Home theater

Hi,  Don’t know it this is a Sonos, Apple or Philips problem. But it all started when I connected my Sonos Beam to my TV.  What happens? I change my TV to show the HDMI-port which my Apple-TV is connected to. The picture shows up but a message says “connecting” and after 30 seconds the Apple-TV turns off (connecting is still there for like another 45 sec, so I don’t know if that has someting to do with the problem). If I turn it on again it will be turned on as long as I want.  I have a Philips 55” 6097, Apple-TV 4K and a Sonos Beam all connected via HDMI and the Sonos Beam controlled with ARC. Before I connected the Sonos Beam the Apple-Tv didn’t behave like this (I had the sound thorugh an Onkyo Recevier). Anyone have any ideas?

Hi all! My playbar suddenly got a bit quieter with playing 5.1 sources (I am talking 15% quieter, but only PB, the surround Play 3s are loud). This happened to me once before, and it went away simply by powering Playbar  on/off. Now this method does not work. Do you have any suggestions? Also, if the Trueplay is activated, does the EQ for Playbar have any effect on sound? Thank you Neven

I have an LG projector and a Yamaha receiver, Sonos beam and sub, and wired in surround backs wired to my sonos amp. I typically stream stuff off my laptop through the yamaha receiver which then feeds the video to the projector. The receiver is a TSR-7850 and has an HDMI ARC. I can get picture going from my laptop to my projector but I can’t get corresponding sound through the receiver to my beam and subsequently throughout the surround sound sonos setup. What am I doing wrong?

Hello,    Over the past month my Xfinity XR15 remote stopped controlling my sonos beam. It was working since September of 2019.    The instructions on app say to “point at beam and press volume up.” No signal is being recognized.    What other ways can I reconnect? 

I am building a new house using multiple Sonos AMPs for speakers around the house.    Two of the AMPs will be connected to TVs in the house and the AMPs will all be located in a centralized cabinet.    I would also like to have my Apple TV’s, Blu-ray players etc. at the same location as the AMPs.    The most straight forward approach would be to install (i) 1x HDMI from each TV to connect to the TVs ARC supported HDMI and then to the AMPs plus (ii) 1x or more HDMIs from each TV for the Apple TV’s etc.    However, due to cost of installation and for simplicity of connections by the TVs, I would prefer to have only 1 HDMI installed for each TV.    I know I could do this with a third party receiver with multiple HDMI-inputs (see attachment). But as I already own a few Sonos Subs, love Sonos and and have decided on the Sonance Architectural speakers, I will be using the Sonos AMP.    Does anybody know a Switch that will enable me to use 1 HDMI from the TV to pass ARC and CEC to/from the AM

  My Samsung 8000 TV and Beam are connected using ARC. When I watch my Apple TV and control the volume with my Apple remote, only the Beam volume bar appears on the screen. When I use my TV remote to control the volume, two volume bars appear on the screen - the Beam volume bar and the Samsung Anynet+ volume bar.  Can I get the Anynet+ volume bar to disappear?   Also, when I control the volume on my Beam, the volume changes in increments of two, e.g., 42, 44, 46, 48. Is it supposed to adjust in increments of two rather than one? Thank you!    

I’ve got a Sonos Beam connected via HDMI ARC to my Panasonic TX-48CX400B tv.  Its all working fine however randomly while working, the volume control on the remote will no longer work on the Beam and reverts back to the TV volume (which is always at zero).  From then on, I can only control the Beam volume via the Sonos app on my phone and the only way to get them back in sync, is to shut both off and leave it a few mins.  This disconnect between the remote and the beam can somtimes happen after a few mins and other times, its still working perfectly hours later.   Any clues on where to start with this head-scratcher?

I have a 3.1 (Beam + Play:1 x2) setup connected to a Hisense H9 (Q9) Android TV via HDMI ARC.  Sound from Sonos setup randomly disconnect from TV for a few seconds and reconnect itself. The sound would switch from Sonos to TV speaker, volume bar appears on TV, sometimes it also changes volume. I’ve tried switching HDMI cables, factory reset TV, unplug Sonos setup as well as factory reset it. None of them seem to work.  In addition, Amazon Prime video playback also stops randomly and display “Copy Protection Error”, not sure if it’s related to the sound problem. DIagnositcs report: 1407905837. Thanks!

I have my beam connected via the HDMI ARC port on my TV, which works fine. I’d like a way to also connect my BenQ W2700 projector via HDMI (which also has ARC). Does anyone have this setup with a compatable HDMI switch / matrix / splitter ? I’d like the source to be a Chromecast Ultra. Cheers !

I've tried everything I know. Through my Sony TV when arc is plugged in. The sound will work through Netflix. The apps won't play sound. Usually I would turn to tv speakers but it reverts to the beam which doesn't then have sound

I’ve just purchased a JVC smart amazon fire TV and would like to purchase an SYMFONISK WiFi bookshelf speaker from Ikea. Can i set this speaker up to take audio from the TV? Either direct with bluetooth or via the home wifi?   Thanks

Alright, so I found a lot of similar issues, and went thru a bevy of solutions on said threads, but nothing seems to fix the exact issue I’m seeing…   tl;dr: Power outage happened Monday. Since then, have had issues with TV and Beam + OneSL (right and left).   The surround sound works great when I play music from the app or directly from Spotify. The Beam will play TV audio, but often I have to switch from “Audio System” to “TV Speakers” then back to “Audio System” before sound comes out. Additionally, the L and R OneSL are a crap shoot on if they will sync with the Beam and play audio (from TV only).   Things I’ve already done: Reset modem and router Unplugged/reset Beam and OneSLs Disconnected OneSLs from Beam and regrouped Attempted to run (multiple times) “TV Setup” from room settings, but getting “Bravia Sync not connected! Please try again...”, even though Bravia sync is on and connected, and Beam is connected to TV via ARC HDMI port 

Beam only outputs stereo sound from BT TV box inputting surround via HDMI? I have a beam, 2 play ones and a sub. 5.1 works fine with a Humax satellite box and a Sony Blu-ray player (including Netflix and Amazon prime video apps on the Blu-ray player). I cannot understand why the BT TV box doesn’t seem to “speak” to the beam? Is it that the BT box outputs in DD+ which the beam can’t decode, hence the stereo? Does anyone have a solution for this problem?

Hi I can't get my sub to work on WiFi only ethernet.  When I connect it to ethernet everything works fine.  I have no issues with my two ones that are set up for surrounds and connected via WiFi. I've tried removing the sub from the setup, rebooting router, setting up the sonos WiFi channel to another., unplugging everything etc. Sub is literally less than 100 yards away from router, is seen in the app on WiFi but when turned on no sound, vibration for bass.  Tested on 5.1 etc no difference.  Not sure what I can do more as I don't have neighbours WiFi interfering on same channel etc  

So I have a virtual 5.1 system with the Sonos beam (acting as front and center speakers), sub, and two play 1’s in the rear as surrounds.  I am trying to determine the following: Purchase 2 in-ceiling speakers (was thinking of Polk Audio) Purchase Connect Amp Wire the ceiling speakers to the amp so I have sound coming from above as well.  Any issues with this setup? If Sonos ever releases an atmos solution with dedicated height channels, I could potentially be future proofed?  In the meantime, would the extra wired passive speakers be helpful in creating a more enveloped sound field?   Or does it make sense to just create a 5.1.2 system with a regular AV receiver and speakers with 2 dedicated height channels for Atmos?

Hi, i would like to know if i can have sound to the Sonos One from my LG 43UM7450 TV. The TV is 2019 model with Airplay 2 and smart speaker compatible. Link is here https://www.lg.com/uk/tvs/lg-43UM7450PLA. My intention is to play movies from a player through HDMI cable to the TV and have sound form the Sonos one through Airplay 2. Thanks Jim

I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system. 

Hi  I have a 3.1 paradigm speaker set for my TV sound - centre, Left, Right and sub.  I want to use the Sonos AMP but it can only connect 2.1 passive speaker system.  so can I add another Sonos AMP to drive the centre speaker, with the other Sonos AMP does Left Right and Sub? I have other SONOS ones speakers in the house and want to use my paradigm speakers to play music through them not just use them for TV,    possible?    

I have a 5.0 setup using a beam and 2 play 1s.  Everything seems to be working fine however when the audio is being recognised as 2.0 I appear to be getting sound out of the rear speakers.  I was assuming that nothing would come out of the rears unless I was playing content that contained a 5.1 audio track. Am I miss understanding this?

Hello, I have few questions. Right now I have 2 ones and a sub. I want to add beam or playbase or playbar. Which of these do you recommend for a 5.1 setting and playing music? I have a 30m2 living room. The center speaker is only for vocal right? So it’s not important how the sound quality of this center is? I also want to use the center and 2 ones for playing stereo music. Do you recommend that, and so which center speaker?    is 2 ones and a center speaker more powerful for playing stereo music instead of 2 ones only?   2 ones and a center is like 2 fives only for sound quality ? I doubted between 2 ones + center and only 2 fives for playing music.    thnx so far

I recently bought a new TV (Samsung Q70) and, although the sound is better than I expected, I am considering some kind of sound bar. I already have a number of Sonos speakers so was looking at the Beam. I see that Sonos do a bundle with the Sub. Is there any advantage to getting both or would the Beam itself suit my needs, which is basically to give the sound more oomph!  And if I did get the sub as well, where to place it in my room?   The drawing is not to scale!! Basically 15 x 20 ft lounge. My options considered for the sub are positions A B or C. I don’t think I can do surround sound effectively because my TV is in the corner and my wife will not be changing the room around! Hence why I’m looking at beam + sub. Any advice/help appreciated

Is it possible for the BEAM to accept an HDMI signal directly from a source (cable box/ dvd. etc) instead of the HDMI arc or optical out to hdmi converter

Hi! I have a LG OLED55B7 with a magic remote and a playbar. I’ve configured the remote to work with the Playbar a few times now, but i stops working after a while. It’s like the playbar resets itself. Sometimes it starts working again after I hit mute or unmute. But that only works once or twice, then the connection between the two are totally of.    In the TV-settings I do the following: Set the soundbar to optical/arc output, set the manufacturer to philips, and use the controller 1. then i configure the remote in sonos. This works for a short brief of time, then it loses connection. I have tried other manufacturers for the playbar in the TV settings with no luck, philips seems to be the best option in that case. I will however try the pioneer and see if that may work. But I’m in doubt. I do not use the optical cable that came with the package, I’m using another optical cable I’ve had with my old system. Feels unlikely, but could that be the reason why? 

Hey all, I am a newbie on this stuff, so please be kind.  I recently purchased a cheap LG tv, which of course, has terrible internal speakers.  With my old TV, I used an older soundbar that connected via Dig 3.5 mm cable, which worked well. This new LG, of course, has no such port. I tried connecting via optical cable, 3 diff ones, in fact, with no sound. This led to my next option, a Sonos Beam. Got it today, plugged it into the tv, did setup via app, and…...you guessed it, no sound.  App says nothing found after plugging HDMI ARC cable into appropriate port on TV.  Unplugged & turned off TV, started over, same result. Tried calling Sonos, nobody home.  So, called LG, they gave me a few suggestions, again, no sound.  They said they would call Sonos and get back to me Monday. Not to be a pessimist here, but I’ve heard that one before.  Is there any other than the steps that are given elsewhere in the forums here, left to try?  I am thinking that the LG firmware is the culprit here,

 Will sonos be updating software? I have a sonos beam and two surround ones. Supposed to be great for films. Very disappointed. The sound is dropped when i go to watch a film on netflix as apparently Dolby dig + isn't supported. Why o why  haven't sonos sorted this for what must be the largest film platform. Every time i watch netflix i  have to reset netflix audio output away from Dd+  as this is the default on its handshake. The sound isn't as good as ordinary terrestrial t.v. Also sold with Alexa!!! But Alexa use is very limited and will not control any smart plugs or lights. Ask Alexa to turn the lights off and sonos Alexa turns the TV  off . Again very  disappointed. i was told it was good for Nflix and would operate as my Echo. :-(  :-(