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Hi,

Looking for help!

I use a Sonos Beam with my Samsung TV 55” QLED 4k Smart TV Q80B connected with the Sonos supplied HDMI eARC.

The audio works great for between two days and two weeks, then I will randomly turn on the TV and the audio is being played through the TV speakers. The Beam shows up as a video thumbnail through HDMI 3 playing a short demo video. I can’t get it to recognize as an eARC.

I unplug the Beam and the TV from power and the HDMI eARC. Plug it back in and viola. It is all good. However, I don’t want to do this weekly. 

Looking for help troubleshooting. Thanks!

It appears Samsung and Sonos are currently looking into this, or a similar matter, with some models of Samsung TV. See this thread…

A current workaround mentioned is to switch off eARC on the TV and revert it to an HDMI-ARC connection. The thread provides a little more detail.

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