Home theater

Very excited about the Sonos Arc, but from the first moment I was so disappointed with the sound from the base! Its plenty punchy but sounds like a old tatty speaker I had in the 90's. I'm gutted and its unlistenable - please say you have a fix soon or its being returned 

Hello! So unfortunately, I’ve got a pretty old TV with an ARC port that tops out at stereo output rather than 5.1 (it’s a Panasonic VT65 plasma). I’m currently using the onboard speakers and I’m interested in getting the Arc and Sub as an upgrade. First off, I’m aware I won’t be getting Atmos with this setup (it’s a good excuse to upgrade my TV in the near future though...) But the onboard speakers just aren’t cutting it at all (especially for movies). My question is whether the Arc will process the frequencies from stereo sources effectively, e.g. will it direct the lower frequencies to the sub and separate the left and right channels in a way that gives me a good audio experience? I suspect it will, as a lot of content out there is stereo only, so I imagine it’s built with that in mind.  My concern though is that it’s going to take the signal, only utilise two drivers in the soundbar, and disregard the sub entirely.  Is the Arc capable of ‘up-converting’ in this way? Many thank

I cannot seem to get the IR repeater to work.  It's enabled in my app but I'm steadily having to raise my arm with remote to go over the Arc. Am I missing something here. There is only a on or off option in the app.   

My tv is not quite flush with the wall perhaps due to the mount itself which is a Kanto FMX3. The tv is an LG 65CX OLED. It is mounted fairly high on the wall over a gas-only (non wood burning) fireplace. The tv is slightly tilted down because it is mounted high on the wall. With the current tv mount, the bottom of the tv is approximately 8” or more from the wall. If I wall mount the Arc, the top firing speakers will look up at the back side of the tv and the tv mount. This seems far from ideal for Atmos playback. This is also assuming Arc needs to be “in front” of the tv so the top firing speakers can bounce sound off the ceiling.   I currently have a Playbar but was really excited to get Atmos. Will I need to cancel my Arc preorder or should I look at different ways to mount my tv? I am willing to sacrifice a swivel function to get the tv closer to the wall because I highly doubt I’ll need that but tilt is a must due to the mounting height.   Any other issues I should be aware of

My Sonos Beam still has a lip-sync delay and i’m now considering an optical switch as many have said this solves the problem.    How does this work exactly - i have searched you tube and can’t see anyone giving instructions to complete novices as to how to set this up. Have i got this right    Tv’s Arc hdmi to the switch’s hdmi slot that says ‘out’  Optical adapter supplied by sonos into the slot that says toslink and then back into the beam.   Will that then get rid of the lip sync?   If i then put an amazon fire stick into one of the switchers hdmi ports would the sound play through that hdmi channel?   It all seems very confusing - i love the sound of sonos but the audio delays are maddening.   Any advice would be appreciated.   This is the switch that has been recommended.   https://www.amazon.co.uk/Techole-Aluminum-Splitter-Switcher-Projector-Black/dp/B07KSYS2L4/ref=sr_1_1_sspa?crid=3HBURFEEVYAQW&dchild=1&keywords=hdmi+switch+4k&qid=1592232631&s=el

Hi All Have just taken delivery of my Sonos Arc and have a new TV coming as well. I was planning on hanging the Arc under the TV on my wall bracket but I have read that there needs to be a gap between the TV and the Arc which would leave the brackets visible. Is it a definite no to hanging it directly under the TV with no gap?  

  Hi all, this is my first post in like 10 years so be gentle! But after days of updating my knowledge of sound formats etc. I wanted to check if I’ve figured this out!    I have a new Sonos Arc,  Connected to an LG B7 OLED (via HDMI Arc)  which is connected to an Apple TV4k.    I can get Dolby Atmos content playing fine from Netflix, Prime etc. And Infuse, all from my ATV 4K.  but when I play Dolby Digital plus (E-AC3) non Atmos content on Infuse it defaults to DD 5.1 on my Sonos app.    Ive tried every conceivable combination of settings Across the tv and ATV to get Dolby Digital plus to show in my Sonos app, when watching non atmos DD+ content, but no go.    If I use the Onboard apps like Netflix etc I also get Atmos as with the ATV...  BUT if I use the onboard Tv version of Plex to play the same non atmos DD+ files, I get Dolby Digital plus showing in my Sonos app!    So I think the answer is this.. but wanted to check I wasn’t kidding myself.    The  ATV 4K carries Atmos

I have reached out to OREI regarding two of their products that indicate they both support HDMI-ARC (Audio Return Channel) - either the UHD-402 or UHDS-402A. My TV has an HDMI-ARC output but delivers a audio lag to the Sonos Beam.  Up until now, I have been using a Cable DVR with two outputs for my source.  The Optical output from my Cable DVR to the Beam (with the Optical/HDMI adapter) and the HDMI output from the Cable DVR goes to the TV.  I also want to be able to connect additional sources such as BluRay or a streaming like Roku or Chromecast. Three questions: Will this idea of extracting the HDMI-ARC work with the Beam? Anyone have experience with either of these two products? Which one of these is best suited for my needs?  I have had three emails with the company but not quite getting the communication that I need to make a best decision.  The link for the two products at the company’s web site are: OREI UHD-402  https://www.orei.com/products/4k-4x2-hdmi-matrix-switch-by-o

Hello, Got my Arc last week. It’s connected to LG C9 with eARC. On the TV there is a setting for volume normalization and it was never an issue. Now after connecting to Arc I’ve noticed that there is very noticeable problem with one app. Checked the audio and it’s DD2.0. Same as HBO GO which has no issues so it’s not dependent on source type. So, what can I do now? Apart from always remembering to lower my volume by half?

I can’t really understand how thinking has gone when possibilities for controlling both TV and Sonos product is going in the wrong direction when a new product, Arc, is launched. Since I only have access to ip-TV and need to use HDMI for connection from box to TV I cannot use HDMI ARC. The old Playbar was still possible to control via Samsung remote and digital output but there is no response whatsoever with Arc. Disappointing development when I went out of my way to exchange my newly bought Playbars for new Arc?

Nice link here summarising the limitations of Atmos via HDMI-ARC connection https://community.cedia.net/blogs/david-meyer/2018/06/25/dolby-atmos-over-hdmi-arc   while E-AC-3 can support up to 15.1 channels of audio, it's well beyond the HDMI ARC spec. Even getting 7.1 channels to pass is a stretch, so even if the stream contains object metadata, it will lack the resolution and height speakers.    This seems to clarify what my ears have been telling me over the past few days, compressed Atmos in a DD+ stream just sounds too overly processed and is lacking clarity.

Cannot work out how to set up up a stereo pair of 2 x new Sonos Five's as front speakers in a 5.1 setup, using playbar, sub and 2 x play 1 as rears. Can't find anyway to set the 2 x Fives's as front L&R and use playbar for speech, which is how a 5.1 system should be set-up? I can only add 2 x Fives's as fronts on their own, setting them up separately, when I pair them to the surround it sounds terrible. Says on Sonos Website that Fives's are suitable for use as surround speakers? Help! Looks like they will be going back to Sonos!

I have 2 Sonos surround systems in my home. I just updated both with new Arc sound bars. Now when I try to run the TruePlay set up it says there is noise interfering and it won’t complete the setup. I have tried several times in both rooms at various times night and day making sure there was no ambient noise. No fans, motors, outside sounds, voices, etc. fails every time in both rooms. When I ran the TruePlay set up in the past in the same rooms, with the old PlayBars, the test worked first try every time. Any suggestions?  

Hello Sonos and community,   I just had to cancel my pre-order for ARC, because after all these years of waiting and a steep price Sonos put on ARC we do not deseve to have an extra HDMI to be able to pass-though another device to not loose one of the HDMIs.   I can’t belive this, what was the thinking and the reason for this? Now for anyone who has more then 3 devices connected, they would have to deal with  a switch or what, wait another 7 years until Sonos will figure that you need to give the best to your customers to be the best.   I am still not sure if it’s true, since there are no inputs/outputs mentioned at product page and it’s unclear from imagines, but you in fact it’s true that you have only 1 HDMI in ARC, this is a major flow and  I can’t belive Sonos did it to us.

Hey, so I just got my ARC and it’s hooked up to an entirely new setup. TV is LG nano85 (2020 model with E-arc), Apple TV 4K and Xbox 1 S. All new HDMI 48gbps cables. Whenever I try to play something from Disney+ on the Apple TV there is no sound. The same happens when I play a Netflix item that has Atmos. I have the Apple TV set to auto, Atmos available. The TV is set to bitstream input and pass thru and e arc is turned on. Atmos works on the Xbox and on the built in apps on the TV. If I try and play any iTunes movies On the Apple TV  they say 5.1 in the Sonos app, even though iTunes says they have Atmos. Am I missing a setting some where? 

I’m trying to setup a new sonos system and link to my TV.  The speakers (beam, sub & 2 one sls) are on the same network as my TV.  If I play music I get surround sound.  If I play my TV, only the beam is working.  trying to get surround via tv...

Hi Everyone,  I am a newbie at all this Dolby Atmos and was hoping i could get some help. I have a samsung q80 and at the moment there is no EARC with this TV but i was reading that even without that we should be able to get Dolby Digital + when using an Apple TV. My current set up is HDMI Arc connected to the TV, Apple TV connected to a Phillips HDMI Sync box. Unfortunately the way it is connected now when i go to settings on the Apple TV it is telling me that the only output is Dolby Digital 5.1….is this what I should be seeing?    Thanks in advance.

Much needed help.  I currently have the following components (listed below) and cannot seem to figure out  if there is ANY way possible to make an HDMI Arc connection such that I receive true Dolby Atmos sound from my Sonos ARC soundbar via any component that I would choose to use (i.e. Apple TV (4k), UHD Blu Ray, Playstation 4-see below).  If I cannot achieve Atmos utilizing my current setup then would you please advise which (if any) additional component(s) I would need to add in order to achieve Atmos in a projector environment.  Here is my current list of components (I am currently connecting all to the Sonos ARC via Optical audio out on my HDMI Matrix Switch): Sonos Arc (connected to the HDMI Matrix switch via optical audio adapter), A Sonos Sub, and two Play:1’s for surround Orei 4K HDMI Matrix 4X2 Switch (UltraHD with ARC Supports yo to 4K @ 60Hz and 1080P Arc EDID) BenQ HT2050A Projector (connected to the OUT of the HDMI Matrix Switch-it, of course, does not have HDMI Arc)

I have a new Sonos arc, sub, play 1 surrounds, yet I have no idea what sort of sound is coming out of my Sonos system.   it would be really helpful in the Sonos app to have the sound type indicated. I’m not sure why this isn’t the standard - really frustrating and poor in my view. I very other surround system on the market will let you know if Dolby is coming out of the speakers.        

I was looking at this eARC audio extractor - the HDFury  and I’m not quite sure if it would work with an Arc….and it’s too expensive to experiment.   But what I think it does is extract audio AFTER the TV???? I was looking for a solution for a TV without eArc (mine) so I could use a BluRay with Atmos. I think this gadget may not pass Dolby Vision at 4K.  And how does it sync audio & video? Anybody have experience with this? 

I have purchased the Arc to replace my Playbar in a surround sound set up I previously had the Playbar mounted to my TV cabinet that was designed for the Playbar and it sounded great I have used the new Arc wall mount to facilitate mounting the Arc to the same cabinet, the upward firing speakers have a clear line of sight to the ceiling with no obstructions, but i was concerned that the magnetic trigger in the Arc mount may be giving me a false sound stage as its not actually mounted to the wall..? Can you advise please, as i cant see an option in the App to disable this?

I had an order in with John Lewis which I hadn’t received confirmation on… after calling this is now showing out of stock so cancelled order to look elsewhere for a launch day delivery. Looks like the launch has been pushed back a week to the 19th June??

I’m looking to buy some Sonos products but I don’t know where to start? I have a: A TV with 2 HDMI IN (NO ARC), 1 Digital Audio Out optical out Receiver with 4 HDMI inputs, 1 HDMI TV OUT ARC and speaker wire connections. A bluray player HDMI A Nintendo switch HDMI Amazon Fire TV My old setup I used wired speakers to connect to the receiver but they were built into my old house and I have moved. So I don’t have them anymore. I want something like the Sonos Beam and maybe another wireless speaker that sits in another room.   How does the Sonos speakers take multiple HDMI Inputs? Do I need another Sonos product? A new TV? A new receiver? 

I took delivery of my shiny new Sonos Arc yesterday. I’ve installed it and plugged the HDMI into the correct HDMI port (port 2) on my LG C9. I’m getting fantastic Atmos from the Netflix app etc however…..as soon as I plug my Sky Q box into HMDI port 1, my tv defaults to the internal speaker and won’t allow me to change the setting back to the HDMI ARC output until I disconnect the Sky Q box. Any ideas? Thanks

I recently purchased the Sub Gen 2 about 6 months ago. I plan to one day purchase the new upcoming Sonos Arc soundbar. With the new Sub Gen 3 releasing, does this mean I will not be able to use the Sub Gen 2 with the new Arc soundbar to create my home theater surround sound?