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Howdy,


I was wondering if anyone knows how to get the grill replaced on Sonos Arc?
In short - i had decorators install a media wall, they mounted the Arc and didn’t cover it properly and as a result there are some faint smudges of paint which i want to either remove or just replace the grill.

I did cheekily ask customer service for an exchange as the Arc is less than 30 days old, obviously they wouldn’t due to the nature of the damage (which i fully understand - the person will not replace the Arc either so technically I am liable, which i get - this is not about who is liable etc).

I also asked cust service if i can send the ARC back and pay for a replacement grill, and was told that Sonos do not offer replacements (which i find insane for an org that manufactures speakers), and suggested i take it to a 3rd party supplier and in-turn void my warranty (which i wasn’t happy about - why would Sonos even suggest i do this? Weird).

 

So - in summary - does anyone have any suggestions of how to remove smudges/paint and the technique involved?

Does anyone know if it is possible to just pay for a replacement grill and where?

 

Thank you in advance :-)

 

SONOS does not repair units or make parts available.

I suggest that you have the decorator deal with this, or find a defective secondhand unit with a grill in good condition.

Have the decorator buy you a new one. Give them the old one to sell or you sell it and give them what you get for it. 

If you can’t get the decorator to make it right I’d consider a SoundSkin, cloth cover, that would conceal the damage.

I’d get the decorator to pay for that too.

Many color options: https://www.amazon.com/Soundskins-Sonos-Speaker-Cover-Accessories/dp/B09Q6HZDNT/ref=sr_1_3

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