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Contributor I
May 18, 2020
Question

Sound volume icon on TV is crossed out but sound works.

After installing my new Sonos Soundbar the sound volume indicator on my TV was replaced with a circle with a diagonal line through it as though the volume display is no longer available. How may I correct this so that I can see the volume indicator on my TV again?  TV - LG TV: OLED55C8AUA.

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    18 replies

    Contributor I
    May 21, 2020

    The volume display on the TV is essential.  Any other argument makes the assumption that the hearing of all people is equal.  Remember, you may have near perfect hearing.  The next person’s hearing may be 80% of your hearing.  My hearing may have been damaged and I may be wearing hearing aids.  If so, the visual volume representation allows me to know when my remote is not working.  It allows me to know when I may be disturbing other members of my family or my neighbors.  Stop to consider the needs of others, not only your own.  See the world through their eyes.  Hear the world through their ears.  My situation is far different from yours, trust me.  The volume display is only a way to calibrate what the individual hears.  My 10 bars may be your 20 bars, in volume.  But I will always know what my 10 bars means to me and to my family and neighbors and whether or not my remote is working correctly.

    Prodigy I
    May 21, 2020

    I agree that it would definitely be advantageous to at least some people to have numerical confirmation of volume. I have always been a little bit annoyed that the volume sliders in the Sonos app don’t show this (even though you can set a numerical value for autoplay of line input). It is just easy for quick reference, even if multiple sources may output different output levels. 
     

    John’s remark about the volume icon possibly showing what internal speakers would be playing at if not muted got me curious. I looked into it some more and don’t think this is what is happening in my case. When I use the TV remote to control the volume, the slider in the Sonos app goes up simultaneously. And also the other way around, if I move the slider in the app the volume indicator on the TV goes up and down showing different numbers - actually this way I get the full number range, odd and even numbers.

     

    Not saying this is anything Sonos has full control over, but it is definitely something in the interoperability or handshake betwwen TV and Beam.

    Contributor I
    May 21, 2020

    Thank you.

    Ken_Griffiths
    May 21, 2020

    Thank you.  I understand your explanation and appreciate your time.  I won’t bother you with all the reasons my wife and I feel the volume display is important.  Life experiences vary from person to person.  Our situation makes the absence of a visual volume display very frustrating and unnecessarily time consuming and inconvenient.  Moreover we paid for an important TV feature, which Sonos prevents us from using.

    Have you resolved the mute issue with your LG TV? If not, goto your Beam’s Room in ‘Settings/System’ in the Sonos App and see if switching off ‘Use IR’ fixes it for you. My thoughts are it doesn’t need IR control as the remote is adjusting it’s mute function using HDMI-CEC controls.

    Contributor I
    May 21, 2020

    I have not but I will try that.  Thanks.

    Contributor I
    May 21, 2020

    Ok.  Thanks for your suggestion.  So my objective is to enabled the display of the volume scale.  I found all three IR controls switched ON.  Switching only the Use IR button off had the effect of disabling the volume control and the volume icon of the circle with a line through it no longer displayed.  Leaving the Use IR and IR Repearer on and turning the IR Signal Light off allowed me to change the volume and the volume icon displayed.  Turning the other two IR controls on and turning the IR Repeater off disabled the volume icon but enabled the volume control.  So none of the combinations enabled the display of the volume scale, which is what I want to do.

    Ken_Griffiths
    May 21, 2020

    Ok.  Thanks for your suggestion.  So my objective is to enabled the display of the volume scale.  I found all three IR controls switched ON.  Switching only the Use IR button off had the effect of disabling the volume control and the volume icon of the circle with a line through it no longer displayed.  Leaving the Use IR and IR Repearer on and turning the IR Signal Light off allowed me to change the volume and the volume icon displayed.  Turning the other two IR controls on and turning the IR Repeater off disabled the volume icon but enabled the volume control.  So none of the combinations enabled the display of the volume scale, which is what I want to do.

    Ah well, it was worth a try. Sorry to hear it didn’t work.👍

    May 21, 2020

    John’s remark about the volume icon possibly showing what internal speakers would be playing at if not muted got me curious. I looked into it some more and don’t think this is what is happening in my case. When I use the TV remote to control the volume, the slider in the Sonos app goes up simultaneously. And also the other way around, if I move the slider in the app the volume indicator on the TV goes up and down showing different numbers - actually this way I get the full number range, odd and even numbers.

     

    That was the right test to do and i agree with your conclusion.  I think this also proves you right to say that i was wrong about it being ‘inevitable’ that the volume would not display on the TV.