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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,238 Topics
  • 32,022 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6238 Topics
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Tommo1805Contributor I
asked in Home theater
Beam gen 2 no content. No audio

My beam 2 has suddenly stopped working tonight. Was showing spdif. Then I reset my wifi sting which seemed to go ok. No the app is showing no content. I’ve got beam 2 and a couple of Sonos ones connected to my lg g4 Fed up with Sonos lately. Seriously thinking about replacing my set upAny suggestions?

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1 month ago
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Ruben242Contributor I
asked in Home theater
Orginal Arc sound bar and Sub

So, I’ve have the very first soundbar Sonos has made along with the some of the surrounds like Sonos 5 speakers.  Unfortunitly,  they were deemed unsupported after a while, so I was unable to make them work. I actually trashed them and it was so hard to see them go.  Just this past year I purchased another set… this time an Arc soundbar + sub.  It’s only been a year and now both also deemed unsupported.  Wow, what a waste of money on my part even though I love the sound they produce.  NOW,  Sonos has a newer Arc Soundbar and Sub, BUT I don’t want to purchase another pair for a crazy amount again!!  It hasn’t even been that long since I purchased my last set. Then to only give me 15% off for another speaker??? fml!! My question … will my Arc and Sub not work too after a while like my original set since they will not support it with new software? 

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Airgetlam
1 month ago
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Bodyguard_29Contributor II
posted in Home theater
Help with ideal setup - Sonos Arc/Sub/Amp/Ceiling Speakers

I am in the process of updating my system. I currently have a Sonos Arc and two Sonos Ones, but I am going to move the Ones to the patio for outdoor listening. Here is my upcoming setup/question - I am planning on using the following components for my home theater in my living room, and would like recommendations on how to set everything up: Sonos Arc, Sonos Sub, Sonos Amp and a pair of 3 way (non-Sonos) ceiling speakers. When I connect the Sonos Amp (with the ceiling speakers), do I connect the amp to the tv or Arc, or do I not connect those via the HDMI Arc connection? I want to have the Arc, Sub, and ceiling speakers auto/always on when I turn on the tv.

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Stanley_4
1 month ago
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jaspassContributor I
asked in Home theater
Great Room with TV, Dining, and Kitchen Configuration

I have not purchased a Sonos system yet, but am designing my layout and could use the community’s feedback.  We are completing a remodel where we now have a long great room with Kitchen, Dining, and Living Room. all in a row if looking down the room.  My initial plan is that the Living Room will have a tv with an Arc Ultra Soundbar (this all faces towards the dining/kitchen area).  Above the Dining Table I plan to have a pair of architectural speakers, and above the kitchen island another pair of architectural speakers.My question is can I use the speakers above the dining table as surround speakers for the tv?  I assume this answer is yes, based on my readings you would just set them as surround speakers in the living room I believe.  Where it gets trickier is that we also hope at times to simply play music throughout the entire great room.  Will those ceiling speakers above the dining table play well in this scenario, or require new configuration anytime we go between tv watching w/s

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1 month ago
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soundseekerContributor I
asked in Home theater
TV Stereo Sound via Beam to Move Pair – Is It Possible?

Hi sonos fam,I have a Sony TV with an HDMI ARC output and two Sonos Move speakers (original model) set up as a stereo pair. I'm interested in expanding this setup by adding a Sonos Beam Gen 2 and a Sub Gen 3 subwoofer. My plan is to connect the Beam Gen 2 to the HDMI ARC on my Sony TV.Would I be able to play the TV sound through the Beam Gen 2 in stereo mode and extend that stereo sound to the Sonos Move stereo pair? Additionally, would the Sub Gen 3 function correctly within this setup? appreciate the help~ SoundSeeker ~

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Airgetlam
1 month ago
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Andy pillpotsContributor I
asked in Home theater
Upfiring speakers

Hi all, I have the Sonos Ark with SL1 spks for right and left surround sound behind me. I have the sonos amp and sub as well.My questions is I don't feel that I get much from the Ark upfiring spks!(set to max in app) Could I add two ceiling spks to give me better sound from above? I hope this makes sense. Cheers Andy.

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1 month ago
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Vasc0Contributor I
asked in Home theater
Sonos Arc Ultra stuttering while video is fine on samsung Q90R

Hi,  I just hooked up my new Sonos Arc Ultra to my Samsung Q90R TV via HDMI port 3 for eARC. All seemed to be working well, but when I play content from an app like Netflix or HBO Max the audio stutters while the video works fine.The settings let me select pass through when I'm sitting on HDMI 3 and then it doesn't let me do pass through when I'm in the HBO Max app, just lets me choose dd or dd+. From reading online should pass through be selected in the HBO Max app? It won't let me do that as it's greyed out when I go into any apps. Is there a fix for this, hopefully something which doesn't require me to buy a new TV? Was really looking forward to enjoying Atmos content. Happy to send a screenshot over too, just couldn't figure out how to do that.Notably youtube works fine, but that seems to default to PCM.

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Corry P
1 month ago
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JdskidawgContributor I
asked in Home theater
surround sound question

Arc Ultra, Sub 4 and Era 300’sJust set up my system. When I run a Dolby Digital 5.1 sound test “YouTube “( Sonos app says I’m getting Dolby Digital Plus 5.1) the left, center and right are all separate. When it gets to the right rear and left rear I get sound from the Arc Ultra also. Is this normal? I would think all the channels would separate.Am I missing something? 

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1 month ago
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ThibaupeContributor I
asked in Home theater
Apple TV 4K correct Audio Format for a Sonos Amp?

I have an Apple TV 4K connected to a Samsung TV using an HDMI cable and then another HDMI cable using the Samsung’s HDMI Arc to connect to the Sonos Amp. My Sonos Amp has a KEF left and right channel as well as a subwoofer. I believe my Samsung TV audio settings are correct however I am not sure about the Apple TV 4K… Under Settings > Video and Audio > Audio Format, it defaults to LPCM. However, you have an option to change the format to either Dolby Digital 5.1 or Stereo. Seeing that the Apple TV 4K inputs to the Samsung TV and then uses an HDMI Arc cable to connect to the Sonos Amp, should I leave this setting to the default value of LPCM or should I set it to Dolby Digital or Stereo?  Part of me thinks that this setting is irrelevant because whatever audio format is selected, it passes that value to the TV and in turn the TV passes the selected PCM audio format to the Sonos Amp but clearly not 100% sure. Thanks!

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1 month ago
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bigtimepowerContributor I
asked in Home theater
Arc Ultra and Apple TV 4k Gen 3 no Atmos option

I recently bought the Sonos Arc Ultra and an Apple TV 4K. I believe my setup is correct, but I can't select Atmos on the Apple TV 4K—only Stereo, Dolby 5.1, or Off.Here’s my setup: Sonos Devices: Arc Ultra Sub 4 2x Era 300s TV: Samsung QN82Q6FNA Apple TV 4K: Gen 3 Connections:I’m using the Sonos-provided HDMI cable from the Arc Ultra to the Samsung TV’s ARC (Audio Return Channel) port. The Apple TV 4K is connected to a regular HDMI port on the TV.I also tried connecting the Apple TV to the Arc Ultra via Bluetooth, but it’s inconvenient because I have to manually switch the audio to Bluetooth every time I turn it on.Does anyone know how to enable Atmos on the Apple TV 4K with this setup?

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1 month ago
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JimmyGill1963Contributor I
asked in Home theater
Sonos Beam Gen 2 surround sound issue

I recently purchased a Sonos Beam Gen 2 with Sub Mini & Era 100 to use as a cinema system.Installation went fine and I am able get a 5.1 feed via the HDMI ARC connection for the DVB broadcasts, when available, and the installed apps (Amazon Prime, Netflix, etc).However, I am unable to get a multi channel sound feed from either my Virgin media stream box or my Blu-ray, both will only provide PCM stereo.Sonos helpline were not particularly helpful once they knew the TV feed was working and despite multiple diagnostic submissions decided it was my settings and offered no potential solution.Despite resetting all my equipment, checking for updates, etc I'm still unable to resolve the issue.Any advice/recommendations would be appreciated as the situation is so frustrating.For reference my TV is a Panasonic TX-50AS600B AND Blu-ray a Panasonic DMP-BD60

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1 month ago
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IWrightContributor I
asked in Home theater
Installing Arc ultra with Era 100s.

I just have 2 Era 100s - I plan on buying an Arc Ultra in a few weeks.When installing do I need to remove Era from app and reinstall them? I know some people have been having issues and it is making me concerned if Era/Sub 3 will work with Ultra.

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Mr. T
1 month ago
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TechietubbyContributor I
asked in Home theater
Arc is not processing Dolby Atmos from the Netflix App

This is a weird one. I have had an ARC for 2 years and it has been brilliant.Following a recent software update I noticed the sound on Netflix had changed. I checked the  Sonos App and it says movies like 6 Underground are now playing with “Dolby PCM Multichannel 2.0”.Nothing else has changed. The Netflix App is on my Samsung TV and it recognizes Dolby Atmos is available for 6 Underground. Disney+ and Apple TV are both outputting Dolby Atmos, it is only Netflix that is having the issue. I have restarted everything and checked all the settings. When I play the Dolby Atmos title in Netflix, the Sonos App displays “Dolby PCM Multichannel 5.1” for a fraction of a second and then falls back to “Dolby PCM Multichannel 2.0”.Has anybody else noticed this problem?

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1 month ago
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nyx2017Contributor I
asked in Home theater
Era 300 placement for home theater.

I have an Arc and want to add two Era 300s as surrounds for a home theater set up; however, my couch is up against the wall of our living room. I can move the couch up maybe 6 or so inches. I can use stands or wall mounts for the 300s but I’m not sure if it makes sense. Can I position the 300s in a way that works or will they be too close to the listening area no matter what I do?

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1 month ago
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Screemer75Trending Lyricist I
asked in Home theater
Please help with Era 300 placement.

I am looking to go back to Sonos with the new Arc Ultra immersive set. I currently have a Samsung q99-B soundbar with rears on stands facing inwards to my sofa. I enclose a photo to show my rear wall and where my existing ones are. The main problem I see is the rear left, right hand side. As the Eras have drivers left and right side, would the doorway]become a problem, as in, would sound just go through the doorway? Or do I mount them flush? Is the Era too close to the corner? Thanks 

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Sotiris C.
1 month ago
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WickedDNAAvid Contributor I
asked in Home theater
Speaker output: Beam and 2Threes..

Hi there!Just set up my gen2 Beam and a pair of Threes as rear speakers.Then tried a youtube speaker test for 5.1.When testing, the rear speakers BOTH have equal volume levels.How can I fix this?I also have a pair of Ones that I could exchange if this is a software issue, but I don’t think that’s the problem.

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1 month ago
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edmax55Contributor I
asked in Home theater
connection sub4 and Arc

My sub will not add to arc room

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1 month ago
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ledzep1Headliner I
asked in Home theater
playstation pro and sonos arc ultra sound settings?

HiCan anyone advise on audio settings on my ps5 pro with a Sonos arc ultra?Currently have ps5 set to av amplifier and 7.1 channels, as well as linear pcm.According to Sonos app that gives me multichannel 7.1.Anything I should change?Thanks 

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Corry P
1 month ago
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Benjii_64Contributor I
asked in Home theater
bluetooth era 300

Bonjour à tous j’ai un videprojecteur qui fait Bluetooth mais une arc qui ne l est pas ma question est la suivantesi j’achète deux era 300 pour faire une installation surround , est il possible de connecter mon vidéo projecteur à une era 300 en Bluetooth qui elle même fait marcher tout les l’écho système sonos ensemble pour pouvoir avoir le son de mon vidéo projecteur sur mon arc et mes era 300 ??? merci à tous pour vos réponses  Moderator Note - Translation by Google:Hello everyone I have a projector that is Bluetooth but an arc that is not my question is thisif I buy two era 300s to make a surround installation, is it possible to connect my video projector to an era 300 via Bluetooth which itself operates all the sonos echo system together to be able to have the sound of my video projector on my bow and my era 300???thank you all for your responses

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Pools-3015
1 month ago
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nh1Contributor I
asked in Home theater
Inquiry Regarding Configuration for Dolby Atmos Output with Sonos Beam Gen2 and Apple TV 4K

I am reaching out to inquire whether the configuration described in the following Apple support document can be achieved with my current setup: https://support.apple.com/en-us/102310Devices in UseSonos Beam Gen2 Apple TV 4K (Dolby Atmos supported) Sony TV (KJ-40W700C) Not compatible with Dolby Atmos eARC not supported, ARC supported Background of the InquiryThe current setup is as follows:Sonos Beam Gen2 <--> TV <--> Apple TV 4K According to Apple support, since the TV does not support Dolby Atmos or eARC, the Apple TV 4K cannot output Dolby Atmos content through this configuration.As an alternative, Apple support suggested a configuration described in the link below. However, this setup seems to require connecting the soundbar to both the Apple TV 4K and the TV via HDMI. Given that the Sonos Beam Gen2 only has one HDMI port, I would like to ask how this setup could be implemented.https://support.apple.com/en-us/102310  For your reference, I have also reviewed the followin

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106rallye
1 month ago
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Josef.sContributor I
posted in Home theater
sonos arc ultra heat problem?

Hello everyone! I experience that when I play sound on the arc ultra, it gets hot on the left side (as seen from sofa) on the back of the soundbar where the vents is! Does anyone have the same issue? I hope Sonos will fix this through a update hotfix./Josef

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1 month ago
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Redmussy 6969Contributor I
asked in Home theater
Cannot connect Sub to arc

A new system, connected Arc to TV via wifi, tried setting up sub via the wifi, it goes thru the set up and for finish up with an orange/red light when I power on Any ideas welcome Thx Chris

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1 month ago
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Cky182Contributor I
asked in Home theater
Home Cinema Sonos

Bonjour à toutes et à tous, Petite question dont je n’arrive pas à trouver la réponse… Peux t-on ajouter à son Home Cinema Sonos 2 X Era 300 en position devant. Pour résumé voici la configuration que je souhaiterai : 1 X Sonos Arc Ultra 1 X Sonos Sub 4 4 X Sonos Era 300 (2 X devant + 2 X derrière) Merci par avance pour vos retour. Moderator edit:Google Translate- Hello everyone,A little question that I can't find the answer to...Can you add 2 X Era 300 to your Sonos Home Cinema in the front position.To summarize, here is the configuration that I would like:1 X Sonos Arc Ultra1 X Sonos Sub 44 X Sonos Era 300 (2 X front + 2 X back)Thank you in advance for your feedback.

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1 month ago
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NateRundeContributor I
asked in Home theater
setup new products to my existing account

I am setting up a new Sonos arc, amp, and subwoofer gen 4 for a client. When i was able to add the devices with some difficulty but now that i have the products added it will not allow me to create a room for the equipment therefor i cannot set up the system any help??

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1 month ago
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Armand28Contributor II
asked in Home theater
Why doesn’t my TV work when SONOS is having problems?

I have 2 Sonos home theater systems and a stereo pair and ALL are down right now, even the ones with a direct HDMI connection to my TV.  Sonos is apparently having issues because the icons for streaming services keep disappearing and won’t stream (gives “Internet down” message, despite my Speedtest showing a solid 1GB connection to all test servers..).   Why can’t I play audio locally when Sonos is down?  Is this like that BMW “Pay a monthly subscription for heated seats” deals where SONOS can just brick my system if they decide to shut down? I’m going to throw all of my SONOS gear out the window, this is ridiculous.

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1 month ago
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