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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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7093 Topics
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ggbourneContributor I
posted in Home theater
Apple TV 4K, HD Fury Arcana, Beam Gen2 and CEC

I have an Apple TV 4K (latest), connected to a Beam Gen2 and Sub Mini, and a very old Panasonic HD TV.The TV lacks ARC so I use an HDFury Arcana 4K. Apple TV to Arcana, which splits to the Beam and the TV.When I added the Arcana I found that the CEC volume control on the Apple TV now worked, and controlled the Beam. Great.Until this morning.First, the Sub Mini decided to disconnect itself. Reconnecting that meant essentially resetting the entire system, eventually a factory reset and starting again on both the Beam and the Sub.During that process the CEC connection to Apple TV was lost. No amount of resetting / rebooting has got it back. I’ve completely reset the Apple TV, unplugged/plugged, reset the Arcana. No joy.Any help would be much appreciated.

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Joseph11Contributor I
asked in Home theater
playbar

Hey all so I’m currently running a Sonos player with 2 Sonos one speakers and the sub. I have a Samsung QA75Q60 tv. I’ve had my tv and system set up for years no issue. Recently I moved and reset it all up but I also got foxtel, it worked no real big issues at the start, but now it’s like the IR isn’t working anymore I’ve tried resetting the remot several times it’ll work then stop again. My couch is only about 3.5m away from the set up so I can see why it’s stopped working.

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JackDUKContributor II
asked in Home theater
Audio cutting out getting worse

I posted a while back about my Arc cutting out for about a second periodically. Research suggests my Samsung Q80T might be the culprit.In the last week or so the odd second has become a much more frequent 4 to 6 seconds.Time to call it in I think. Anyone else experiencing this?

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Sotiris C.
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Christian56440Contributor I
asked in Home theater
télécommande tv et barre de son

Bonjour,Pouvez-vous me dire comment rendre ma télécommande tv compatible avec ma barre de son Sonos? Ma tv est une Samsung QE55Q60B. Merci pour votre aide

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Banksy123Contributor I
asked in Home theater
Volume Issue

Can anyone help to explain why the volume for our Sonos system constantly changes? Sometimes when watching movies on foxtel 20 will be very loud, then on other occasions watching the same movie on foxtel we have to turn the volume up to 40 just to hear it properly.  It’s the same in other streaming services like Prime. Sometimes having the volume 12 is plenty then other times watching the same TV on Prime we have to turn it right up again.  I also find that when people are talking on the TV it’s soft and it’s hard to hear but when there’s music or action scene it’s extremely loud, we are always having to turn the volume up and down. 

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dkdelzoppoContributor I
asked in Home theater
LG tv remote no longer controlling sonos volume

My LG tv remote has just stopped being able to control my Sonos volume. I have tried setting up again through settings as advised through other posts. Have tried the Device Connect wizard too however Sonos doesn’t come up as a manufacturer to select. Have tried delinking and have tried setting up as a new remote. Signal goes to Playbar when tv is off (as light goes on) however doesn’t seem to register when tv is on. I just get a circle with a diagonal line through it when I press volume up or down or mute. Any suggestions greatly appreciated.

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Jamie A
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GivingYouFLACSonos Employee
posted in Home theater
Feature Request: different surround levels for spatial audio vs stereo

Feature Request: different surround levels for spatial audio vs stereo When listening to atmos content via Apple Music, I feel the need to turn up the surround music slider. It is then too loud on the surrounds when a traditional stereo track comes on. I have the surrounds set to full.  I’d like there to be separate volume sliders for Spatial Audio surrounds and stereo audio surrounds, just like tv vs music, but a subcategory within music.

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chomskyknowsAvid Contributor I
asked in Home theater
Sonos Amp + TCL TV w/Roku w/hdmi(arc) w/Digital Output Format set to Auto mutes the audio when returning the audio to the TV apps

my living room setup: TCL TV w/ROKU OS w/hdmi(arc) + Sonos Amp + 2 external non-Sonos speakerseverything working, cool. one weird phenomenon i’ve noticed: If I’m listening to music via the Sonos app and I set the TCL ROKU TV Digital output format setting to Passthrough or Stereo, then click around on the TV, the audio quickly returns to the TV (at the volume it was previously). Fine. Good.If I’m listening to music via the Sonos app and I set the TCL ROKU TV Digital output format setting to Auto, then click around on the TV, the audio does NOT return to the TV whatsoever and i get a pop-up on the Sonos App asking whether I want to send the Sonos app music to the external speakers or have the TV audio go to the speakers. Okay. Cool. I can then send the audio back to the TV by unselecting that particular room audio (the living room) in the Sonos app, but the TV volume does NOT then immediately go back to the volume it was previously. It’s at 0. I have to click on the volume up/down on the

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JonjamesContributor II
asked in Home theater
sonos arc with arcana

Morning all, probably a very silly question but here we go.I have the arcana, sonos arc with one’s and a sub. Yet the only atmos I have ever seen is on Amazon prime with jack ryan, I’ve tried Netflix (top subscription) Disney plus etc but no atmosany ideas?cheersjon 

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jagchipContributor I
asked in Home theater
Connecting my current SoundBar, Sub and Play 1s to a NEW TV that is an. LG 77 inch OLED

I had my SONOS playbar,  Sub and. PlayOne system fully connected and. working with my previous 65. inch HD TV.  I just bought a new LG 77 inch OLED, connected with the same Optical cable and. My room on App does. not recognize a TV input like before.  Sound on TV speakers work fine,but cannot get sound to come. through my SONOS.  They system accepts all other media types, just not the TV.  I have a cable box and wi-fi…and the only think I changed was the TV.   Turned everything off and unplugged for. two minutes.  nothing working.

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Davidaaron338Contributor I
asked in Home theater
volume randomly goes to max

My new Sonos Beam with the mini Sonos sub and two Sonos SL’s has been randomly and quickly increasing to max volume?  Have a similar set up in another room with the Arc but have never experienced this issue. Not sure how to go about troubleshooting this issue as it seems to me that’s it’s an internal issue, nothing I’ve done. Any thoughts?

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ZachAttackContributor I
asked in Home theater
Can I add two different amps to the Arc as surround speakers?

So I know you can only add two additional rear speakers to the Arc soundbar, but due to the nature of the house each speaker would have to have a separate amp, would the Arc accept one amp per speaker or would both speakers need to be wired into one amp? 

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TeshnologyContributor I
posted in Home theater
Should I add ERA 300s to my Sonos set up that already has in ceiling speakers?

I am completing a renovation and have a large open space living room Kitchen and Dining.I bought the ARC, Sub Gen 3, the Move (to be portable for the outdoor area), the amp and 2 in ceiling speakers. Because construction took a long time, the ERA 300s are now out, I was wondering whether it would be worth adding them to my set up given I have the in ceiling speakers. The ceiling height is 3M. The in-ceiling speakers haven’t been installed yet, so I could return the AMP and in-ceiling speakers and get two ERA 300s as an alternative too.  Everything will be installed next week so now I’m worried I’ve chose the wrong set up!Any help or ideas? Thanks!!! 

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DustinD1980Contributor I
posted in Home theater
no power

What do i have to do to get power to my sonos ray soundbar initial setup.  I have everything connected i dont have an ethernet cable hooked to my tv.  Would this cause a problem with powering on.  I dont see any sort of power switch on soundbar

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Dored1220Contributor I
asked in Home theater
Only Stereo PCM from Beam

I have an old LG TV from 2013 55LM5850 which I have connected to a Beam with the optical attachment that came with the Beam. I also have a sub mini and Play 1’s as rears. No matter what I do I can only get PCM stereo on anything including movies that I know have Dolby 5.1. Am I SOL because of the age of my TV or is there something I can do. I read somewhere about an adaptor of some sort may help or a change in the TV via service menu which I have no idea how to get to. Any help here at all or do I just need a new TV. I want to keep the old one as it’s 3D and I have a bunch of 3D Blu rays that we still like to watch. 

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JSWolf42Trending Lyricist II
asked in Home theater
Lack of Trueplay on iPhone 15 Pro Max

Why is it that all of the iPhone 15 models EXCEPT the iPhone 15 Pro Max allow Trueplay? Given that they IPhone 15 Pro Max has a better microphone then the IPhone SE 2020, I want to redo Trueplay. But I cannot because Sonos decided not to allow it. When is the iPhone 15 Pro Max going to be supported? Support for the other  iPhone 15s came quick. This is disgusting service and I’m highly disappointed in Sonos.

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mzm70Contributor I
asked in Home theater
Swap Playbases

Can I get some advice on swapping Playbases, my system has been stable for many years and I don’t want to break it now?Is it just a case of adding it into the app and deleteing the old one, and will I have to retune the remote?Thanks for any assistance.Michael 

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Ed LukasContributor I
posted in Home theater
Best settings for Surround

I have a ARC, sub gen 3, and two Era 100’s for my surround setup. I’m wondering if anyone has any recommended settings and levels for the speakers. Also, my two Era 100’s are behind my couch and not high enough to be over the top. Is this a concern or no? Thanks.

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espandfulContributor I
posted in Home theater
samsung remote + sonos arconly turnig volume down while tv sound

Hi, i recently bought my Sonos stuff and have serious issue with tv remote and Arc soundbar.I programmed my remote without any issues (immidietly) but while sound input “Tv” only volume down is working (no volume up and mute).on Spotify and sonos radio everything works well. can you support?

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fcarratala
fcarratala
asked in Home theater
Sonos ARC + LG TV (eARC)

Hi  My Sonos ARC has recently started losing connection to my LG TV every time I turn off/on the tv. (LG 65NANO886) To reconnect i have to redo the complete setup process to obtain again sound from HDMI ARC. Have only turn on the CEC feature for the sound bar for the rest of device is disable. Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. Any help is appreciated.Thanks in advance.

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Beam gets stuck on musicContributor I
asked in Home theater
Sonos Beam stuck on music (Sony TV)

I get the beam all hooked up my Sony TV and it works until I play music via the beam, then it gets stuck on music and wont switch to TV without unhooking everything and starting over

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PGENYCContributor I
asked in Home theater
Surround sound

Greetings world.  I have an arc.  And just added 2 era 100s and wanted to work them as surround.  They work great by themselves. But when hooked up as surround speakers they sound OK then start this in and out sound (kind of like a speaker stutter). I reset them up as surround 2x. Nothing changed.  Happens with both speakers.  Any ideas? 

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corvin123Contributor I
asked in Home theater
Connection of a playbar, speakers and bass

HI.I have a old Sonos playbar, 4 speakers and a bass. The playbar has 2 ethernet ports and another input (don’t know what it’s called)What would be the easiest way to set it up and get it all running together?And how do i do it?Thank you.

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Ken_Griffiths
Robert100
Robert100Contributor I
posted in Home theater
Beam Audio Cuts out over ARC

Hi - experiencing audio switching between my ARC connected LG TV and my Beam. Beam cuts out, and TV speakers cut in for a few seconds every now and then. this has persisted across updates, changed cables, power cycling etc. I have a diagnostics dump 1001779540 which I took seconds after it happened last. Many thanks, Robert.

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AtomicdadaContributor I
posted in Home theater
Sonos ARC 5.1 with BenQ W4000i

Hello there,I’m having diifculties choosing Sonos with my video projector BenQ w4000i.I’m reading incompatibilities. I’d like to connect them through the Sonos ARC.Anyone have had problems dealing with sonos and video projector ?Thanks a lot

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