Home theater

So I’ve had this very odd problem for a while now where I can’t get DTS-HD 5.1 to work on my beam gen 2. I’m aware that sonos products doesn't support DTS-HD or DTS-X, but as I understand it when playing a blu-ray with dts-hd 5.1 for example the speaker should output it as PCM 5.1. Here’s the thing tho, I have discs supporting everything from mono dts-hd to dts-x and and they all work perfectly except for 5.1 specifically.If I’m lucky I’ll get functioning sound with the occasional clipping, but most of the time there’s just no sound at all. Again, DTS-HD 5.1 is the only file that doesn't work.For reference I’m playing the discs on a Sony x800m2 and passing the audio through an LG CX to the Beam gen2.Good day

No puedo iniciar sesión como propietario en mi. App para realizar cambios en mi sistemaInicio sesion con mi correo y contraseña Pero al querer hacer algún ajuste me pide cierre sesión e inicie como propietario. Pero cerro sesion y vuelvo a iniciar y es lo mismo, espero me puedan orientar gracias Moderator edit:Google Translate- I can't log in as an owner in my. App to make changes to my systemI log in with my email and passwordBut when I want to make some adjustments it asks me to log out and log in as owner. But I logged out and logged in again and it's the same, I hope you can guide me, thank you

 We have just bought a new Samsung S92C OLED TV and have spent all weekend trying to get it to connect to the Sonos Beam. I have now read (and tried) the recommendations here of unplugging everything, turning off modem etc and nothing has helped.I wish I had known before this would be such an issue as wanted to add other sonos products to create a home theatre.Has anyone been able to resolve this issue please 🙏 or have any other advice?

How do I get the surroundsound to work on my System? Everything is hooked up to my Samsung 68 inch and the Play bar works fine, but I get practically no music or movie sound out of the play speakers. 

Please excuse the question but I’m new to Sonos and currently quite disappointed with what I’m sure is a great sound system and would really appreciate some help.I recently set up an Arc, Sub (gen 3), and a pair of Era 300s but when I sat down to enjoy the immersive experience of surround sound, I was badly disappointed. The two rears and the Sub made no contribution at all and I was left with sound only coming from the Arc.Everything works fine with films and the andverts are great but sport is a total fail. Is this normal or is there a setting I’ve missed that enables the rears to kick in with things like crowd noise?I really want to enjoy my sport so would welcome any advise.Thanks

I have an Arc, subwoofer and two 300’s all setup in theatre mode. They are all wireless, none are connected by ethernet. In the app I set Sonnet to run on channel 6 even though I don’t use it.I recently ran a wifi scan on my home to see what channels are in use and I was surprised to see that my Arc is randomly turning on and off its own wifi signal. It's not Sonosnet, as I said that is on channel 6. The Arc is creating this signal on the same channel my router is running on.  If I change the channel in my router, the Arc broadcasts a signal on that same channel also.  Its brief, comes and goes.I know it's the Arc because the signal is identified with the mac address of my Arc. Another odd twist is I dont even see Sonosnet on channel 6, but if I dig into the Sonos diagnostics it confirms the Arc is set to channel 6.Anyone have any idea what is going on? 

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

Is there a way on the app to tell if the ATMOS signal is Lossless or Lossy?

Hey everyone, I just bought four Play 5s (first generation) for my kitchen, office, living room, and bedroom. I'm looking to connect them to my TV. Whats the best way to connect it to my TV?Should I buy a Playbar or a Beam to connect to my TV and then group it with my Play 5 in the living room?

I´d like to buy Arc and Sub mini. I have TCL tv and Apple TV 4K. Will be Dolby atmos in films available in situation when I connect Apple TV to normal TCL HDMI port, and Arc I will connect to TCL ARC HDMI port? And I suppose, that when I connect Arc with Apple TV via Airplay 2, and play some film with Dolby atmos, this Dolby atmos will not be available?

My set up hasn’t changed for around 3 years. My SkyQ and TV are both configured for optical output and the wiring and configuration have not changed. Last night around 10pm, the sound stopped working through Sonos and I had to revert to the TV speakers. I switched everything off and on again and it still doesn’t work.  The Sonos system works perfectly independently of the TV. Has anyone else seen this or have any advice please?

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

Hi, I recently purchased a Samsung 70” UHD TV.   It does not have an optical output.    I purchased a insignia HDMI Audio Extractor and was told that this would allow me to connect to my playbar.    I keep getting a no signal detected error message.   is there a better product or work around to make this work? 

I have a sonos beam 2 in the room and I bought a pair of era 100 for it, the problem is that I have the sonos beam 2 connected to the ethernet cable, but I don't know if I should also connect the era 100 by cable, in the room I have a repeater and it only works with 2.4 Ghz as technically it is another router than the one in the room, the sonos beam 2 is the only one I have inside this router, if I connect the 2 era 100 to that 2.4 Ghz network they do not connect through sonosnet so there is no problem with beam 2 being wired at era 100 via 2.4 Ghz wifi? I was considering upgrading to a mesh network from tp link the deco 6e but from what I see the sonos speakers don't work well with mesh networks so I reject the idea, but to tell the truth the reason I connected the beam 2 for ethernet it is that for wifi it took a while to work it would remain silent for a couple of minutes until it finally worked or I had to go up and down the channels so that it stopped being silent, with ethernet c

Brand New Sonos Arc, Sub3 and Era300 x2 System.The Arc and Sub will not update no matter what I try, the firmware update always fails.Info on the Arc:Sonos OS: S2Version: 14.2 (build 67127109manufacturing)Hardware Version: 1.27.1.12-4.2Series ID: A103IP Address: 192.168.86.249 (Wired)Audio In: WM: 0I have spent 3 days, several hours with chat support, + 5 hours with Sonos phone support.I have tried everything I could find online, including recent things from Reddit or Sonos forum, including:Make a new Sonos account with an email address I have not used. Countless variations on hard reset and reboots on Wifi, the Arc, only 2.4ghz, wired etc. Attempting the firmware update on other devices, so far 5 different android devices and the Windows app (don't have access to IOS device). Resetting the devices and adding / updating one device at a time. Making sure I have the latest Sonos app and doing everything over again, currently v 80.02.07 and Windows app v16.2. The Era 300s did update just

I was at work and my wife asked me if I started playing music in the Bedroom. She sent me a video recording of the music playing, and it’s not music that either of us listen to. I am not even able to connect to our speakers And my phone is the only one that is connected.  Did someone else access our Bluetooth speakers? How is this possible? It happened quite late at night also. How can I make sure that this will not happen again?

I’ve purchased an ARC, Sub Gen 3 and two ERA 100’s. I’m not really hearing the rear speakers. Help.

Sonos eArc connection options with non eARC 2013 Samsung 65” tv.

I changed my router and needed to change my wi fi network. Sonos support recommended that I reset the connection to factory settings, otherwise I could not connect. When connecting sonos products via the app, it finds them but cannot update, shows that an error has occurred when searching for updates What I didn't do and I rebooted the router and unplugged the sonos from the network, only to turn it back on 15 minutes later,nothing helps. I have used the Android app and the Iphone app,which I have reinstalled, but anyway it shows can't update the devices, it shows error, the Iphone shows that I need to log out of my account, but there is no way to do it in the app. Please help.

Hi, I currently own a 1st gen Beam and was curious if it would be possible to play Dolby Atmos content if I get a pair of Era 100’s as surround speakers, or would I need to upgrade to the 2nd gen Beam in order to access Dolby Atmos?

Hi, favor to ask the community as i’ve been searching for the last hr but no luck. I have a Samsung Frame TV and just installed an AMP + 4 sonos ceiling 8” speakers. I do not want a soundbar. So i’m curious how to get the sound working?  I’m assuming HDMI-ARC from the FrameTV box to the AMP via HDMI cable? cheers 

I’m thinking of purchasing a Premium Immersive Set with Arc , and ideally being able to “stream” music from a turntable - Pro-Ject Debut Carbon Turntable in Black (Sonos Edition), with a Port.Would this allow me to seamlessly switch from TV sound to Turntable, with sound coming from the surround 100s as well?I’ve found a few confusing suggestions about creating different rooms, pairing different speakers, using a 100 as “line in”, but that doesn't sound very appealing…

So i got 2 One’s for my dad to work in surround with his arc. To his slight annoyance, a lot of the content he watches isn’t broadcast in surround, e.g. the world cup. So he would like his sonos One surrounds to work as a mono or stereo pair playing whats on tv, duplicating the arc. This can be automatic or manually switched.  I was thinking i could create a separate group with the 2 One’s as a stereo pair and just switch between them in the app, but sonos, in their unending quest to minimize system flexibility, doesn’t allow speakers to be in more than one group, or at least i can’t find a way to do it.  

Hi, I still cannot trueplay tune my playbase using my iPad 9.Gen.If I try, the wrong dialog is comming up.There is no “tuning twice”. The app tries to starts right with the “Then, you’ll walk wit your iPhone...” part, but softlocks the moment I tap on “begin tuning”.If I borrow an iPhone, I can trueplay tune this PlabaseIf I use my iPad for my none Home Theatre speaker, trueplay tuning is possible.Any news on that?I have an open ticket with support, but never herad back from them. --------------------------------------------------------------------------------------------------------------------------  

Dear Team Sonos,Please work towards allowing the bigger portable models (like the Move 2) to be used as surround sound speakers on demand. E.g., I’d love to have a couple of Move 2 as surrounds for my Beam 2 at home (with all the benefits of cordless regarding practicality, etc.), that I can move to my garden in the weekend to play music when having friends over for BBQ. :)It will be a killer feature, and one thing I really miss from back in the day when I had Philips Fidelio sound bar (though I would not replace my Beam 2 for that nowadays, if Philips could do it back then, I’m sure it’s easy for Sonos :) - https://www.philips.com.sg/c-p/B5_12/fidelio-soundbar-soundbar-speaker) Thank you in advance for considering this.