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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,276 Topics
  • 32,201 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6276 Topics
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Chris251188Contributor I
asked in Home theater
Faulty Playbase

My playbase suddenly stopped working after 5 years. I had it connected to my wifi, and via optical to the TV. I can find it with my phone, but unable to connect. I have tried to reset it to factory settings, but still have the same issue. Image below shows a message «check nettwork connection».  

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1 year ago
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User547377Contributor I
asked in Home theater
Golf Channel Announcers Not Audible

This is a recent issue.  We have a Playbar connected to an older Sony XBR-65850C via optical out.  We also have a Sub and two Play1s configured for surround sound. When watching tournaments on the Golf Channel, we cannot hear the announcers.  We can hear background noise - fans, players talking, etc. - through the Playbar.  I feel like this used to come through the Play1s. Commercial audio is fine. Tournament audio on network channels like CBS and NBC are fine.  If we cast from mobile app or laptop to the Sony, the audio is fine.Ideas?

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Airgetlam
1 year ago
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Akhilesh.kContributor I
asked in Home theater
Not Connecting over Ruckus Access Point

Equipment available at Client Site - JIO Router, DLink Switch and Ruckus Access Point.  error shows check your internet connecting and try again but other system works fine.Client doesn’t have additional ethernet wiring so can’t connect Sonos ARC to ethernet.  Need help If i get set setting inbetween JIO Router, D Link switch and Ruckus (R350) access Point.  urgent support Required. 

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Airgetlam
1 year ago
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Bmcoll9Contributor I
asked in Home theater
Beam Static Sound

My Sonos Beam, Gen 2, sounds crackled and static when playing TV and when using music streaming apps.  What’s the problem?

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Airgetlam
1 year ago
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SkovContributor I
asked in Home theater
connection arc and sub and loudspeaker

Helloi have an arc, sup and 2 one sl in my TV room. But I can not get them all to connect together? I want to use the 2 sl for back speakers.  when I connect the sub to sl then it disconnects to the arc. When I connect the arc to the sub the sl disconnect from the sub.hope to get some help 😊  

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1 year ago
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chalenContributor I
asked in Home theater
Using only Beam but Sonos app still says DD5.1

Hi!I have a Beam (1st generation) connected to my Samsung tv using ARC. The Sonos app says that it is outputting Dolby Digital 5.1 but I’m not sure if this is the correct format. Since I am only using the Beam and have not connected any surround speakers, shouldn’t this be in some other stereo format?  I just want to get the best sound from my speaker :)Thanks!Chris

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1 year ago
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Mb1985Contributor I
asked in Home theater
speaker/theatre layout in open plan basement

Hi all, we have a decent sized basement that is going to be pretty open plan. It’s pretty much an L Shape, and the plan is for one side of the L to be a home gym/workout area, the other side a TV/sofas area, and in the “corner” of the L is a bar. You’d be able to stand at the bar and look straight ahead at the TV, or look to your right and  see the gym area.for the TV set up i would plan on soundbar, sub and surrounds. Initial thought is that surrounds would be positioned focused on the sofa. However if we ever hosted a party (think super bowl or otherwise) or whatever we would expect people to be sitting at the bar or perched behind the sofas. Even home alone id probably like to be able to sit at the bar and have the tv on. So i am also not sure what to do about speaker placement. Would adding an extra “zone” for the bar (and then grouping with the TV) do the job in bringing the tv sound to the bar area? Or will this distort, cause echo, etc? Putting the surrounds back by the bar woul

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Stanley_4
1 year ago
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srosenthal33Contributor I
asked in Home theater
Sonos Beam without earc

I have an older Samsung TV without an optical port or HDMI earc or arc.  I have a brand new apple TV 4k,  What is the best way to hook this up to get the best sound?  Do I hook up Apple TV to HDMI on TV and then run a HDMI from TV to Apple TV?  Neither of my HDMI ports are arc

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jgatie
1 year ago
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KopiContributor I
asked in Home theater
Sub gen3

I have Sonos Playbase from 2017. Can I add Sub gen3 to it? Are they compatible to each other? 

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Ken_Griffiths
1 year ago
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Juan VegaRoReeceContributor I
asked in Home theater
Sub Placement

I placed the gun 3 sub behind my couch but there is only about a foot between the couch and the wall.  is there enough space for the sub to function properly?

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Airgetlam
1 year ago
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Mark2959Trending Lyricist I
asked in Home theater
SonosArc sync/compatabilty with Sony Bravia Oled

My Sonos Arc keeps losing connectivity/sync with my Sony Bravia Oled tv, it is connected with the eArc hdmi. I have to keep unplugging power and hdmi and then reconnecting power and hdmi to get the Sony to play sound through the audio system. Otherwise the Sony message says audio system is unavailable and switches back to tv speakers, sometimes the Sony shows the audio system to be connected but I get no sound, sometimes the Sony shows the audio system to be connected and I get sound but cannot control volume with the remote, I basically have to reset the Sonos Arc by unplugging it before every use to get everything to sync. I want the audio system to connect automatically every time without having to reset the Sonos Arc force for every use. I have a friend with the same systems and he has the same issues. Any ideas on how to correct this problem?

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1 year ago
RaultTN
RaultTNProminent Collaborator I
asked in Home theater
Alexa reminder lowers max volume on Sonos Beam

Hi all. So I was finally able to isolate the issue and recreate. Currently have a Sonos beam connected via arc to my LG TV. Everything works and sounds great……until I set a reminder on my echo show which announces on several other echo devices AND my Sonos Beam through my tv. What happens is, once the reminder is communicated through my Beam, the volume on my Sonos Beam is altered (significantly lowered) and my 100% volume is not very loud at all. Normally I can’t hardly stand next to it at 100% volume but after this reminder I can crank it to 100% no problem. sIm struggling to figure out if this is a Sonos, Alexa, or TV issue?  Only when I unplug the tv, beam, and fire stick will the audio revert back? Any ideas? ThanksRick 

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1 year ago
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joey13Contributor I
posted in Home theater
Sonos Arc Mounting Advice

Good Evening, I recently purchased a Sonos Arc Surround Set from you guys and I am looking for some installation advice in order to get the best possible experience for my configuration.  I will be pairing the Surround Set with an LG OLED 65" C1 (1449 W x 830 H x 47 D). I plan to wall mount the TV above my wall unit. I understand that it is recommended to have 4-5 inches (10-12.5 cm) between the Arc and the bottom of the TV. The height of my TV unit is 50 cm from the floor.  Viewing Distance: 270cm (2.7M)Eye Level: 106-107 cm (Industry standard 42").Ceiling: standard 2.4m By my calculations, for optimal viewing, the bottom edge of the TV should be 66.21cm from the floor if the tilt angle is 0 (so a fixed position mount).  If I were to mount the TV here, I would not have sufficient room between the top of my TV unit (50cm) and the TV to leave the required 4" that Sonos recommend.  It is recommended that speakers should be mounted at ear level or just below which again raises the TV even

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1 year ago
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G7JogaContributor III
asked in Home theater
Arc not showing atmos

I have a Sony XBR-75X750E that was hooked up to a Marantz Receiver and pre amp with high quality  hdmi (9.1. System). I now downgraded essentially to the arc sub and rears setup  but don’t have any Atmos sound or it doesn’t show in the app when before I was doing so with the bigger setup. Anyone know know why? I have the inputs to enhanced, arc is in “arc” etc

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1 year ago
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EronelContributor I
asked in Home theater
sub

I've just added a sub 3 to my arc and rear speakers . Do I use the sub to adjust the base or the EQ or both 

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Airgetlam
1 year ago
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BcdoneslContributor I
posted in Home theater
Terrible setup experience and purchase

My experience with the first sonos I bought.  Paid top dollar for the entire home theatre setup, including Arc Sub and two One SL. Unfortunately it is one of the worst audio system I have owned. It has an insane setup process. Sonos should mention in BOLD on their box packaging that this needs innumerable wifi connections to connect and NOT TO PLACE ROUTER OR AS A MATTER OF FACT ANY ELECTRONIC ITEM NEAR THERE PRODUCTS. Are you kidding, in this day and age you are suggesting not to have any electronic items in house near the system. Have you guys lost it. Seriously will recommend you to make a bluetooth connectivity system, these wifi system are not compatible with most routers. Had they mentioned this I would have never bought any of there products. With great difficulty connected there arc and sub.But none of there one sl can be paired with the arc. Returning this hopeless system back. Also the quality of music is only good with their sonos radio and with other sources it mediocre.My

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Corry P
1 year ago
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sonos_remersonTrending Lyricist I
asked in Home theater
Sonos Amp: No 5.1 only Stereo 2.0

Hello,I need some help please to troubleshoot why I am only getting “Stereo 2.0” sound on my Sonos Amp, please.Physically I have an old Panasonic TX-P50S30B plasma connected to the Sonos Amp over HDMI (via ARC). Connected to the Amp are two floorstanding speakers. Source material is fed in via Plex using a Google Chromecast Gen 3 again via HDMI into the Panasonic TV. This works well but I only get “Stereo 2.0” sound reported in the Sonos app, even when I try to play AC3 5.1 material from Plex.So obviously _something_ in my supply chain is down mixing to stereo but I am not sure what.I’ve tried connecting older Sonos Play 1’s as surrounds to the Amp. These work but again “Stereo 2.0” only despite the actual 4.0 configuration. The Chromecast and my TV are set to “Auto” for audio. My TV definitely passes 5.1 audio via optical as I have used that before with an older amp, prior to the Sonos Amp. Thinking that perhaps my TV is only passing stereo via HDMI, I connected a Sonos Optical adapto

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1 year ago
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ShadowUSMCContributor I
posted in Home theater
Sound for a 1x2 TV wall

I have a 1x2 TV wall setup to extend the picture across the two screen.  What is the best way to connect the Sono Beam Gen 2 to this?  I also have a sub and 2 x One SL to provide surround sound.Thanks

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1 year ago
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AsgerJContributor I
posted in Home theater
LG OLED55B7V+Beam with surround+Nintendo Switch = No surround

Hi.  I have a LG B7 OLED with a Beam gen 1 and two Sonos Ones for surround. It works great with my other consoles, but not the Switch. I have looked up different solutions on these forums, but the suggested settings doesn’t apply to my TV, I think. I’m not sure. Most of the answers corresponds to a LG C3.If someone has any experience with this kind of setup, I would really appreciate the help. It’s got eArc and such.  Thank you! 

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1 year ago
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JCLundContributor I
asked in Home theater
Sonos Arc volume

Hi out there!I have a Sonos Arc that has worked wonderfully for more than a year now. But tonight, when I watched the TV, suddenly the damn thing lowered the volume to zero without me having done anything at all! When trying to raise the volume again, the Arc fell down to zero again. It turned out to be a battle between me and the Arc! I raised volume and the Arc lowered it.Anyone who has ever encountered this phenomena?

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1 year ago
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Clem_andContributor I
posted in Home theater
Sonos + projector wireless

Hello,I would like to equip my home theater with sonos system, but I wonder if it is possible in my configuration.I have a sofa that is in front of a bay window, so I do not want to have a television in front of this window. That's why I opted for a projector with a retractable screen on the ceiling. The projector is above the sofa. I would like to have a soundbar that I move in front of the window (under the screen) when I want to watch a movie and 2 Sonos ones on the sides, as well as a subwoofer. However, it would not be practical to have to pull a very long HDMI cable from the projector to the soundbar.Is there a way to make this entire system work over wifi with the projector sound?Is there a simpler way than having to place the soundbar under the screen each time it is used?The projector is an EH-TW7000, I already have a Sonos play:1. Cheers :-)

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melvimbe
1 year ago
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jburnardContributor I
asked in Home theater
New Sub (Gen3) causing low end feedback.

Hello Everyone,I recently hooked up my Sub Gen 3 to my Arc/One SL system.  It sounds good but every so often it sounds like there is low end feedback.  It’s a low frequency sound that just sort of takes off on it’s own.  When it happens I change the source and it goes away but when I go back to watching a movie it happens again.  I have tried lowering the sub volume and that helps but doesn’t fix it.Any thoughts at all?Thanks for reading!

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J
1 year ago
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MarcoOfThePoloContributor I
asked in Home theater
Tv mutes sonos beam since adding a Nintendo switch

Hi.  Hoping someone has come across the same problem and fixed it. Current set up is a sonos beam and two ones as rears. TV is an LG OLED 65 C1 and it’s all connected through eArc. Have an Xbox series X connected and recently added a Nintendo Switch to the set up which has caused some issues. At first thought it was an issue with the switch to the tv to the sinks but have noticed the issues is now coming up on the Xbox as well. Basically no sound and any attempt at turning it up comes up a symbol on the screen like it’s been muted. If I turn the tv off, restart the sonos and the stars align then it will start working for both consoles but it’s not full proof.  Anyone got any ideas how to fix?  Moderator Edit: Added “Nintendo” for clarity

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1 year ago
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BhamContributor I
asked in Home theater
Arc SL

Over the last year the Arc sometimes loses sound.  If I unplug the HDMI, sounds comes on the tv.  I have to unplug and reset the Arc to get it to working again.  Now this is happening atleast twice a week.  Anyone having this issue and a resolution?

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1 year ago
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NataliecoatesContributor I
asked in Home theater
home theatre set up with samsung tv

We have our tv Woking with our ray sound bar but no sound via our speakers and sub.

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Ken_Griffiths
1 year ago
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