Home theater

Prior to submission I had been watching TV all evening with perfect sound via Sonos. Please don't route me back to the tele call center as I already had troubleshootEd 10+ times and Spent 15+ hors including both Sonos and Samsung call centers, yet Not resolved and Sonos wouldn't take Responsibility to fix the Persistent issue which has been open since n year.I then turned ONLY the TV off, after an idle time of about 2 hours, turned ON the TV to watch, Upon turning It, the ARC had lost its HDMI connection with the TV, no audio signal detected (even though nothing had changed in my system since a perfect connection, other than toggling the TV power off/on) . This is the persistent behaviour I am experiencing. Working Diagnostic 1618812137 - Not working Diagnostic 121305903My system status at point of submission was: Samsung TV: ON, with volume unmuted at medium level Samsung model number: UN50JS7000 Sonos connection used: HDMI ARC HDMI connections: Chromecast, FireTV stick, Laptop,

i currently have bought an arc. from earlier i own a play:5 (and a one SL in the bathroom).does anyone know if I can pair:a play:5gen2 and a five to the arc in order to obtain surround,or does it have to be: 2 fives and arc 2 play:5gen2 and arc? thanks in advance for advice.

Hello,I have a projection screen outside that I’d like to show movies on.  I have hooked up my amazon fire tv through the projector’s HDMI.  Unfortunately, the sound that the projector emits is pretty bad, and wouldn’t be satisfactory for a movie or sports.  I’d like to get my sonos involved (I have a Move and a Play:3), but I’m not sure of the best way to do this - any suggestions?  I suppose I could buy a Play:5 and use the 3.5mm input, but I feel like there should be a way to accomplish this without purchasing another speaker.  

tenia una samsung q90r y estaba muy contento , pero cuando salio sonos arc quede impresionado por su forma y su calidad, asi que compre una , el sonido me inpresiono pero las voces de muchas peliculas quedaban tapadas hasta con la mejora de voz activada, porque sonos no permite subir el volumen de las voces y haria feliz a mucha gente , cuando lo haga comprare otra sonos arc , tuve que venderla .graciasI had a samsung q90r and I was very happy, but when sonos arc came out I was impressed by its shape and quality, so I bought one, the sound impressed me but the voices of many movies were covered even with the voice enhancement activated,because sonos does not allow to raise the volume of the voices and it would make many people happy, when it does I will buy another sonos arc, I had to sell it .thank youMod Edit: Added Google Translation to English, as this is an English-language forum. 

Hi,Recently bought home theatre set: Arc + Sub (Gen 3) + One SL (pair), with hd fury Arcana to go with single source Apple tv 4K 2021. Tuned the Sonos system using Trueplay (using iPhone 12 mini). It sounded really well after tuning. All equipment connected to mesh wifi network with 100mbps bandwidth. Everything worked great for first couple of days.I’m based in Mumbai, India. After looking on forum, activated Alexa voice services on Arc by changing location to US via weblogin for the account.Need help with each of the part issues below. Part A: Noticed that the Sub, LS and RS started dropping (?+?+?) in any combination. Tried keeping them powered off for a while and used only Arc for listening to music. Powering them back on brought back same issue.Removed surrounds and Sub from room config and added back. Did a full reboot. The issue stopped thereafter. However, it takes anywhere between 40sec to 80sec for Sub and surrounds to get connected online (solid white LED) every time, wherea

Hi, would the sonos amp be able to power third party surrounds plus provide a subwoofer output? How well would this setup work? Thanks

I got the Arc and Beam both within the past few weeks. Previously owned a Playbar. First up the Beam. I have it in an average sized bedroom pairedwith two play1s. I really love this product, especially with the rear speakers. They blend together so effortlessly (ambient, -2). I love the rears for music, they really widen the soundstage and help with the bass. The overall sound is natural and sound is projected at or just slightly in front of the speaker. Just a great experience in a bedroom or small living room like an apartment.   The Arc is so bad I can’t watch a movie or listen to music without it annoying me. Ive had several nice pairs of bookshelf speakers in the living room over the years, 2 channel setups. I was hoping the Arc would be a nice compromise between movie and music quality. I also have the Arc paired with two play1s and the software update. Initial impressions(especially with music), the soundstage sounds very recessed like it starts 6 inches behind the speaker. Th

I use a video projector which I wire to a Play 5 to connect to the Sonos App, allowing me to link to any other speaker I may want to use with the video.  However, the Play 5 is bulky and I’d like to try something that may be more user friendly.I’ve read about the 12 South Air Fly bluetooth transmitter - I read that it will link the attached device to a pair of Apple Air Pods, so I suspect it will also link to an iPhone or iPad.  Does anyone have experience using the 12 South Air Fly device to link either directly (or indirectly through another device)  to a Sonos speaker that has bluetooth connectivity (Move or Roam)?Thanks,Bill   

Hi guys, As my passive hifi system hooked to the PC has massive humming/buzzing sound, I wanted to give my Sonos Beam & 2x Sonos Ones as an alternative a shot. After loads of fiddling around, I managed to connect the Beam (via optical from sound card & Sonos optical to HDMI adapter). Also, I noticed the volume of the Beam is quite low, even if I have the volume at 100% in all PC settings (Windows 10).However, when connecting the 2x Sonos Ones in conjunction with the Beam, I have a terrible delay (as they’re probably connected as rear speakers in a surround setup). I read in another thread that someone put the Ones in a different room group, however not sure how that’s supposed to work/kill the delay.Any ideas how to improve the volume and pair the Beam and Ones on PC without delay? Thanks! 

Hi there,I have an Apple TV HD (2021) that is connected to my Optoma HD146X projector via HDMI. I want to play video through the Apple TV, but would like to play the audio through my Sonos setup (a Sonos Five and a Sonos One). When i play video through the Apple TV, the sound comes from the beamer built-in speaker through the HDMI cable. I can't figure out where/how to connect the Apple TV to the Sonos for the audio playback. What does work, however, is to go to the Netflix app, and from there scroll down on the Apple TV remote and select the Sonos speakers for playback. If i then switch to any other app, these audio playback settings are carried over to this app, and audio is played through the Sonos speakers. If i then want to change volume, i have to go back to the Netflix app as that seems to be the only place where i can control the audio sound settings for Sonos.Does anyone have an idea what i'm doing wrong and how i can fix this?Thanks in advance!David

Hi I have got blown drivers in my play bar that’s just 7 years old can I change it?

I have a beam, sub and 2 one sl. They were working fine for almost 6 months. Yesterday I disconnected one One sl as a mistake. After plugging back in it didn’t add automatically to the home theater system.I have been trying all day to add it and no luck. I have reset factory setting on all system and start from scratch. Still same issue. I can add to the system everything but when I add my surrounds it gives an error “there was a problem adding your surrounds” and only one of them starts working. Any tips?

On Prime Video today I played some content that has previously output Dolby Atmos  (since May 11) on my setup (Fire Stick 4K; Sonos Arc w/One SL surrounds; Roofull HDMIswitcher; HDFury Arcana, firmware .84).The movies/shows are:  The Aeronauts 4K (watched in Atmos last week) Carnival Row 4K (tested Atmos) Jack Ryan 4K (tested Atmos) Suspiria 4K (tested Atmos)Available audio is only Dolby Digital Plus.  Sonos S2 app now displays Dolby Digital Plus 5.1 instead of Dolby Atmos.(Still getting Atmos music from the Tidal Music app on the Fire Stick 4K.)Can someone with same or other setupconfirm this? 

Finally after a long time of contemplation I finally pulled the trigger on a Sonos Amp. Got a pair of Wharfedale Diamond 8.2 semi-vintage bookshelves (released 21 years ago and discontinued). Paired the Sub.Now I've owned high-end HT sets a decade ago but I've never owned a close-range stereo setup. I must say I am heavily impressed. I sit 2m from speakers and they are also 2m apart. The sound stage is insane. The imaging is incredible. Instead of localizing sound coming from a bar the sound is infront of you on an imaginary stage.The phantom center works flawlessly. Movie mixes are downmixed perfectly and it's as if there is a center channel. I'm not sure how that would work with wide seating arrangement though. Another nice thing is the added options in the app with the Amp. L-R balance and Sub crossover. Finally I can decide how high the Sub will play.The only minus in this setup for me is no TruePlay. The speakers sound incredible and I don't see any room correction necessity. But

Hi,I use simple setup for music and TV audio: Apple TV 4k → Samsung TV → Sonos AMP (S2) → HiFi speakers 2.1.I am using HDMI ARC for interconnection as neither my older TV or Sonos AMP support newer HDMI eARC standard. As now Apple Music received support for lossless audio (24-bit/48 kHz on Apple TV for time-being), I started to wonder if I have any quality bottlenecks in my setup because of HDMI ARC. In the Sonos app, Sonos system info I can only find such info:Audio In: Stereo PCM 2.0. PCM means uncompressed audio, but what is its resolution, what is sampling rate? I searched for information on HDMI ARC capabilities in the internet and at best I found articles as this one (https://www.tomsguide.com/us/hdmi-arc-faq,news-26262.html). All those articles have included the same table that shows comparison between TOSLINK, ARC and eARC. In that table it is stated that HDMI ARC audio pass through can have max ~1Mbits/s. If that is true, I am concerned. 1Mbits/s is not so much for uncompresse

I have Media source: Apple TV (3rd Gen) Video Player: Optomo UHD52ALV Projector connected through HDMI from Apple TVAudio: Sonos Playbar (set up as surround sound with sub + 2 Sonos One) and Connected through Optical cable from Apple TV  When I play Netflix on Apple TV and choose audio English [Original] (5.1) or Amazon Prime to choose a movie with “Dolby Digital Plus” The Sonos app shows the Audio IN as “Stereo PCM 2.0” in both cases.Checked Sonos App for System Update and shows “Your Sonos system is up to date”.Bought this audio splitter https://www.amazon.ca/gp/product/B07JDGBBXF/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1 and cant get the 5.1.Is this even possible? 

TLDR; Sonos Arc throws “Arc not detected” when attempting to set up TV link in sonos app.Equipment: Roku Ultra, Epson 5050UBE w/ wireless hdmi, and Sonos Arc (along with Sub/OneSLs). Set Up (attached diagram):Roku Ultra HDMI out -> Epson Wireless Transmitter HDMI IN (then transmitted to Epson 5050 projector) This works. Epson Wireless Transmitter HDMI OUT → Sonos Arc Soundbar.Issue: Sonos Arc throws “Arc not detected” when attempting to set up TV link in sonos app. Ask: How do I get a valid signal to the ARC sound bar? The current set up is in sequence, I’ve order an HDMI splitter to try in parallel but I doubt thats going to fix the problem?Most other issues I’ve found are around the sound quality reaching the sound bar so apologies if I’ve missed something already out there ! Really appreciate any crowdsourced suggestions and thanks for your time.  

I have a 2015 LG OLED model 55EF9500  -Web OS 2.0  When I play a Dolby Digital movie (Netflix Point Blank) using the LG Netflix app my Arc displays Dolby Digital 5.1  However if I play the same movie using the Netflix app on my Fios 1 STB connected to the HDMI 1 port or on Xbox or Chromecast connected to HDMI 3 via a switch audio is Stereo PCM 2.0Is there anyway to get Dolby Digital via the STB, Xbox or Chromecast?  Big downside here is no Disney+ app on the TV because it runs Web OS 2.0

Am I shooting for the stars here?  I don’t think so.I need an 85/86” TV and a Sonos ARC surround system.  I don’t want to use the Arcana if I can help it.I keep reading about TVs experiencing audio dropouts. Naturally I want one that doesn’t.I want to buy one source, a 4K Blu-ray player. I have DTS discs so the TV has to be able to pass LPCM.  I know about the 7.1 bug that Sonos is working on, not worried about that.  I’m leaning towards a Panasonic Ub820 but can be swayed.I don’t want a separate streaming device (e.g., Apple TV and all its problems), so I want the television’s internal apps (Netflix, google video, etc) to be capable of streaming Atmos.  Pray tell, what television does all of this?

Hi yall, looking for help! System in room, Beam, Sub, 2 Play 1s.  Got a great deal on a used playbar so thinking about moving Beam to another room and replacing with Playbar.  I know it won’t affect the surround setup, but I would lose voice control.  Main question...if I replace a Play 1 with a One would I regain the same voice control and TV integration I have with the Beam?  Are there any other consequences of replacing a Beam with a playbar?Thanks!

Hello Guys. I recently bought a PRISM+ Q65-QE TV and I would like to purchase Sonos ARC but heard that it comes with HDMI eARC Cable. The PRISM TV only has HDMI ARC Optical Port. I would like to check with you guys if you have any idea whether it would be compatible regardless?

Hi, I've got a PS5, Sonos beam and LG UM7400PLB, I know that DTS won't play properly unfortunately which is a bit rubbish! But I'm seeing some 4k discs now have Dolby Atmos, how would that play with my system? Would it just play as stereo like DTS does it would it play as surround sound? I know that the beam doesn't do Atmos but just wondering how it would work?Thanks!

The Sonos ARC wall mount is installed flush against the wall, providing that "floating" sensation to the ARC. The mount has a bump in the center, precluding approximately ½" and 5" wide, most likely to avoid interference with an outlet placed right behind. See picture then questions:Since the ARC is only 3.5" tall and an outlet is 3 ¼" tall x 5" wide, it seems the entire center area of the wall mount is occupied by the outlet. But what about the HDMI and Cat6 wires, it seems if routed from above or below they would be visible; from the sides they would interfere with the flush mount. And what about the slack of the power cable, where do we hide it?Some recommend to just drill a small hole behind the mount and fish the power+HDMI+Cat6 wires from the media cabinet below, however this is not code-compliant (power cords are not in-wall rated). Others recommend to get a recessed mini-outlet with line and low-voltage, however these multi-purpose outlets use Romex electrical wires which are a

Why cant I see sonos arc (paired with 2 play 1) on my room list.  When I had playbar on sonos 1 app I could see it on my list as living room and play music through it.

Hello,So my issue is during setup of my brand new out of the box Sonos Arc there was clipping/crackling coming from the right hand top side of the arc as you face it. I could hear it during setup before anything was done by me. To best describe the sound that I hear it’s the same as turning your speakers all the way up to the point where you hear the fabric of the speakers ripping. Which in my experience basically means my sonos speakers are clipping. The issue is not only did I did hear this on setup which leads me to believe my speakers may be faulty out of the box (very dissapointed).  But I also hear it when using the TV as normal and also when using the speakers at all for anything. Granted when the sound is turned down it cannot be heard unless I walk up to it an inspect it, and the intensity of the clipping varies based on what’s being played. But irrespective of this I know this sound should not be there and it sounds like one physical speaker is damaged. Is there a fix for thi