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sjimbob
Contributor II
August 30, 2022

SonoS Beam gen 2 with two rear speakers (SonoS one) no Dolby Atmos on Netflix

Hi there,

Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working?

If you need any more information, let me know!

Thank you in advance!

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28 replies

John B
August 30, 2022

Do you have a Netflix subscription that includes Atmos?  The lower levels of subscription don’t.  If that is OK, are you playing from an internal Netflix app or an HDMI source like a Fire Stick?

    sjimbobAuthor
    Contributor II
    August 30, 2022

    @John B 

    Thank you for your reply! I do have the best subscription. If I unplug the soundbar it does show both Dolby Vision and Dolby Atmos, but once I plug it in the Atmos disapears. The app is installed on the television (LG c1).

     

    John B
    August 30, 2022

    Are you using the HDMI cable supplied with the Beam?  Or another with adequate spec?

    If you go ahead and play, what format does Sonos say it is playing?  (Now Playing screen or in About My System)

      sjimbobAuthor
      Contributor II
      August 30, 2022

      @John B 

      I am using the hdmi that came with the beam and I use de Arc port. I am at work right now, but once I am home I will check what Sonos says!

      John B
      August 30, 2022

      You might also try the following TV settings (although not sure all are relevant to internal Netflix app)

      On the TV, HDMI Input Audio Format should be set to 'Bitstream'. Set Digital Sound Output to ‘Pass through’ or ‘Auto’. eARC Support should be turned on.

        sjimbobAuthor
        Contributor II
        August 30, 2022

        @John B 

         

        That might also be a good solution. I will try all your advices, thank you! I will let you know later today if it worked.

        Mr. T
        Mr. T
        August 30, 2022

        Also check your Netflix settings online.

        Click on your Netflix profile pic in top right, select Account > expand Profile & Parental Controls > Playback Settings > check High

          sjimbobAuthor
          Contributor II
          August 30, 2022

          @Mr. T

          Thank you. I checked it and it is already set on HIGH. While I am watching a movie, the TV shows the Dolby Vision and the Dolby Atmos. But once I plug the soundbar HDMI in the eArc port, it only shows Dolby Vision. So I think the TV does not recognize the soundbar as an device that supports Dolby Atmos.

          John B
          August 30, 2022

          @Mr. T

          Thank you. I checked it and it is already set on HIGH. While I am watching a movie, the TV shows the Dolby Vision and the Dolby Atmos. But once I plug the soundbar HDMI in the eArc port, it only shows Dolby Vision. So I think the TV does not recognize the soundbar as an device that supports Dolby Atmos.

          Or your settings are stopping it sending Atmos to the soundbar.  Or telling it Atmos isn’t required.

            sjimbobAuthor
            Contributor II
            August 30, 2022

            @John B 

            Yes. I will try to change the settings and follow your advice! Hopefully this will work. I am looking forward to experiencing Dolby Atmos.

             

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