Contributor I

Answered

Arc warranty return approved exchange for ultra

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I want to get the ultra for the exchange for my Gen 1 ARC being returned.

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nik9669aAnswer

Senior Virtuoso

Since you’ve had a year’s use of it, they may seem it appropriate to replace it with a refurbished unit.

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DanDavisRNAuthor

Contributor I

Yes.

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Jdd

sigh

Prodigy II

I'm not asking or talking about exchanging it it's been deemed defective in my conversations with Sonos support I'm not exchanging it it's covered under warranty it has to be replaced or refunded and since the arc generation 1 is no longer in production Sonos should upgrade to the Ultra or they should refund me my entire purchase price I bought it through Best buy but the extra year of warranty is from Sonos because of their wonderful wonderful success with the app this past summer

While retailers may use insurance companies to offer or include extended warranties, sometimes with a new for old basis, that is different to manufacturer warranties.

Manufacturer warranties will generally repair or replace with an appropriate same version of the product. Manufactures generally have spares or returns which they fully refurbish to use for warranty replacements which are used and available even after a product is no longer available for sale.

Whether Sonos is still selling or producing the Arc is irrelevant if they repair/replace your Arc under the manufacturer warranty.

Do you expect Sony to send you a PS5 if your PS4 breaks and isn’t for sale?

Apple to send the latest M4 Mac Mini as a warranty fulfilment if someone’s M2 Mac Mini breaks, because Apple no longer sell the M2 version?

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Stanley_4

Grand Maestro

Only the Sonos Staff here could help and even then the usual response is "you have to call" which is not what you want to hear.

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DanDavisRNAuthor

Contributor I

Sigh SMH.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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Jdd

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