Home theater

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

Hi, I recently purchased a Samsung 70” UHD TV.   It does not have an optical output.    I purchased a insignia HDMI Audio Extractor and was told that this would allow me to connect to my playbar.    I keep getting a no signal detected error message.   is there a better product or work around to make this work? 

I have a sonos beam 2 in the room and I bought a pair of era 100 for it, the problem is that I have the sonos beam 2 connected to the ethernet cable, but I don't know if I should also connect the era 100 by cable, in the room I have a repeater and it only works with 2.4 Ghz as technically it is another router than the one in the room, the sonos beam 2 is the only one I have inside this router, if I connect the 2 era 100 to that 2.4 Ghz network they do not connect through sonosnet so there is no problem with beam 2 being wired at era 100 via 2.4 Ghz wifi? I was considering upgrading to a mesh network from tp link the deco 6e but from what I see the sonos speakers don't work well with mesh networks so I reject the idea, but to tell the truth the reason I connected the beam 2 for ethernet it is that for wifi it took a while to work it would remain silent for a couple of minutes until it finally worked or I had to go up and down the channels so that it stopped being silent, with ethernet c

Brand New Sonos Arc, Sub3 and Era300 x2 System.The Arc and Sub will not update no matter what I try, the firmware update always fails.Info on the Arc:Sonos OS: S2Version: 14.2 (build 67127109manufacturing)Hardware Version: 1.27.1.12-4.2Series ID: A103IP Address: 192.168.86.249 (Wired)Audio In: WM: 0I have spent 3 days, several hours with chat support, + 5 hours with Sonos phone support.I have tried everything I could find online, including recent things from Reddit or Sonos forum, including:Make a new Sonos account with an email address I have not used. Countless variations on hard reset and reboots on Wifi, the Arc, only 2.4ghz, wired etc. Attempting the firmware update on other devices, so far 5 different android devices and the Windows app (don't have access to IOS device). Resetting the devices and adding / updating one device at a time. Making sure I have the latest Sonos app and doing everything over again, currently v 80.02.07 and Windows app v16.2. The Era 300s did update just

I was at work and my wife asked me if I started playing music in the Bedroom. She sent me a video recording of the music playing, and it’s not music that either of us listen to. I am not even able to connect to our speakers And my phone is the only one that is connected.  Did someone else access our Bluetooth speakers? How is this possible? It happened quite late at night also. How can I make sure that this will not happen again?

I’ve purchased an ARC, Sub Gen 3 and two ERA 100’s. I’m not really hearing the rear speakers. Help.

Sonos eArc connection options with non eARC 2013 Samsung 65” tv.

I changed my router and needed to change my wi fi network. Sonos support recommended that I reset the connection to factory settings, otherwise I could not connect. When connecting sonos products via the app, it finds them but cannot update, shows that an error has occurred when searching for updates What I didn't do and I rebooted the router and unplugged the sonos from the network, only to turn it back on 15 minutes later,nothing helps. I have used the Android app and the Iphone app,which I have reinstalled, but anyway it shows can't update the devices, it shows error, the Iphone shows that I need to log out of my account, but there is no way to do it in the app. Please help.

Hi, I currently own a 1st gen Beam and was curious if it would be possible to play Dolby Atmos content if I get a pair of Era 100’s as surround speakers, or would I need to upgrade to the 2nd gen Beam in order to access Dolby Atmos?

Hi, favor to ask the community as i’ve been searching for the last hr but no luck. I have a Samsung Frame TV and just installed an AMP + 4 sonos ceiling 8” speakers. I do not want a soundbar. So i’m curious how to get the sound working?  I’m assuming HDMI-ARC from the FrameTV box to the AMP via HDMI cable? cheers 

I’m thinking of purchasing a Premium Immersive Set with Arc , and ideally being able to “stream” music from a turntable - Pro-Ject Debut Carbon Turntable in Black (Sonos Edition), with a Port.Would this allow me to seamlessly switch from TV sound to Turntable, with sound coming from the surround 100s as well?I’ve found a few confusing suggestions about creating different rooms, pairing different speakers, using a 100 as “line in”, but that doesn't sound very appealing…

So i got 2 One’s for my dad to work in surround with his arc. To his slight annoyance, a lot of the content he watches isn’t broadcast in surround, e.g. the world cup. So he would like his sonos One surrounds to work as a mono or stereo pair playing whats on tv, duplicating the arc. This can be automatic or manually switched.  I was thinking i could create a separate group with the 2 One’s as a stereo pair and just switch between them in the app, but sonos, in their unending quest to minimize system flexibility, doesn’t allow speakers to be in more than one group, or at least i can’t find a way to do it.  

Hi, I still cannot trueplay tune my playbase using my iPad 9.Gen.If I try, the wrong dialog is comming up.There is no “tuning twice”. The app tries to starts right with the “Then, you’ll walk wit your iPhone...” part, but softlocks the moment I tap on “begin tuning”.If I borrow an iPhone, I can trueplay tune this PlabaseIf I use my iPad for my none Home Theatre speaker, trueplay tuning is possible.Any news on that?I have an open ticket with support, but never herad back from them. --------------------------------------------------------------------------------------------------------------------------  

Dear Team Sonos,Please work towards allowing the bigger portable models (like the Move 2) to be used as surround sound speakers on demand. E.g., I’d love to have a couple of Move 2 as surrounds for my Beam 2 at home (with all the benefits of cordless regarding practicality, etc.), that I can move to my garden in the weekend to play music when having friends over for BBQ. :)It will be a killer feature, and one thing I really miss from back in the day when I had Philips Fidelio sound bar (though I would not replace my Beam 2 for that nowadays, if Philips could do it back then, I’m sure it’s easy for Sonos :) - https://www.philips.com.sg/c-p/B5_12/fidelio-soundbar-soundbar-speaker) Thank you in advance for considering this. 

Can my Sonos be connected to my smart tv

1. Can the level of sound be displayed?can you change the level of sound dropping to zero when first putting on?    re: Sonos Beam 

I am connected by Bluetooth to my lg g2 tv.  To get a passable volume ace is st to max volume. Apart from the eq, is there any way to boost the volume.

Fantastic customer service by this company. First, their fantastic new app has left my surrounds/subs effectively as paper weights until they fix their app, then, their customer service team casually takes 90-100 minutes to answer a call, and promptly hangs up on me.  I swear to God I actually hope they get class actioned, and go bankrupt, this is ridiculous. You can’t even get these bleeps on the phone to fix their system issues that they created. 

Please Sonos, make it so Home theater enthusiasts can add a pair of era 300 speakers to the front soundstage . People who don’t want to can keep their current setup but give the option for the rest of us . It would result in more people Interested and spend more money on more speakers ! How is that bad ? 

I hate Sonos!  Every time you do an update, my app stops working and I cannot control the sound on my TVs.  I spent over an hour last night at my home trying to get the system reconnected, rebooted everything and tried reconnecting.  I would be told by the app that the item was connected but then when I tried to join the surround sound to the Arc, I would get the picture of the TV and the Sonos One SL and one would make the sound and I would click that corresponding picture and it would act like it was going to connect and then I would just get error messages.  Any of these systems are the bain of my existence.  We also have on at the office and when I went to change the volume, it was told that it was not connected to my system.  I spent another hour trying to follow all of the directions to connect it again but just constant error messages.  And yes, after rebooting I just unplugged it and turned the volume on the TV on.  This system should not be this difficult and I am good with a

When my Samsung TV is turned on, the Sonos system (Arc, play 1’s & sub) no longer automatically changes over to TV input for the system (TV Autoplay). System settings have been checked, TV auto play is enabled. Each time the TV is turned on I am required to use my phone to change the input to TV…what a load of hassle. Multiple posts on this all since recent update. System has been fully shutdown, all power and HDMI cables disconnected and re-booted. Issue still exists! 

Hi Sonos Support and Community, I’ve had my Sonos Arc since August 2020 and recently, my Arc has started emitting this distorted/robotic sound while watching tv or playing my Playstation. At first I thought it was my Playstation 5, however I was just watching tv (Youtube TV via my Apple 4k tv) and the sound was back. On top of this latest issue, I’ve been running into issues with my Arc not playing any sounds out of HBO Max AND Netflix. I’ve read other blogs and posts and can assure you I have my settings set up correctly. Sadly I’ve either been on hold for 60+ minutes or just been waiting as #6 in line for the chat for the past 60 minutes… Just trying to look for answers as I can’t even use my tv with the sound sounding like this. And yes, I’ve unplugged my cables and replugged and tried other HDMI cables…  Any other thoughts? 

Can it be setup like this where it is very close to the TV but sticking out fully?  

I have a rather large collection of Sonos Connect:Amps driving ceiling speakers throughout my home and outdoor speakers.  The Home theater is currently using a traditional surround sound receiver and not on the Sonos network.  There is an existing center channel, sub and (4) ceiling speakers.  None on Sonos.I’d like to get everything in my home over to Sonos.Is it possible to set up a Beam as the center channel fromthe TV via VIA ARC and use (2) Gen 2 Connect:Amp’s for the front and rear surround ceiling speakers?Will the ceiling speakers be usable for normal whole house audio fill?Will I be able to pull the TV audio from the Beam as a source for Sonos units throughout the house so I can hear the game outside or in other rooms?  

I can change the volume with my Samsung QN55 TV remote and my Xfinity remote but the Beam does not power off.