etc and disconnecting all devices except one of the consoles and the beam but the issue remains. Any help greatly appreciated, a bit gutted spending all that money for something I can’t use whilst playing games. 

10734
R
2 years ago
M
markingContributor II
asked in Home theater
Arc runs abnormally hot even at volumes lower than moderate

Arc runs abnormally hot even at volumes lower than moderate

521
Corry P
2 years ago
W
wagneroneTrending Lyricist I
posted in Home theater
At my wits end! Taking any suggestions to get reliable Arc audio

Hello!I’m back after another 6 months of daily struggle using my home theater setup in regards to audio.I posted here and got some suggestions at the time, which I tried to no avail.I’ve been in contact directly with Sonos and Samsung several times to no avail.It doesn’t seem like this is something that should be so incredibly hard to sort out.I fight with this setup daily to get audio to stream through it at all (much less reliably!).The TV interface audio, the “DVD” style menu audio (in places like Apple TV movies section where I’ve purchased movies), all commercials (Hulu commercials, opening “ads” for other shows on Prime and TV+, etc.) always play audio.However, when the actual movie audio stream starts (or restarts, etc.), 5 times out of 10 there is no sound. I have to exit and re-play the stream sometimes up to 10 times to get audio. Sometimes I have to power everything off and back on to get stream audio.This happens even when I’m watching a show on Hulu with audio, the commerc

49716
buzz
2 years ago
E
EdenATXContributor I
asked in Home theater
No sound from Sub connected to Arc

I set up a new Sonos system today and am having problems with getting sound from the Sub.  My system consists of the following:--Two Sonos Ones connected by wifi--Arc connected by wifi--Sub paired with the Arc and connected to the router via ethernetFrom the beginning, I cannot get sound to play out of the sub. I have tried all the usual remedies including resetting the router, powering off all Sonos devices, factory resetting the sub and reinstalling, and switching the Sub connection from wireless to wried.  I checked by sliding the sub bass level back and forth on bass heavy content. None of these steps have helped.This is the second Sonos system I have set up in the last 6 months and I had the same problem with my first system. When I installed a Boost via ethernet to my router, on my other system, that solved the problem. I do not have a Boost on my current system, but could acquire one if that is the solution (although it seems odd to have to have a Boost for the Sub to work).Is i

404513
Ken_Griffiths
2 years ago
S
ScabzContributor I
asked in Home theater
help

Trying to set up the ARC soundbar via WiFi, but when the app is trying to locate it my phone's Bluetooth crashes and won't continue the set up. I've tried resetting everything, same thing happens every time. Any help would be greatly appreciated 👍

683
Ken_Griffiths
2 years ago
I
ihannah02Contributor I
asked in Home theater
Sonos Ray | Samsung One Remote won’t change volume unless I’m standing next to it

I recently purchased the Sonos Ray Soundbar for my family’s Samsung TV. Frustratingly the soundbar won’t recognise the Samsung One remote to change the volume unless I’m standing right next to it (If I’m not within 30cm of the soundbar it won’t change the volume). I’ve followed the sonos guide on setting up the Samsung One remote, I’ve tried setting up the soundbar under a different brand as some other threads mentioned and I’ve changed the batteries on the remote and nothing has fixed this. Is there any solution to this frustrating problem?

11117
P
2 years ago
P
Paddo42Contributor I
asked in Home theater
sub no longer powers up

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

992
P
2 years ago
M
Mark R.Contributor I
asked in Home theater
Samsung QE55QN85B not working with Sonos Beam Gen2

Bought a Samsung QE55QN85B 4 weeks ago and connected to a Sonos Beam Gen2 bought on 6 Aug. Both devices have the latest updates. HDMI cable supplied with Sonos is ok and connected to HDMI eARC. No issues streaming to Sonos from iPhone but sound from TV drops. Have tried every combination of switching off and restarting TV/Sonos, have gone through every set up option on TV. Tv shows output to Sonos Beam. Sonos app shows it thinks it’s connected to the TV and adjusting volume on TV shows same adjustments on Sonos app. However there is no sound from the Beam. Best I’ve achieved is to get sound from You Tube on TV but as soon as I changed to Disney+ sound was jittery and then stopped altogether. Have phoned John Lewis for technical support for the TV, reset the TV and redone the connections. For about 3 minutes had sound from the Beam but then stopped. John Lewis are now exchanging the TV as we are assuming it’s a fault with the TV. However I will post again if the issue is not resolved wh

1652
106rallye
2 years ago
P
pbchadContributor I
asked in Home theater
setting up just 1 sonos SL one with Beam

I saw that I can setup surround with SL One with Beam, but with two speakers...not one.I can tied them together or via the play/pause button, but Id rather have them auto connected.Is it possible to setup both as speakers for my tv?

973
106rallye
2 years ago
W
wnschoen
asked in Home theater
Ray and Sony XBR-48A9S Optical Work Around

Is there any work around or additional product to get the Sony XBR-48A9S Remote (it is NOT an IR remote) to control volume on Sonos Ray?

1162
G
2 years ago
H
Henkew123Contributor I
asked in Home theater
surround speakers deactivating

Hi, I have an issue where the speakers in the back and the sub gets deactivated by them selfs almost every day i my home theater set up. This is always at the first use of the day and never in the middle of playing a sound.Is this normal? I always have to activate them manually in the app. When I get home they are blinking slowly with green.I use the arc, sub gen 3 and 2 of the one sl.

311
Ken_Griffiths
2 years ago
Terms & ConditionsCookie settings