Home theater

I need instructions on how to delete/remove two Era300s that are currently set up as separate rooms and add them as surrounds for my existing Arc. If there is online documentation, I may have just missed it somehow.  Thank you   

I have what I believe is a connection problem. When originally set up I was able to play audio from my TV through Sonos. It now won’t. The connection was RCA from audio out on the TV to a converter that transferred RCA to Cat 5 that ran @ 20’ down to basement located SONOS Connect:AMP. Before the Connect:AMP, the Cat 5 was converted back to RCA to make the Connect:AMP connection. All was well until I replaced the TV with a Samsung QN85 that didn’t provide for an RCA connection for Audio out. I ran an optical cable from the TV to an optical/ RCA converter to then connect with the existing Cat 5. Ran fine for 6 months then stopped. It’s either a connection issue or I’ve changed some setting on the TV by mistake. Any thoughts? Thanks Moderator edit: changed Amp to Connect:AMP  for clarity/accuracy x2.

I just installed my Arc + Sonos Era 300 and my Arc sound bar only makes gunshot sound

Can anyone explain how Sonos mathematics work?I have an item in my cart to checkout and they are applying a 15% discount that just doesn’t add upproduct price $2798 with a 15%discount however discount is only showing as $375 i/o $419.70🤪🤪

My Sonos Beam 1 and Samsung TV (Link to Samsung TV) sound great when they work properly.  However, I have had ongoing problems with the sound breaking up (almost like a long-distance call with a bad connection) when you hear intermittent words.It isn’t all the time but I don’t know what to do.  I have spoken to tech support and they weren’t overly helpful.  I installed the App on my phone and can confirm that the issue does not occur if I play Sonos Radio.It is to the point where I would consider buying something new (like Sonos 2) or a different brand if I could be assured that the problem will go away.Any suggestions on how to isolate problem or fix?

 Hi this is my current setup with 75inch + Sonos Arc. My question is whether this setup is fine or would this make the sound quality lower ? As you can see I have a fire place and can't go any lower and making the TV go higher means it's too high. So would this cause any sound quality issues?  Also the upward firing speakers are definitely open and is not blocked - so is it still a problem ? 

So after 10 years I decided to sell off all my Sonos. I had enough with the nonsense.Here are the reasons:STP issues with my Unifi networks resulting in frequency cut outs and broadcast storm (SONOS ARC, SONOS BEAM) Notification connection led on any speaker that cannot understand that blinking at 2AM is pointless (Any speakers) Lack of support for advance DTS (SONOS ARC, SONOS BEAM) Tiny power button (SONOS ROAM) Many steps necessary to turn off device (SONOS ROAM) Charging a battery operated speaker can not be done when speaker is off (SONOS ROAM) Wireless charging using tiny coils that corrode and break (SONOS MOVE) Lack of native support for things like Airplay 2 (Any speakers)But more importantly I think the company and engineers are completely are lost and struggle to design a great ecosystem that just works.  Ciao.

Hi,I have an Arc, 2xEra100 and Sub in a surround setup and hope someone with experience can help. When using these as TV output all is great. However, when with Surround Audio > Music Playback > Full set, when music is being played (eg. Spotify, airplay), there is a slight delay to the Era100 output such that it sounds like a slight echo. Noticeable especially with spoken word. Is this normal? Bearing in mind that these aren’t a group of speakers (I.e you might expect and accept a tiny delay between rooms) but are actually connected and appear as one single “Product” in the Sonos app.

Last night all of the sudden my Sonos Beam stopped working with my Samsung TV. I tried everything from resetting both the TV and Sonos device to trying different cables. Turns out I needed to turn off Dolby Digital Plus in the TV audio settings. Unfortunately, the Beam (Gen 1) does not support this audio format. Hope this helps others 😀

My Beam 1 has a hair line cracking forming that goes all the way along the top edge, almost all the way around the whole speaker. It is kept out of direct light, and is minimally handled (only for cleaning) and has never been dropped or hit. Is anyone else experiencing cracking in their products?

i have been using my beam for a few years. although i can still play music and i can see it is added to my tv, i can no longer hear the tv on it.i rebooted the system but had no effect changed the hdmi cable , no effect when going into the setting of my tv samsun frame i can see the anynet+ is on. i turn it off and back on and for a few seconds i can hear the sound then it stopped again.the Tv sound works fine without the beam.any advice?

Last couple of days, during movie watching I’ve noticed that sound suddenly stops from the One SL right surround. After noticing this the sound comes and goes throughout the movie. I opened the app and there was a notification that One SL Right and Sub were not connected. It said to turn them off and on again. I did and the app said that they were connected now. Continued watching and it seemed fine for a while but then they were both disconnected again and audio dropouts started. Next thing was resetting the router. Again it seemed ok for a while but then the dropouts started. What are the next steps to fix this?Arc is connected to ethernet but the other 3 other speakers are not. The channel set in Sonos Network is channel 1 for communication between the speakers and there’s also the option for 6 and 11. Again changing between the 3 channels doesn’t seem to make a difference.

How can I configure my Sonos PLAYBAR to be controlled using my TV remote control (Sony Bravia)?I don’t have any other Sonos products, nor do I want to have to use a different device (i.e., Sonos app on my phone) to change the volume of my TV. My Sonos PLAYBAR is not currently connected to my Wifi network. Does it need to be in order to use my TV remote to control the volume. Thanks for any help.     

I have a sonos arc and amp connected to two speakers and an elura sub. I can run music over the amp and it works fine, but if I try to run the amp as surround speakers the sub stops working. The documentation states that this is what happens when you do this but gives no explanation for why or how to fix it. How do I run the sub in surround mode?

Hi, I have been using my Beam with a Samsung TV for over 2 years with no issues but iit has just started losing connection with the Beam when the TV is turned on after being on Standby. I have tried every solution offered on forums etc with no result.There is a work round by unplugging the TV and then it works OK. Obviously this isn't ideal and wonder if anyone else has a similar issue and found a solution.  

Hi you Good People out there….Well,i got some questions to ask so i can get a better understanding of this. Anyway,here it goes:I have basicly tree rooms with Sonos-items. My livingroom down stairs,a livingroom upstairs and my bedroom.All these rooms got a Panasonic 10yo+ plastma-tv each. And with their 2022 Apple TV 4k( 3xPansonic tv&3xApple TV in total)Livingroom upstairs got the Cinema-setup with the Beam G2, ERA 100 and 2xSub G3….and a Arcana HDfury(the only one i got)Bedroom got ERA 100’s in stereo,and the livingroom downstairs got two pairs of Ikea BS speaker.Everything have been working ok. And i got the same issues as others when it comes to how to use the side-menu on Apple TV to dissble TV speakers,and hook off for either ERA or BS. Well you follow me so far right?Ok,the Ikea BS’es i have one pair under my tv(places where a future Ray/Beam/Ark would be located) and the other Ikea BS i bought the org stands and did a foot

Hi,ok, I had a stroke 3 years ago so I hope i can put the info together! And the actual work required. Installed the Beam G2 in April 2020 and it has been perfect. Then yesterday, sound just stopped when playing from platforms such as Amazon Prime, Disney+ and local TV. The speaker does work though. I can play music from Spotify which I use via my phone.Gone into app. Unplugged Sonos, re-started, held down infinity button, re set up app. It made that humming noise to confirm it was good to go. It says the system is set up correctly, big tick on the Sonos logo when looking at all available apps on the TV. What am I missing? Besides a chunk of brain. HaThanksAnthony

I just bought the Amp, the sub and 2 Era 100.  All is working except the Era 100 for surround. I have tried everything and cannot get it to work. The crazy part is that I had bought the Arc over the weekend with the AMP as surround and that worked great except that the Quality of sound from the Arc was poor compared to the existing non-SONOS wall speakers. Anyways, long story short, I returned the Arc, and then used the AMP as my front speakers with my existing wall speakers, and then added the sub plus the Era 100 for surround (rear).  Surround will not work with the Era 100 in this configuration.  Not sure what else to try.  Any ideas before I choose to run back to the store and replace my whole set up with a trusted reliable brand like BOSE?

Bonjour j’aimerai savoir si quelqu’un aurait les vidéo de démonstrations que sonos présente en magasin. merci beaucoup  Moderator edit:Google Translate-Hello I would like to know if anyone has the demonstration videos that sonos presents in store.Thanks a lot

sound from Sonos Arc is ok when playing netflix or hbo max, but NOT when playing sound from the TV, any idea why?, everything is connected properly to the TV as netflix and hbo max work ok

Hello,My subwoofer keeps expiring unexpectedly.As in, it briefly turns off before turning back on. When I stop and restart it, it always starts. It seems to happen more frequently when I play it at medium to low volumes.What are your thoughts?  Moderator edit: Corrected autocorrected “subscription” to “subwoofer”. 

I registered my sub gen 2 in Feb 2019 and all was well until the sub showed no power. After a call to the sonos support team and an investigation it was a proven fault in the unit all I was offered was a 30% discount voucher on future sonos products. Considering the premium price point of Sonos products, I had hoped for a longer lifespan and greater reliability. 1300 AUD albeit with a 30% discount for a sub that lasts 4 years (in my experience) doesn’t make any sense for me.

I got delivery of my beam 2 on the 6th and have the 5.1 setup with sub and one SLs which is great.Ive had an issue twice now with my beam going full volume sounding like a machine guns going off in my livingroom which is unbearable, especially for my dog 😅 and I’ve unplugged it straight away. Once plugged back in it’s fine.The first time was when connecting the beam to my TV but the hdmi had not yet been plugged into the unit, so power on only, 2nd time was when I had paused the tv for a few minutes.I will submit a diagnostic to Sonos next week when I can contact support but thought in the meantime I’d check if this is something anyone else has had issues with as I can’t find anything online?Thanks in advance 🎵

Hi everyone,Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume limit which I set to 40%. I jumped up from the couch and instantly pulled the plug. Music kept playing in the adjacent dining room on a pair of One/One SL for a bit before it stopped.I tried to find the problem online and only found this video. This is exactly what I experienced with my Beam as well. However, this video does not give a good idea of how loud this really was.Since I couldn't find a solution online, I called the support hotline. The lady on the phone told me, that such a problem has not come up yet. She asked me to replug the Beam and let some music play. Af

Hello, I’m looking to hook up roku ultra to Epson Home Cinema 1080P Projector to sonos amp but unable to get sound out of speakers.  Currently I have HDMI 1 on projector to roku ultra and HDMI 2 going to sonos amp.  I look on sonos S2 app for configuration but unable to find the connection.  Any help would great. Thank you!