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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,934 Topics
  • 30,261 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5934 Topics
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HennefHomeContributor I
posted in Home theater
knallgeräusch knistern playbar

Ich habe eine playbar an einem LG TV. Bei manchen Filmen, aus Netflix etc. habe ich bei manchen Szenen ein starkes rauschen und knistern. Das ist so störend, dass wir den Film ausmachen. Das ist nur beim streamen und nur bei manchen Filmen. Was kann man tun?

151
Pools-3015
2 months ago
MrZarniwoop
MrZarniwoopContributor I
asked in Home theater
Sonos Arc spontaneously rebooting?

My Arc (hw version 1.27.1.13-1.2) has been miserable with my LG C2 losing HDMI ARC and switching to TV Speaker, only to get back to HDMI ARC again in a bit. But I don’t think this is an ARC or CEC issue, as lately I realize that with the TV turned off, listening to music with the Sonos App or listening to my turntable via a Sonos Amp has a similar problem! The must stops and there’s no audio.Watching carefully, I can now see in both cases the Sonos app does not connect with the Arc, and the white light on the front of the Arc is blinking white. Is it rebooting? What could be causing it to reboot?

11210
MrZarniwoop
2 months ago
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JimHaperContributor I
asked in Home theater
Sibilance

How do I control sibilance more?  The EQ doesn’t take care of it.  I need a de esser installed.  Is there a software update for this?

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J
2 months ago
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CiullaContributor I
asked in Home theater
sonos bar

My Sonos bar has a doorbell sound can not shut off

353
Jamie A
2 months ago
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Nick722851Contributor I
asked in Home theater
Beam 2 not able to be reset

I came back from a weekend away to a white flashing light on top of the soundbar, after unplugging it and turning it back on it still not working I decided to try a factory reset, but nothing changes when I hold the infinity button down.Is there another way to fix this apart from deciding that I now have a very expensive paperweight?

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Jamie A
2 months ago
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LjPharmContributor II
asked in Home theater
max volume on the Arc

Hi, can the SONOS Arc withstand any sound volume ? Can those explosive sounds blast or damage the speaker ? How about the other SONOS speakers like the sub and the surround ERAS? If the speakers were blasted , what would be the signs ?Please advise 

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L
2 months ago
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paulaurynAvid Contributor I
asked in Home theater
5.1 not playing on rear speakers

Watching a new movie on Netflix and the app says 5.1. Arc, Sub gen 3 with Era 100’s on the rear surround setup. No sound from the Era 100’s despite App showing 5.1.  Checked TV and it’s set to Dolby audio.  Any suggestions?

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Corry P
2 months ago
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earsonContributor I
asked in Home theater
TruePlay for TV only

So I have home theater set up in an open floor plan, meaning Beam gen 2 with the TV, sofa closer to the TV (not middle of the room), and era 100s far behind in the kitchen.  Surround settings work great for TV and Music:  I can bump up TV level to reach the sofa, and more even level with Music as I’m more mobile and/or in the kitchen which leaves the sound more immersive everywhere with a sweet spot closer to mid room (and Music playback set to Full).  The problem is TruePlay sounds great for TV (rightly so as it is tuned for when I’m on the couch), but not for Music: most notable there’s a delay between the TV and surrounds, makes the music sound live instead of crisp.  This is explainable since it’s optimized again for one is sitting where tuned.  But it leaves me toggling TruePlay on and off depending if I’m watching TV on the sofa vs listening to Music (especially not on the sofa).  So, my question is there are way around this?  Otherwise, my ask is it would be really useful to hav

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E
2 months ago
R
RWilksyContributor I
asked in Home theater
Sonos 1 surround speaker crackle

I have an Playbar and 2 x Sonos One’s set up for surround sound. The left speaker has started crackling when watching the TV. I can’t highlight when this happens as it is intermittent and sporadic and very annoying😡Any ideas about what’s going on?

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R
2 months ago
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AcastoContributor I
asked in Home theater
sonos beam cutting out

Why does my beam keep cutting out while watching the tv?

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Corry P
2 months ago
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MyoungbeContributor I
asked in Home theater
connecting Eras to my beam

I have a beam. And I just bought Eras 100 ( 2 of them) when I turn in my tv, I would love for my sound to play from all 3 speakers( beam and both Eras) I can’t figure out how to get the Eras to play as well. 

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Ken_Griffiths
2 months ago
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Chachone1Contributor I
asked in Home theater
surround sound

How do I connect my arc in my play five to be part of the surround sound

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Pools-3015
2 months ago
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LizardpudlianContributor I
asked in Home theater
Sonos Arc status light not showing when increasing volume on Sky Q remote

For several weeks now the status light on my arc does not show whenever I increase or decrease the volume on my sky q box via my sky q remote. It’s really annoying as it doesn’t seem like the volume is increasing (as it goes up in increments of 2) so I want the visual there that it is actually going up. It also doesn’t show when I go up to the arc itself and physically press the touch buttons on top and I’ve no idea why? I see the volume physically increase when on the app when I press increase. I’ve reset the remote and tried to pair again but no joy. I’ve also turned the status light function off/on via the app. It seems to be a bigger issue than that though, as it doesn’t show when I physically press the top of the arc like I’ve said. My TV is an LG 77 inch G2 if that is relevant. For reference, I have a Sonos Ray in the bedroom and that still works correctly, showing the status light when I increase/decrease on my sky q mini box.  Any idea what it could be?  Thanks in advance! 

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L
2 months ago
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ErnestonetContributor II
asked in Home theater
Sonos app issues with equalizations

Hello my sonos app dont save any equalization value that i put after i put like more bass or more treeble goes to cero all the time. I have a beam 2 and sub mini

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Ken_Griffiths
2 months ago
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Col90Contributor I
posted in Home theater
Sonos Amp

Hi I would like to connect my sky a box to Sonos amp 125 does anyone know how

272
sigh
2 months ago
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Bac2Day1Contributor I
asked in Home theater
Expand Sonos S2 group to dummy speakers

My living room sports an Arc, Sub G3, and two Ones as rear channels. Everything works great. I also have two non-Sonos ceiling speakers on the patio next to the room, which I would love to connect into the Sonos group and play the tv sound.  I already have a Bluetooth amp on those speakers but can’t figure out what I need to get it in the loop. Would also like to continue using speakers as bluetooth occasionally. I’d prefer not to spend another $700 to get the newer Sonos amp, if I can help it. Any idea? Thanks for any insight!

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melvimbe
2 months ago
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nikkoponsContributor I
posted in Home theater
Where to put the speakers? (very large room)

Hello.I want to complete my arc with two era 100 (in the future I will change them for era 300 if my budget allows it).The problem is that I don't know the ideal location.Is it better to have them stuck behind the sofa (option B) or 5.5 meters away (option A?I know it's a long distance, but I can't put them closer due to plug issues.  

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R
2 months ago
Rebelfish
RebelfishContributor I
asked in Home theater
Sonos Ray no longer taking optical audio input

Today all of a sudden, my Ray no longer takes Optical input. It worked fine yesterday, but now it won’t respond to optical audio in.  At the same time, I became unable to browse or play Amazon music, though iHeartRadio still plays fine. I don’t know if these are connected in any way.  I’ve tried unplugging and plugging the Ray back in, and removing the Amazon music service & re-adding it, but neither help at all. 

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Schlumpf
2 months ago
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witty-muffin-247Contributor I
asked in Home theater
ARC and Ray Soundbars restart almost every hour between X:07-X-:13

Does anyone else seem to be having issues with their soundbars restarting hourly?I have two soundbars (ARC & Ray) each with subs & surrounds, in separate rooms, both hardwired to my home’s 2.5gbe network. This problem just started the last week or so where Almost Every Hour, the soundbars restart (in close sync) between the 7th and 13th minute of every hour. This stops and disconnects them from whatever groups or sound source connected to them. Including audio directly from spdif or eARC. I thought it was intermittent until i started tracking them locally with an uptime service. What I think may Potentially be HappeningAn hourly process is failing, and causing the two devices to crash. The devices are receiving some data that triggers restart or crashes every hour. From Local Sonos Devices From Local Network Devices From External (WAN) sources

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W
2 months ago
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MiamiGringoContributor I
asked in Home theater
Grouping ARC, Mini and Move in my living room.

When turning on my TV, how do I get it to automatically turn on the bar (ARC), AND the Sonos Move I also have in my Living Room?  The ARC (and Mini) always comes on, but I have to use the app on my phone to get the Move to joined in.  And then the Audio levels from each doesn't automatch, meaning I can’t use my remote to raise the volume for all at once.  It turns up/down the Arc/Mini, but I gave to go back to the App on my phone for the Move.  Isn’t there a way to group all of them together and have the all turn on and sync up when I turn on my TV?

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AjTrek1
2 months ago
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steelersmbContributor I
posted in Home theater
Controlling Sonos Arc with Firestick Remote

I just hooked up my Sonos system and I can’t get my FireTV remote to control the volume of the Arc soundbar. I tried setting it up within the FireTV settings but that doesn’t work and I also tried through the Sonos App but it doesn’t recognize any of the buttons that I press on the FireTV remote. I have the soundbar connected to the optical out into the soundbar.Any ideas?

15911
MoPac
2 months ago
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ReggitAvid Contributor I
asked in Home theater
problem adding surrounds

The surrounds have recently dropped off my ‘upstairs’ system and I keep getting ‘there was a problem adding….’this is my set up.Downstairs: playbar (wired to router), sub v2 and 2x play 1’s - working fine.Upstairs: Arc, Sub v3, One SL and a One v1.   The surrounds had a sulk and dropped off when I changed our Wi-Fi network and won’t re-connect.    They are functioning correctly as individual speakers and will stereo pair but won’t reconnect as rear surrounds.all the firmware is up to date including a roam and move.  I’ve restarted all the speakers on this system and am now at a loss.When I try and add, I get the chime from one of the rears, but then it fails.any suggestions welcome.

1997
R
2 months ago
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shellbhawaiiContributor II
asked in Home theater
Speaker output goes to SPDIF instead of HDMI

Sometimes, when we select TV as our source, it gives us sound from our Sonos Beam, but not our additional living room speakers. When we try to add those speakers and hit Apply, we lose all sound, and “SPDIF: shows under the TV audio label instead of HDMI. Why does this setting get turned on and how do we avoid it?

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J
2 months ago
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ILauderAvid Contributor II
posted in Home theater
Arc dropping out of grouped devices and dropping input from Xbox constantly

I’ve had an Arc w/ 2 speakers + sub, plus 6 Amps (all S2) for years has been working fine, the bugs started recently about when the new app problems started.  I just tried the new Aug 28 app release - and yes rebooted all the devices/iphone/router and problems still occuring to the point the Arc is mostly unusable (usable but requires constant fiddling with the app to reconnect the Arc while either playing music through Spotify or watching anything on the connected Xbox).Problem #1 - Arc constantly drops out when grouped with other amps (not using the Sonos App Groups, but checking them off in the app as added together and the grouping showing up in Spotify)I have 6 Sonos Amps (S2) and an Arc (with L/R speakers and a Sub).  Each amp drives speakers in different rooms.  The Arc doesn’t run off an amp and is in the living room and is also connected to the Xbox.I always play music through the house using Spotify and I connect all the Amps together with the Arc so in Spotify it shows as a

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K
2 months ago
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Giovanni96ooContributor I
asked in Home theater
sonos era 100 not connecting

Ho, I have a problem with my sonos era 100. I have a tv surround sistem which consists in beam, sub mini e and two era 100 for back left and right channels, the problematic channel is left back. A bunch of days ago I unplugged all tue devices because of a strange and loud sound coming out from the sub, then tue day after I plugged them in, everything works fine and connected evenly, except for the era 100 left back channel: it continues to blink white, without connecting successfully to the sistem. I tried to do a factory reset as explained in the manual, but it doesn’t work, it continues to blink white. What can I do?

634
DomB
2 months ago
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