Headphones

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

I’m considering purchasing the Ace headphones. I was under the impression that the Ace headphones don’t work with the Sonos app, so you can’t play music to them from the Sonos app. This seems to be common knowledge. So I wrote Sonos support. Here’s the response:“Yes, Sonos Ace Headphones work with the Sonos App. They can be used as another device in the home Sonos network. Music services like Apple Music can be played from within the Sonos App on Sonos Ace Headphones.”Did something change? Or is it just their terrible support?

I’m not getting anywhere near 30 hours of playback life with my new Sonos Ace headphones.  Maybe 10 if I’m lucky and a lot worse than even my 5 year old Bose QCs.   I’m turning them off after using - is there anything else that could be draining these?   The app is a hot mess so I’m not even using that - just regular BT connection through iPhone and MacBook. 

I cannot find info on if Sonos plans for the Ace Headphones to be supported on the Sonos network. Is this planned?I am aware of the connectivity with the sound bars.My ulterior motive is feeding music to the headphones from my Brennan B2 and doing so with the same control and convenience as my other Sonos speakers. 

The ace headphones are too loud no matter the volume setting. I know this has been mentioned in several other threads, but I wanted to raise it again in a new ticket because it hasn’t been addressed by staff in months and it falls under the very basics of implementing a set of headphones. I’m also the very specific type of person who wants to test a hypothesis, so I have some debugging information that might be helpful to the engineers. My Ace headphones started to correctly report their dB levels to iOS’s headphone safety widgets, so I was able to compare the linear 0-100 volume setting with the reported headphone decibels when playing a steady white noise track. I did this across three headphones: the Ace, Bose QuietComfort 45 II, and Beats Powerbeats Pro earbuds. The latter was included as a reference because Apple’s documentation said the dB reporting feature was most accurate on Beats and Apple products. I’ve included the table of values below, stopping at 50 because the Ace were

I have the Ace Headphones, and I like them. The battery life is amazing.I want to try out the Dolby Atmos encoding for the headphones and as I understand it, I need the Beam Gen 2. I have an 11.1 Atmos setup using a receiver and wired speakers. It works fine but none of it is Sonos product. I am trying to figure out if I could possibly replace my passive center channel speaker with the Beam Gen 2. Some questions:Does the Beam Gen 2 only create Atmos via the HDMI ARC or eARC connection? Using the Optical Adapter does or does not pass Atmos to the Beam Gen 2?Can the Beam Gen 2 be set up to work as a single speaker without the spatial decoding for multi-channel output?If this won’t work at all, is there another way I can get Atmos content to play in the Ace headphones?Thanks.

I have an issue with my Sonos Ace headphones which make them broadly useless for my everyday needs. I have them connected to my phone via bluetooth and also registered to my Sonos App. Whenever they are connected I have a warning on my bluetooth screen saying ‘Problem Connection. turn device off and back on’ (obviously turning it off and on again doesn’t work) I have audio with the device no problem, music, podcasts whatever, but if someone calls me, it doesn’t ever allow me to use the Ace as an option for the call (same if i dial out.) The correct permissions are selected, headphones are up to date V 3.15-232a694e  A set of £450 headphones that don’t allow calls….. About right for sonos. 

Considering the Sonos Ace. I fly with my wife and we watch show on my phone or iPad together using Apple share audio via 2 sets of Apple AirPod pros. Would I be able to have on the Ace and then share audio to her AirPod pros so we could both watch the same show? Me using the Ace and her with AirPods. This is strictly for travel. Sorry if it has already been asked. 

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

Hi Can any current owners confirm that the ANC works when wired/plugged in as I want to use them for long-haul flights connecting to in flight entertainment via jack. Thanks

Why is Spacial Audio - Head Tracking grayed out.  This is while connected to Apple iPhone 15.  App & Ace updated today. 

I've searched high and low and can't seem to find any information on driver impedance anyone have a clue?

Wie herkent dit? We hebben sinds augustus een Sonos Ace en deze is verbonden met de Arc. Nu vertelde mijn dochter dat ze af en toe een knetterend geluid hoort. Zelf heb ik het nog niet gehoord, maar we hebben de Ace gisteren teruggebracht en zonder problemen een nieuwe gekregen. Vanmorgen heeft mijn dochter de nieuwe Ace weer gebruikt en het knetterende geluid is er nog steeds. We hebben het programma dat ze keek teruggespoeld om te controleren of het aan het programma lag, maar dat is niet het geval. Weet iemand wat dit kan zijn? Moderator edit:Google Translate-Who recognizes this? We have had a Sonos Ace since August and it is connected to the Arc. Now my daughter told me that she hears a crackling sound every now and then. I have not heard it myself, but we returned the Ace yesterday and received a new one without any problems. This morning my daughter used the new Ace again and the crackling sound is still there. We rewound the program she was watching to check if it was due to the

My Sons Ace no longer activates Siri. It’s not an issue with my phone as have now replaced my phone to a new iPhone 16 and the issue remains. Long pressing the sound control button on the ace does nothing. I’ve spent ages on with Sonos customer services (who were trying to be helpful to be fair) but to no avail. I’ve now very disappointingly received the below email from Sonos which I find unacceptable. Anyone else had this issue?   from Sonos: Hello Matthew, I hope this email finds you in good health. My name is Daniela, level 2 member and your case has been escalated to us. I'm sorry about the inconvenience with the Ace not activating Siri any more, I checked and this is actually not a Sonos Ace feature, it may be possible for it to activate by doing a long press in the ANC button, however, if you check the User's guide, there is nothing related to Siri and the Ace being compatible, that said, if it is not working now, we don't have troubleshooting steps for it since this is not part

Is it normal that artwork doesn’t appear on the SONOS S2 headphone area, playing Bluetooth from Apple Music?  

Sorry if this has been asked/answered/discussed, but why on earth do that not allow the Ace to be used with Alexa.  To me it is a no brainer.There are so many examples of why this is a needed interface.  The Ace is a great noise cancelling headphone, but what if I have a timer going on my Alexa for my lunch to be ready, and I’m listening to music while I’m working with my Ace headphones on with noise cancelling going, now I can’t hear my timer go off.  This is a simplistic example of use case, yes, but nonetheless, this is one thing I think at this point Sonos has really missed the mark on with the Ace.

Even some very cheap headphones tell you in your native language or in English how much battery life is left. You would expect that from headphones that cost up to 20 times more. Having to open the Sonos app every time to find out is really annoying.

Hi all,Enjoying the headset but the minimum volume seems oddly high. For people with sensitive ears like myself this can be an issue. I’ve seen a few posts over time regarding this but it doesn’t seem like it has had any momentum. It would be really great if we could get atleast one additional volume lever to go lower. Please consider this!

It’s loud even setting it at the min. Can Sonos fix this? I compared it with my Bose Headphone. Sonos Ace is a lot louder. I don’t want to return it. However, if it can’t be fixed, I have no other choice…. 

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks 

Has anyone else struggled with the Sonos Ace power button? For me, it seems to work only when pressed for a very precise length of time—not too long or too short. It’s a bit frustrating compared to the toggle switch on my old Bose QC-35 headphones. What’s the secret to pressing the power button?

If I am away from home, will Sonos Radio HD stream via the iPhone app to the Ace headphones? This the last factor is deciding which over-ear headphones to buy, and whether to continue with iTunes. Thnx in advance. 

I connected by Bluetooth Ace to our Sony smart TV.  Excellent sound no lip sync problem.  To get to iPad I shut Ace off, turn iPad blue tooth on and Ace back on to listen to music.  How can I get back to listen TV without going into TV settings?

hello, i  bought a sonos ace, and when i went back to my country i inbox it and see that bluetooth not working, it keep showing me purple light, when i restart the blue light flash for two sc and go back purple, i tried to reboot by plugning usb, by keep pressing power 3 7 1000 seconde nothning work, contact me please, am not happy at all

I recently got these headphones and I am having issues with connectivity. It keeps on disconnecting from my laptop. The longest it stays connected is 2 minutes which is very frustrating. Nothing is covering the IR. Not sure what the issue is as it connects fine to my phone.