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Home theater

Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,108 Topics
  • 31,118 Replies
J
Jagielak
started this topic

Era 300 wall mount - Advice

Hello everyone. I need advice on the positioning of the era 300 , as they are mounted now they are an eye sore and don't like the angle of t...
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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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6108 Topics
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HaasomeContributor I
asked in Home theater
Ray connection

I just purchased a Sonos Ray and connected it to a Samsung TV. It seems to work fine. The way it is currently configured is so the audio comes out of both the TV and the Ray. Is this ok, or should I not have audio coming out of the TV and just have sound coming out of the Ray?

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2 years ago
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Braden_Dude0311Contributor I
asked in Home theater
vizio vs sonos arch

What are the best settings I should put on my Vizio that’s connected to my Sonos arch? 

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2 years ago
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Mr.AndersenContributor I
asked in Home theater
Never recieved my product

On 04.april I ordered a Sonos Beam gen2 Black. The order was paid in full, wich was confirmed by Sonos support. It has been on storage from several weeks on the online shop and the order is marked as "getting ready for shipment* in mypage and it has been like this for several weeks.  I have called and sent email several times, but I do not get an answer. The sales-department has not picked up the phone for several weeks and I only manage to get through to the support departementet wich do not have expertise in sales. 

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Ken_Griffiths
2 years ago
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ArkiContributor I
asked in Home theater
Trouble setting up surround with 2x Play:5 gen2 (with Wifi extender)

Spoke to Sonos customer service. The staff were friendly, polite, helpful and knowledgeable. The products I’ve used have generally been great, easy to setup, user-friendly and are relatively seamless and produce decent quality sound for the price-point… but I’ve hit a snag on my Sonos journey that I’m hoping will not be the end of an otherwise good relationship. Was hoping to grab the sub gen 3 to compliment the set, but really want to overcome this hurdle first.Problem: can’t add my recently inherited 2x Play:5 gen 2’s to my new Arc as ‘surround’ speakers.So far:1. The play:5’s came factory reset from a friend and I had no problem connecting to them or adding them to my ‘Living room’ (where the Arc is).2. I can link the play:5’s as ‘stereo speakers’ no problem, both in the ‘Living room’ or other rooms.3. When trying to link them to the Arc as ‘surround speakers’ (noting that this has been attempted following a factory reset and relinking as well as after they had been setup as ‘stereo

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ratty
2 years ago
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Laguna8Avid Contributor II
asked in Home theater
Swap soundbar in surround system

I currently have a surround system using a sonos beam generation 1 and 2 sonos one.I have just bought a Sonos beam generation 2 and was thinking about changing my surround system by swapping the Sonos beam Gen 2 with the Gen 1 and using the Gen 1 elsewhere.Is it worth doing or will it be more hassle than it’s worth?

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2 years ago
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BoozzardContributor I
asked in Home theater
Ray wont work with Sky Q

Hi, I am unable to get the volume working on Sky Q, any ideas?I have tried auto setup and selecting the model (Ray not known) Cheers

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Airgetlam
2 years ago
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BombersContributor I
asked in Home theater
pairing my Sonos Arc with my LG 4k TV

Any suggestions as to who I might try - tried 2 Techs thus far - results Zero !! No problem with the Arc & Sub -working perfectly just will not pair with LG tv???

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2 years ago
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pwb1973Contributor I
asked in Home theater
Arc not sending signal to the Sub and Surrounds (One SL's) but everything shows connected in the app

Hi There -I’ve been using the Arc, Sub and One SL’s as surrounds successfully for 2 years without issue and recently I noticed there was no bass coming from the sub and nothing coming from the surrounds even though everything was still connected in the app (Sub+RS+LS).  If I pull the power to reset the Arc and everything seems to wake up and come back, but then it’ll randomly drop out while watching something or be out when I turn on the tv next time.  Everything is all in the same room and the router is near by, but hardwiring the arc would be a bit of a hassle so I wondering if adding the boost may solve the issue.  Thanks!I’m using and Apple TV+ and Sony X900h.  

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K
2 years ago
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rodmfContributor I
asked in Home theater
The Right TV for my Arc

Hello!I need to know the required TV features to maximize our Arc. We bought an Arc in 2020 and hooked it up to our TV, which is a Vizio E65-C3. The Arc sounds amazing when I play music out of it. It’s sounds meh when I play the TV.  My suspicion is that the TV--purchased in 2015--is outdated for the Arc. We are moving and getting a new TV. So I can correct this problem...I think?! I called Sonos tech to find out ask which required features are needed on a new TV. Sorry, that was a total waste of time. This tech person was really just a call agent.  I am hoping that a Sonos tech expert on here can help: As I shop for a new TV, what are the required features I need? In my research I’m seeing conflicting info from customers. Thank You!Rod.   

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2 years ago
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sharar10Contributor I
posted in Home theater
Sub going out of sync

My sub will regularly go out of sync with my arc - especially when skipping through songs on spotify. Sometimes the sub will stop playing for a few seconds and then come back online but out of sync. I have my arc connected to my router via ethernet. I have my WiFi router and SonosNet on different Wi-Fi channels. The arc is maybe 10 feet away from the sub. I’ve never had an issue with my ones either that are 20 feet away. It’s just the sub that seems to be the issue. I submitted a diagnostic report: 475378171.

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EmAyArSe
2 years ago
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yiFaContributor I
asked in Home theater
Am I supposed to be seeing Multichannel PCM 7.1?

Hi guys,I’ve spent a few hours trudging around forums trying to find an answer to this, but coming up short so figured I might ask the community about my specific situation.I recently bought an LG OLED C1 77”, with a Sonos Arc soundbar and a Panasonic UB-820 4k Blu-Ray player. I have the 4k player connected to the tv via HDMI, and then the tv outputting to the soundbar via HDMI eArc. I believe that is the right setup? Please correct me if it’s wrong.Played my first movie last night, sound was coming through just fine, but I noticed in the sonos app on my phone that it was saying Multichannel PCM 7.1 Is it supposed to be saying Dolby Atmos instead? As far as I’m aware, I thought that was the goal. I believe all the equipment supports it. And I was playing a 4k UHD disc that states Dolby Atmos too.Just a tad confused as to what I’m supposed to be seeing. Still new to all this, and don’t want to missing out on anything.Thanks in advance for any assistance.

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Ken_Griffiths
2 years ago
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ClarkKent77Avid Contributor I
asked in Home theater
Sonos Not Showing Up On Apple TV As Default

Not quite sure what’s happening with my Sonos Surround Set (Arc plus two Sonos Ones).  It was working fine. Then, last night, it has stopped working properly. What I mean by that is, on the “Audio Output” screen of Apple TV’s Settings, the Default Audio Output is “Receiver Speakers” - and there’s no other option. I can select “Living Room Cinema” (What my Sonos Set is called) but only on “Temporary Audio Output”. Even then, it doesn’t work properly. My surround sound isn’t coming on. Speakers are fine (they’ll play music, as normal) but I can’t seem to find the issue. Also, when I go into the options for Temporary Audio Output, it has a U2 song at the top! No idea why. Can someone point me in the right direction?  

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C
2 years ago
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Mart the FartAvid Contributor I
asked in Home theater
swap playbar to Arc

Hello Folkscould someone kindly assist me please, I’m confused with the replies from this previously asked question 😥in “ laymans” terms how do I replace my existing soundbar with an Arc?I see replies about “unbonding” the surrounds and the sub, what does this exactly mean?is this remove them from the “room” and if so what happens to the playbar, surely it still exists in the “room”?I understand about adding a product ( the Arc) how do I then re add the surrounds and the sub?sorry to ask such a dumb question but I need it clear in my mind before I start!Thank youMartin

10832
Airgetlam
2 years ago
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LaserjediContributor I
asked in Home theater
Compatibility of One SL and Playbar for surround sound

I had the Playbar and purchased a pair of One SL speakers to set up surround sound in TV room. Are they compatible?  Cannot hook up using Sonos S2 app.  If compatible, how do I hook up for surround sound?What speakers can pair with Playbar for surround sound?

25751
G
2 years ago
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Dharms2010Contributor I
posted in Home theater
Beam & One SL speakers are beeping and muting non stop

Hi,About a week ago my beam and two One SL speakers started to randomly mute on and off while watching TV. Now even when the TV is off I will hear beeping from the beam (it sounds like someone taping on an app key board). We will watch tv for an hour or so with no issue but the muting and beeping will start again.  Has anyone else experienced this issue? 

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Ken_Griffiths
2 years ago
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DanSuggestAUsernameContributor I
asked in Home theater
Frustrating experience with Sonos | Apple TV | Samsung setup

Equipment: Samsung UE55AU9000KXXU (2021)  Apple TV 4K  Sonos Beam (Gen2) + Sub (Gen3)There seems to be a number of topics describing similar issues but no definitive answer. I’m presuming it’s a lack of standards support somewhere but it’s really frustrating and I’d love to know definitively which device is causing the issue.The issue I’m having is I get intermittent audio from my Sonos with my setup. The easiest way I’ve found to recreate the issue is with Netflix although it happens with other streaming apps I use like Prime, Disney +, Plex. I can’t say I’ve ever seen it happen with YouTube or BBC iPlayer.If you just scroll around in Netflix, when you leave it a couple seconds it starts playing the trailer for the selected show. Sometimes I get audio, sometimes not. I can scroll to the next show, get no audio, scroll on, get audio, scroll back and get audio on the show trailer I had none on a few seconds ago. This just repeats, it seems totally random wether you get audio or not.  Th

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G
2 years ago