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sjimbob
Contributor II
August 30, 2022

SonoS Beam gen 2 with two rear speakers (SonoS one) no Dolby Atmos on Netflix

Hi there,

Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working?

If you need any more information, let me know!

Thank you in advance!

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28 replies

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sjimbobAuthor
Contributor II
August 31, 2022

 

When I am playing content that is available in Dolby Atmos (but isn’t showing) the app says that its in ‘stereo pcm’. Once I set my Digital sound output on Automatic, the Dolby Atmos appears! Also the app changes to: Dolby multichannel PCM 2.0. Is this what it is supposed to say?

 

If you see the Dolby Atmos logo on Netflix, are you then actually selecting the title to play? The preview is only in Dolby Multichannel PCM2.0. Need to start the programme, then check the audio quality in the Sonos app.

 

Hi @Mr. T 

Yes I am selecting the title to play. I am considering re-installing the soundbar, but I am not sure if that will work.

John B
August 31, 2022

I doubt very much that reinstalling the Beam will help, but you could try.  I am running out of ideas.  There are some oddities around in the combination of streaming service, TV and source device.  For example, You can’t get Dolby Atmos on Netflix from some older FireSticks.  So it might be worth getting a free trial of Disney+ if you can and see if you can get Atmos on there.  It would be a useful eliminator whether you got Atmos or not.

sjimbobAuthor
Contributor II
August 31, 2022

I doubt very much that reinstalling the Beam will help, but you could try.  I am running out of ideas.  There are some oddities around in the combination of streaming service, TV and source device.  For example, You can’t get Dolby Atmos on Netflix from some older FireSticks.  So it might be worth getting a free trial of Disney+ if you can and see if you can get Atmos on there.  It would be a useful eliminator whether you got Atmos or not.

That sounds like a legit idea. Once I am home, I will try this out! I also started a new form, because I accidentally stated this one as Answered. 

Thank you!

John B
September 1, 2022

I also started a new form, because I accidentally stated this one as Answered. 

 

Just for future reference, it isn’t good practice to start duplicate threads.  And having a thread flagged as answered won’t stop most people from looking at it.  You should at least reference the original thread so that people don’t make the same suggestions all over again.  It is understandable that you wouldn’t know this - I am not having a go at you!

    Corry P
    Corry P
    Sonos Staff
    September 8, 2022

    Hi @sjimbob 

    Welcome to the Sonos Community!

    I have unmarked the Best Answer on this thread, and closed the duplicate threads.

    Have you had any success yet?

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    RWPM
    Lyricist III
    September 8, 2022

    maybe Corry P can light a fire under Sonos’s ass to fix arc/sub issue with no sub sound without turning true play off.paid top dollar for this setup….Not happy been more than a month

     

     

    RWPM
    Lyricist III
    September 9, 2022

    I believe turn DTS off or disable should fix it had this issue on my Sony 900e with the arc

     

     

    Vuwu
    Lyricist I
    November 28, 2024

    Hi,

     

    I am also facing the same issue. My configurations is 

    1. Netflix HD ultra account type 

    1. google chrome cast
    2. Sony TV
    3. Sonos Beam Gen 2
    4. good chrome cast is connected to hdmi port
    5. sonos is connected to hdmi arc

    when watching YouTube videos, Sonos app says Dolby 5.1. For Netflix it says stereo pcm. Would like to understand how to fix this ? 

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