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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,839 Topics
  • 29,833 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5839 Topics
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mrsgustafssonContributor I
posted in Home theater
Apple Music app on Apple TV 4K with Sonos Arc/2 One/Sub setup

I discovered that the sound is way better this way than when playing music through Sonos or Apple Music app on my iPhone. But I’m having an issue. After a while  some albums stop playing through Sonos Ones and play through Arc/Sub only. In other words surround sound is being dropped for some reason. After restarting Apple Music app everything is back to normal, but the issue is back after listening to a couple of albums.I’m having Atmos enabled. All devices have the latest firmware updates.Any ideas what the issue might be?

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M
1 year ago
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jwsmith97Contributor I
asked in Home theater
Audio Return Channel discconnecting from Beam

Recently purchased a Sonos Beam, and it works great, with the one exception. I have the Beam plugged into the ARC HDMI of my Toshiba TV with Amazon Fire Built In. I didn’t notice it at first, but now I have to go into the settings of my TV and restart the TV after turning it on (I guess in computer terms, waking it from sleep) before the Beam will connect with the ARC output. Unplugging the HDMI, and/or Power Cord from the Beam with no luck. My current setup is the Beam plugged into the HDMI ARC, and an Apple TV (CEC is on with it) and a PlayStation 4 (CEC is off on this device), plus the Firestick built in. I would think CEC might have issues from reading other support forums, but on the flip side of that coin, I don’t think it would work with a restart if CEC was the issue. Thanks in advance!

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G
1 year ago
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Rich1234bAvid Contributor I
asked in Home theater
arc surrounds

Hi, I have an arc and 2 ones as surround, when I toggle off the 2 ones in surround audio, both have a slow flashing green light, I would like to turn this off, is that possible? 

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Stanley_4
1 year ago
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Hao LContributor I
asked in Home theater
ARC & Amp surround sound connected, but not working

Hi AllI got a recently bought a ARC and hoping to connect with AMP to for the surround sound. I got an issue. The ceiling speakers that connect to the AMP simply don’t have sound. The sound only comes from the ARC, On the App, everything seems to be connected, as you can see on the screenshots. I can even play and pause the ACR through the touch button on the AMP. To me on paper everything seems to be connected, expect for the sound. I’ve tried the reset the AMP. and Yes, when is not grouped by surround sound, the AMP and ceiling speakers work just fine on their own.By any chance, someone knows how to solve this problem?  Thanks a lot!!   

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H
1 year ago
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Greg1988Avid Contributor I
asked in Home theater
Beam and One Gen 2 same room

Hi, I've just purchased a Beam and tried to add it to my "Living Room" but it's created "Living Room 2". I don't want to connect them together but can they be in the same room? Not surely if I understand how the rooms work?!? I have tried to rename/move the rooms but just ended up switching the around.  

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Mr. T
1 year ago
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drtishlvContributor I
asked in Home theater
Sonos Arc keeps getting Disconnected from Samsung Terrace TV

Sonos Arc is connected to Samsung 65inch Terrace TV thru eArc.. When the TV is turned off the Sonos Arc gets diconnected and is not visible to the TV in the settings. I have to unplug the HDMI from the Sonos than plug it back in and the Sonos works again.. What can I do to fix?? 

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Airgetlam
1 year ago
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VolumizaContributor I
asked in Home theater
cannot connect Sub Mini to Beam and 1’s surround.

I bought a surround sound set, Beam, 2 x 1’s and a Sub Mini. The beam and the 1’s were very easily set up and sound great but the sub, I just can’t get it to be recognised. I’ve tried over Wi-Fi and Ethernet connection and no joy.  Tried booting it all up again, and again and again. Anyone got any tips? Suggestions?

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Ken_Griffiths
1 year ago
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Mikey13812Contributor I
posted in Home theater
remote programing

Can I program my fish remote to sonos

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Airgetlam
1 year ago
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BigNevContributor I
asked in Home theater
Cable colour

I recently purchased a Sonos Arc and Sub. I selected white to blend in with the existing decor. My Sub came with a white cable but my ARC came with black power and black HDMI which both stand out like dog’s b***s. I emailed SONOS (apparently the CEO) and asked if I could exchange the cable. I received a reply from a Dion stating that the cables only come in black. I have seen other posts where customers have received the same colour cable as the component they have purchased. I have also seen on SONOS website that white cables are available for purchase. Surely this isn't a hard thing to get right. Not a cheap item to have cables that don't match and then be told they don’t have white cables??? Anybody else have a similar problem and met with success?Disappointed in SONOS 😒

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Jamie A
1 year ago
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Curly CurtContributor I
asked in Home theater
Sonos Arc won't connect to Samsung Frame TV

Sonos Sub is not connecting to my Samsung Frame TV while using 4K Apple TV. I recently bought a 2022 55” Samsung Frame TV for the art mode.On the Samsung One Connect box, I have:4K Apple TV in HDMI 1 Sonos Arc in HDMI 3 (aRC) Using the Samsung Frame TV with the 4K Apple TV - only the Sonos Arc comes on for audio - the Sonos (Gen 3) Sub does not start-up and connect, and I haven’t been able to make the Sub connect manually using the Sonos app. On my previous 55” TCL 4K TV, while using the Apple TV - the Sonos Arc would automatically connect to my Sonos (Gen 3) Sub. Interestingly, now, when I connect to my Sonos system directly from Spotify on my iPhone - both the Arc and the Sub work together seamlessly.  How can I get my Sonos Sub to work while using both the Samsung Frame TV and Apple TV?

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Corry P
1 year ago
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StephMenContributor I
posted in Home theater
Playing CD on Sonos Beam Gen 2

Hello, I have a SONOS Beam Gen 2 connected to my TV. Works fine.I would like to be able to listen to CD with sound coming out of my Beam Gen 2.How to do that ?

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J
1 year ago
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Blackhawk79Contributor I
posted in Home theater
How to connect sony tv stage to sonos amp and tv

Hi, I have a Sonos amp connect to speakers in ceiling for tv, also have a Sony sound stage, but not sure how I should connect up ?

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Airgetlam
1 year ago
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kengoContributor I
asked in Home theater
Multi channel streaming via AirPlay2

Hello.I have 2 Sonos Ones and now I’m considering to by Beam to setting up multi channel audio system.Is it able to play multi channel audio by using AirPlay2 (of AppleTV HD), like 5.1 system?

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Airgetlam
1 year ago
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Muller-LContributor I
asked in Home theater
Sonos app stuck when connecting Beam Gen 2 to Philips TV via HDMI ARC cable/port

I have a Sonos Beam Gen 2 and two Sonos Ones as surrounds. My tv is a Philips 40PFL5xx6H model from 2011 - it has no optical port, has one HDMI and one HDMI ARC port.Everything is connected with wifi and bluetooth. The surround is set up. Trueplay done and all. . Steaming music from Spotify works wonderfully, but that's where the good news comes to an end. I've spend most of my day today trying to connect Sonos to my tv and it doesn't work.I have enabled CEC / EasyLink on my tv settings, have disabled the tv speakers and enabled the HDMI ARC plug where my Sonos beam is plugged into. (I accudently plugged it into the normal HDMI port first, but that didn't work and I have reset my Sonos and started over since)   I have disconnected everything else from the tv/HDMI ports: both chromecast and the receiver are currently disconnected and only Sonos is connected to the to.   The TV is set to use this HDMI port as source, and I see some close ups of Sonos products on my tv - so the TV and Son

9991
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1 year ago
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igorzContributor I
asked in Home theater
Unable to connect Sonos Beam gen 2 to LG TV

I am unable to connect Beam gen 2 to my lg tv HDMI ARC (TV model 49ub830v-zg). The error message is ARC Mode not connected.Thanks

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1 year ago
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natureboyContributor I
posted in Home theater
Ray Samsung One Remote Only works very close (2-3ft) to Ray

Hi All, hope you can help….New Ray owner.  Problem is Remote only works reliably with Ray if very close (2-3 ft).  Any ideas much appreciated before I contact Sonos to return. Thank you.Details…Normal sitting 7ft away, only 10-20% operational so takes ages to change volume up/down.  Repeatedly pressing the volume up/down light on the Ray only flashes about once every 5 or 6 presses.Diags so far…* Setup Ray and Samsung One Remote exactly as per instructions.* Re-Checked all setup steps.  * Replaced Batteries in remote.  * Tried an alternate Samsung remote we have (shows exactly same problem).Reconfigured Remotes to TV - both remotes works perfect when just controlling TV.* Ray is on a pan flat wooden surface, tried moving back a few inches and close to front of surface (almost hanging over). 

3839
Airgetlam
1 year ago
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Dustyj20Contributor I
asked in Home theater
sonos move

My Sonos move that is synced with my Sonos home audio bar/speakers to my tv keeps cutting out for 5-10 seconds

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Airgetlam
1 year ago
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shakimuraContributor I
asked in Home theater
Sonos Arc randomly cuts out while watching TV

Hi,i bought the Sonos Arc SL 2 weeks ago. Just the past 2 days i start noticing that the sound bar keeps getting disconnected from the TV for a few seconds (switch back to TV speaker), and then connects back itself. I did some research online and in the forum, it looks like i’m not alone. But i can’t find anybody has provided a solution yet. I’ve submitted a diagnostic report right after the issue has occurred: 710197482, can someone help me take a look whats going on, and how to solve it?i’ve tried power cycle the arc, turn off the “auto power off” feature on the HDMI port on the TV, made sure all firmwares are up to date. nothing helps my setup: Sonos Arc + Hisense projector TV(eARC HDMI) Thanks a lot

6241
Ken_Griffiths
1 year ago
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BlowoutlowContributor I
asked in Home theater
height audio

Hi my TV is above my fireplace and arc sitting on fireplace,  rears behind my couch in each corner close to ceiling. Is it + or - I use for the height audio settings? Thanks 

13412
melvimbe
1 year ago
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amilemanContributor I
asked in Home theater
playbar makes high pitched continuous audio

Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?

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Corry P
1 year ago
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confusedmazeContributor I
asked in Home theater
AORUS FO48U, apple TV 4k (2021), and sonos beam trouble

Hello! I am completely stumped by issues with getting my sonos beam to be the default speaker when I stream content through my apple TV 4k. I feel like I am going crazy and I definitely think I am overthinking the solution but I would be very grateful for any input! I guess this is more challenging due to the AORUS FO48U being a monitor rather than a TV.The Tech I have available:AOURUS FO48U, apple TV 4k, Sonos beam gen 2, Skycrop HDMI switch extractorThe challenges:AORUS FO48U has an integrated soundbar which the apple TV 4k auto selects (I have it muted the integrated soundbar but not disabled it not sure it can be disabled) The sonos soundbar is able to be selected via airplay and used temporarily AORUS FO48U does not have an HMDI ARC or eARC port or optical out portThe Goal:To have the apple TV recognize the Sonos soundbar as the default soundbarCurrent Set Up:I have used a HDMI Switch Audio Extractor (that has optical out and HDMI arc port) but plugging the soundbar into either th

3831
Corry P
1 year ago
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StyrkenContributor I
asked in Home theater
Beam

Just bought a Beam 2 gen and set it up for my Samsung TV.  Using Apple TV 4k.  Nice sound everywhere except when I go to the Viaplay app, the sound farts over to TV sound...??  What do I do about it?

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S
1 year ago
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asredsContributor II
asked in Home theater
Unable to connect to Sonos with Sky Q

Hi I’ve tried these steps:  Hi @Reckit If by reset you mean return your Sonos products to factory state. Don’t do it. Instead try this:1. Unplug all Sonos2. Unplug your main router3. Delete the Sonos app from your device4. Plug in your router5. Check it’s admin page for updates and install if available6. Disable DHCP for satellite nodes7. Reboot your router8.  Power Cycle your iOS or Android device and connect to WiFi 9. Connect the speaker you hard wired directly to the main router and not the switch let it come back fully10. Plug in other Sonos 1x1 and let each come back11. Re-install the Sonos app and choose “Connect to existing system (Sonos)12. Test your SonosLet us know how things sort out. Cheers!Edit: If wiring the speaker to router is not possible you may want to consider adding the Sonos Boost module to establish the Sonosnet.If the above doesn’t resolve your issues I suggest you submit a diagnostic, post the reference ID in this forum and contact Sonos Tech support.But still

50913
A
1 year ago
A
ajkContributor I
asked in Home theater
Subwoofer Volume control

Hi, I am very happy with my new Arc, and want to add Surround and Sub speakers. Will the app S2 allow me to independently control the volume and equalizer of the Sub, Surround, and Arc?

5644
A
1 year ago
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KjameslafContributor I
asked in Home theater
Arc and OneSL set up

My Arc is plugged in using the arc port on my Samsung tv. I’m trying to set up my OneSL speakers but the app isn’t discovering the Arc. It’s displaying the two new One SL’s and the Beam that’s set up in a different room. move reset router, unplugged, etc.. nothing. I just need to Arc to show under my products so I can link them to the Ones. Any suggestions appreciated!

584
K
1 year ago
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