Home theater

Sonos sub stopped working

Hello,I want to buy 2 Era speakers so that i can connect them to my Beam (gen 2) but the speakers will have to go on the floor. I don't want them to reverberate on the floor…...would i just use ordinary sub woofer feet or is there something special i should buy?

Title says it all. It is the height of hubris for these twits not to have rolled back to the old app (Yellow Icon) after this utter abomination. I truly cannot understand why you would stick with this piece of *.  Didn't discover my old system. That is bad enough. But I tried like 7 times to add a new system and to add my Arc and Move. Do yourself a favor and add only one IF you can get either to stick. Adding the other kicks everything off the “System” and you could keep trying, but it's the definition of insanity to try multiple times and get another result. Turning off Private Relay doesn't make a difference either. If I can have EITHER my Arc or Move, I'll take the Arc because I need it for my TV. Atrocious. Customer care went the way of the dinosaurs. I choose Sonos years ago for the simplicity of adding crap via my wifi connection. When it comes time to dump this ridiculously bad hardware/software combination, I will NEVER EVER buy Sonos again and I will urge anyone who will l

Pretty disappointed to spend $400+ on two Era 100s only to find out they will not connect to my Beam through my Xfinity Wi-Fi. Submitted diagnostics that were escalated to engineering and they provided no answers. Again, disappointing to say the least. Speakers do not perform as advertised.

Bought the Sonos Arc, HD Fury Arcana, and Hue Syncbox. The TV is a Sony 75” with just arc HDMI port. I have multiple devices: Apple TV 4K, Tivo, nVidia Shield and Nintendo switch.I would like to connect these to the Hue Syncbox’s input then connect its output to HD Fury Arcana’s input. For those who have this setup, any issues or concerns I should be aware of ? thank you !

How do I remove a stereo pair of era 100s and add them as surrounds instead? It keeps saying there's a problem and to check my network, but it's all on the same one.

My Era 300s won't connect to Arc as surrounds. Keep getting error. Initial tech support help had me reboot router, Arc, and Era 300's a few times but no success. Second level tech has offered very little help. He emailed and had me repeat process but still no success. VERY frustrated as this issue has been going on for 2 weeks. This past weekend I was able to get them to connect twice but no sound from Era 300's and the "add surrounds" in the Arc settings never disappeared. 

Not able to connect Bluetooth or WiFi to my Sony play bar

Hi - My tv and cable box are in separate rooms. I use an HDMI transmitter to send the cable box single to the TV.  For a while I have been using an audio extractor plus the Sonos optical to hdmi adapter to also send audio from the cable box to my Sonos Amp to play through outdoor speakers (in case I want to listen to the TV outdoors). Worked great. I then got a new TV and updated to the new Sonos app and something broke.  When I try to setup tv in the Sonos app for the AMP with cable box on (sending audio) I get “checking connection” for a while and then this message: “No signal detected. Make sure digital optical adapter and HDMI  able are securely connected…”It worked perfect before.  Only thing that has changed is a new TV and new Sonos App.  Anyone else encounter this problem and have a fix?  As audio is coming from cable box I assume type of tv makes no difference here so must be the new App I tried connecting hdmi broadcast directly from cable

Hi all. I have bought Ace headphones but they aren’t compatible with my playbar. I have a HTK consisting of the Playbar, original sub and 2x S1’s. If I upgrade the player to a beam, will the sub still work with it?  thanks in advance 

I Just bought a sonos arc and i am trying to instal it but if i want to instal it and i am by th audio pin fase the app doesn't connect to the audio pin and if i want to put in the code manualy the app kicks me out if the app. What can i do?

Hi,I’ve been connecting two Era100 to a Beam in a surround-sound configuration over Wi-Fi since I bought them a couple of months ago. The router is MikroTik that is pretty good at band steering. After the app was updated about a week ago it all stopped working. Even if I connected the two Era100s to the beam, all I hear is the Beam. Any ideas on how to fix this?

Hello I bought a Sonos soundbar arc gen 3 and sub,but the era 300 rear speakers need plug sockets and I don't have any behind me,any ideas on the best way around this please?Thank you.

Hello! I recently purchased a Sonos Beam (Gen 2), and Sonos Sub Mini. The Beam works great and I have thoroughly enjoyed it for all of its uses. But the Sub Mini is giving me some issues.  For background, I am able to connect the Sub Mini to wifi, and I am able to assign it to the Beam in the app. However once it is connected it does not show in the app and it does not provide any bass at all. As in the cones are not moving one bit inside the tunnel.  I’m not sure what the issue could be. I have tried unplugging it, disconnecting it, resetting the sub to no avail. 

Hey everyone,Currently I’m having an issue with my Arc SL. Right now it is stuck on the white flashing light and won’t factory reset or hard reset, even after being directly connected to my router. Already did a reset on my router with it directly connected. Tried all different types of resets, but it won’t reset or show up in the app. I’ve even left it alone unplugged from any power for a few days.Currently don’t have any of my other Sonos products connected to the network, just looking to start with having the Arc back online.Sonos diagnostics: *************Moderator edit: recorded and removed diagnostics number (identifying information)

Literally the most important thing my Sonos does (did) is let me play my surround sound on my Samsung tv with soundbar, sub, and two ones. Now it is almost impossible to do that. When I try to play both together, it just says “No Music: Que is Empty.” Why is this now so difficult? The new upgrade appears worse in every way, and I don't even know what the upside was supposed to be.

I have a Sonos arc, Sub (Gen3) and two Era 100 speakers configured as a home theater with surround sound.  I bought a third Era 100 speaker only for the purpose of connecting a line-in from my Raspberry Pi so that I can play music from the Pi over to the Sonos home theater, since I cannot connect a line-in directly to one of the surround sound speakers.  However, it still won't work.  The line-in Era 100 speaker plays the music from the Pi but I get a "cannot connect. Try again later" type error message when I try to sync with the home theater.  Please help and thanks!

I recently watched “Outer Range” on Prime. Although it says on the banner than it has Dolby Atmos, for some reason it wasn’t showing Atmos on my Sonos App. It was showing PCM. When I turned off the Atmos on my Apple TV, the sound badge changed to Dolby MAT 5.1. I’d never seen that before and I haven’t been able to find much about it. Is that an Atmos codec? I usually get PCM 5.1, Dobly Digital, or Dolby Digital Surround if not Atmos. Anyone know about Dolby MAT?

I have the following gear:-Sonos Arc, Era 300 (two of them), and the Sonos Sub-Sony VPL-XW5000ES 4K HDR Laser Home Theater Projector-Apple TVAs the members know, b/c the projector lacks eARC, not compatible in terms of audio.I believe the conventional wisdom is to use the “Hd Fury Arcana,” however I’m concerned I’ll lose some sonos audio functionality.I stumbled upon the Sony STR-AN1000 during my research.I know it’s pricey but wondered if this setup is pricey.Thank you to the community!

So I bought a new beam generation 2 yesterday (2 hours for it to connect to the TV and true play doesn't work obviously) I'm going to sell the old beam generation 1 and I've reset it to factory reset. The beam generation one is still showing up however on the Sonos account it was registered to. There doesn't seem to be any way to unregister it. If the new owner sets up this beam isn't it going to think that it's still registered under my account? Thanks very much. I did try googling this but t

Our Sonos Beam sound bar suddenly stopped putting out sound/audio. It is connected to our Samsung smart TV via HDMI. It is connected and the TV recognizes it that it’s connected. But no sound. 

Hi guys, I’m trying to get all my settings right to get best sound for 4K UHDs using ps5.Does it matter if I use LPCM/Dolby/Atmos within ps5 settings? I can’t tell much difference and I’m not sure if there’s one correct option? Atmos was added for games some time ago, can I just use it for blu ray discs too?Within bluray settings I have audio set to bitstream, but again I can’t tell much difference if any when changing audio within ps5.Lastly, am I supposed to be getting TrueHD at all when watching compatible movies? My Sonos app shows Dolby atmos on LPCM/Dolby but does that mean I’m getting THD? Which then adds to my confusion if the ps5 setting matters at all if they all output atmos?On TV I have EARC on and sound set to bypass.    

I have a SONOS Ray with 2 ERA100 speakers. The tv remote (amazon fire stick as well as the tv remote itself) only controls the Ray and not the rear speakers. Anyone know what the issue may be? Terribly disappointed with SONOS support. It is nonexistent. Even the chat is nonexistent - only a bot is available it’s of no help.

I purchased an Arc, Sub, and two Era 100s on June 1, 2024.  I was able to get the Arc and Eras added to my home.  I can play music through the speakers and Arc, and I can get my TV audio coming through the Arc.  When I go to set up the Eras as surround speakers, the app says that the system needs to be restarted.  When I click the restart button, it says to close the app and come back in a few minutes.  I do that, and nothing happens.  When I reopen the app many minutes later, hours later, days later, it doesn’t matter.  It keeps telling me the system needs to be restarted.  It’s the same deal when I try to make the Eras a stereo pair.  I’m stuck in a perpetual loop and am unable to use my system the way it’s intended to be used.I also set up my sub and it says that it needs to be assigned to a room, but when I go to do that, it gets into the same restart loop, so I can’t connect my sub to my system.Please help!

Considering upgrading Playbar to Arc but I have an Artex ceiling. Will I benefit from Dolby Atmos?