Home theater

Hi guys,   I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got?  It’s not a cheap device and I don’t want to compromise on its quality.   T

Before Christmas I bought a new sonos system,arc , gen 3 sub, 2 era 100 de sub is still not connected inspite of paid expert installation….what a terrible product and waste of money…..the help line is absolutely useless 

Can't raise or lower the volume on the Sonos arc with the TCL remote control. What could be wrong?

Set up Sonos Ray using Sonos app for iPhone. During a friend party we used it as standalone player (without connecting to TV). we were using Spotify via Sonos app but - when we have  reached 100% of max volume -  sound was intense but very low for the power of this soundbar (I can make the same volume with a portable small speaker like Bose) is this normal ??

Hi,Yesterday I got my two Era 100’s as a addition to my Sonos ARC. I use the 100’s as rears but ever since the Sonos app says it’s only playing Dolby Digital 5.1 and not Dolby Atmos (of course only DA content).Before, without the 100’s and only the ARC, it did play movies and music in Dolby Atmos. Does my ARC still produces Dolby Atmos sound?Thank you!

I have a playbar and 2 1 sl and get intermittent ound loss do to wifi issues. Looking to switch to sononet but how will the android app work if the speakers are  noton my default wifi network

Hello,We recently purchased a Hisense U8K and currently have it connected to our Beam 2.  Unfortunately, when streaming Netflix content, it only streams as Stereo PCM. Edit: broadcast OTA tv is also only stereo pcm.  We have audio output set to passthrough on the TV. Playback settings on my Netflix account are set to high. The Netflix content has the 5.1 audio option selected.  The Beam is plugged into the earc port, not sure what else to try at this point.  Does anyone have any advice on what I’m doing wrong here?  Update: after some more googling, a Reddit user mentioned that playing YouTube content will cause a glitch with the audio getting stuck at stereo PCM. A restart solved the issue until you use YouTube again. 

Seems like this topic has been covered in various forms but still haven’t found a solution. Have a Sonos Beam 2 connected to the Samsung Frame box via HDMI3 (eArc). When watching any content on the TV the audio drops every few seconds.The strange thing is if I set HDMI eArc from “Auto” to “Off” in the Samsung settings the problem resolves. But then the next time I turn the TV back on it’s not connected to the Beam so this doesn’t really solve my issue.Anyone figure this out definitively?

I’m a little addicted to these speakers , and over the years have accumulated 10 of them. In one big room. Plus a sound bar by the TV  I’m told I should set them up as surround but that function is not working. Then I read that I should not do stereo pairs.  So they are grouped together in one room, and one is stereo paired.  I only did one because it said with that many speakers , do not pair them all as stereo. They sound awesome but I confess I’m not sure the best way to arrange these.  I know many of you guys are smarter about this and I am. So what do you suggest?  Thank you! 

Hello,How i do connect SONOS ARC900 to ONKYO receiver TX-NR6100?

Hi everyone - hope someone mjght be able to help. I have a new Sonos Arc and am trying to get it to stream 5.1 content. The Arc’s working with a SUB and 2 x ONEs as surround speakers.  The Arc is connected using the ARC socket (HDMI 4) on my Sony TV - it’s not the newest so doesn’t have eARC.  I’ve tried content from Netflix, Disney+ and Prime Video from a variety of sources, and yet ony one (Netflix on the Google TV app) will stream in 5.1. Can anyone help please?  So far, I’ve only been able to determine that the Sky Q box (UK set top box) is not able to output Dolby Atmos - though not sure about 5.1Many thanks. =====Netflix - MiB3Google TV app: 5.1 ✔️ Sky Q app: PCMApple TV: PCM Disney - Ashoka Google TV app: PCMSky Q app: PCMApple TV: PCM  Prime - Candy Cane LaneGoogle TV app:  PCMSky Q app:

So, ive seen a few comments about green flashing lights when surround speakers are turned off. Surely this could he fixed in a software update? Sometimes u don't want them on and just want to use the sound bar for regular tv, or is this me being weird? What could be the point of them, I mean I know that they are off as I have just pressed the button that says surrounds off!! Unless sonos have shares in black tape which as far as i can see is the only way to stop them! 🤔

Hey Sonos Staff, many of your customers have Playbars on walls that are wallpapered or made of brick, stone, etc.  when you make a product that you cant upgrade to due to not being able to cover old drilled holes to accommodate YOUR product, you leave us no choice other than to keep our existing Playbars.  I have tried every which way to make this work but cant sit there with visible holes in the wall. You should provide a way to upgrade and accommodate existing templates.

I need to reset my generation 3 sub. I had to exchange my arc for a new one. I can’t get it to link to my new arc. Can someone help me with the reset process? Thanks 

The Era 300 can Trueplay tune itself on the Android app.  I was automatically prompted to do this when first adding the Era 300’s to my system, but I declined as I was going to add them as rears to my surround with the Arc and sub.  After getting the surround all setup with the Era 300’s I can’t find a way to Trueplay tune that system now.  Is it possible?  Or is it only possible when they are by themselves?  If that’s the case is the feature coming to Trueplay tune them from an Android device when they are part of a surround system?

I know people reported mounting them upside down near the ceiling with good results. In my case I have windows that go up to the ceiling. I'm wondering if I can achieve the same by hanging them upside down from the ceiling.

Hola Deseo conectar el Apple TV 2011/2012 a mi sonos one 2 gen.    Pero en la configuración de mi Apple TV / salida de audio, no me aparece la opción de Sonos one.    También he intentado conectar efectivamente por AirPlay, pero el sonido sigue saliendo por la TV.  Moderator Edit: Adding translation by Google TranslateHelloI want to connect Apple TV 2011/2012 to my sonos one 2 gen. But in my Apple TV settings/audio output, the Sonos one option does not appear. I have also tried to connect effectively via AirPlay, but the sound continues to come out of the TV.

There is a half wall behind my couch, and the kitchen behind that-- so I can’t get a good, ear level placement.  My setup is Arc/sub/2x ERA 300s.  I’m thinking the best move at this point is to ceiling mount the Era 300s. If doing that, where should they be relative to the couch/people? 

I have just added an extra sub 3 to my arc , 2 x Eros 300 and existing sub 3. After the set up Sonos updated the software. Now the volume is so low. I previously had the base on about -4 as was great if needed it louder and now with the extra sub and update I have to have it on + 9 or 10 to get the base. Also the volume I have to now have the system on is 100% when listing to say music and can’t get any louder when before I had it on 70% and it was lovely and loud. Why by adding an additional sub 3 has the system now gone quieter as this was the whole reason why I wanted an extra sub to boost my sound as I have a very large living room and like to have the sound loud. Please help. 

Has anyone encountered a problem where audio (specifically with 5.1 content) will occasionally have the channels mixed up? I will occasionally get all audio sent to the surrounds when using both Disney+ and Netflix, but only with 5.1 content. If I change the audio format from passthrough to auto it seems to help, but I am at a loss what is going on. I have reset both the TV and the Apple TV, which did not help. I also tested the Arc with another Apple TV and TV, and the issue persists. It seems like the Arc is having a problem decoding the 5.1 content. Setup:- LG C2- Apple TV- Sonos Arc + Sub Mini + Symfonisk Surrounds 

So I have an Arc + Sub gen3 + Symfonisk Bookshelves Gen 2 for surrounds. For Christmas I received 3 Era 100s (1 is being used as a line in for a turntable) and was wondering if it was worth swapping the other 2 of them in as surrounds and using the Symfonisks elsewhere. I know the Era 100s are better, and would also technically move my HT system from a 5.1.2 to a 7.1.4 using virtualization but it sounds like most people do not think it’s a noticeable enough upgrade to justify doin it. I watch a lot of movies and shows with Atmos and listen to a good bit of music. My HT system is in our great room and due to the layout I unfortunately cannot place the surrounds completely behind the listening area but they are just above ear level and about even with, maybe a touch behind it. Surround effects are still pretty solid despite the lack of ideal placement (thanks Trueplay). Would the Era 100s be noticeably better for creating rear surround effects and height effects with the virtualizatio

HDMI 4 (arc) connector on tv does not work with the provided hdmi Sonos cable

How can I connect my new Era 300 to my surround set up if all the other speakers in the 5.1 are connected by Boost? Outside of Boost, I have to reconnect some of my speakers almost daily back to my network. Network is Deco(TP link) XE75 pro (Mesh). Any suggestions for improving Wifi connection or getting my Era 300 on the same system. thanks

My old cable box had a RCA outputs that I was able to connect to my Connect: Amp.  My new one does not have any RCA outputs, only an ethernet port.  Is there any way to connect the Connect: Amp to the cable box, or directly to the TV?  If not, what are my best options? Any assistance would be greatly appreciated!

Hi, I am having trouble setting up my Sub mini. It was previously connected then I changed my internet services and now I am trying to reconnect everything and every time I am getting stuck at adding my sub mini to the system.