Headphones

I listened to the behind-the-scenes Sonos presentation on the Ace headphones today.  As I understand it, TV Audio Swap only works with HDMI as the connection/source.  From a technical standpoint, does anyone know know why Swap is that limiting?  For example, my Victrola Carbon Stream plays vinyl through the Arc.  I can connect the Victrola to the Arc via WiFi with the Arc basically acting as its own router.  What is it that prevents the Ace from being capable of playing that audio?

Hi All,Not sure if this has been covered or is a known issue, but I’m trying to listen to music through my Ace headphones via the Sonos app, rather than Apple Music directly.  I have the headphones on and connected, and also have an Era 300 connected - when I try and play music via the app it will only play through the Era and does not pick up my Ace’s at all, to be a me to select this as the output method. I would have expected to have the option to choose between both devices as I wish. As it stands I am unable to listen to the Ace’s via the Sonos app. Am I missing something or is this not possible?Many Thanks,Dan

I cannot get my Sonos Ace aux input to work (via an USB-C to 3.5mm cable). Using Bluetooth Works Using USB-C to USB-C cable worksI’ve tried 2 different usb-c to 3.5mm cables, and both fail to playback audio. Anybody have any suggestions on how to debug this?

Hear is a suggestion for the powers that be surrounding the ace headphones integrating into the ecosystem. Why not use a base station for the headphones. The base station connects to the Sonos system with WiFi. The headphones connect to the base station by Bluetooth. The base station is plugged into power and acts as a headphone stand that charges the headphones when hanging on it. Problem solved. Maybe sell this base station as an accessory. What do you think? 

Anyone have an issue with SONOS HEADPHONES, voice is leaking so loudly outside that other person can hear loudly what we hearing in headphone. In BOSE it never happens

I’m disappointed to discover that Wear Detection and the control buttons (eg stop, volume) don’t work on Ace headphones when using TV Audio Swap. So if I’m watching TV, I have to rely on the remote to do everything. I hope this is a bug and not a feature. Can someone please advise?

I just bought the headphones and when I swap with the Arc it plays perfectly for 5-10 seconds then my tv goes black almost like the tv turned off but it is still powered on. I use an Apple TV and was wondering if anyone else is having an issue? 

Has anyone experienced when playing music through app on the sky q tv has a cracking noise? Is only on the music app 

The update killed my system. Everything I loved and recommended to my friends is gone. Years and years ago (2001 I was introduced to Sonos through our supplier of Pioneer) I spent nights burning all my CD’s and imagine digitally copying my old tapes… yes some of us not all will remember that process. I love my S1 system at home, I have an S2 system also but haven’t used it since the update, I like not paying for my music I like, my thoughts are with the update if Sonos want this system to be a pay to play system. Why don’t they cover the cost, Sonos would have know in advance what worked and what didn’t, in my business I’m responsible for my actions. The buck stops with me. Who in Sonos is willing to answer me. I’ve been a dedicated Sonos supporter for 20 plus years. I Have sold Sonos systems and helped others in the set up because I believe in this product. You’re pushing Ace and I’d say it’s fantastic but… why would I buy it knowing my S2 system is a quarter of what its fictionality

Audio switch from Arc to AceHey,Anyone who got their Ace having trouble with audio switch feature? When I’m trying to make a switch it says something that ”could not finish the switch, make sure your products are powered on and try again later” with link to Sonos support. I have Arc + sub + symfonisks if that even matters. I have tried rebooting Ace and tried to use content button instead of app, didnt work.

The new Sonos Ace headphones won’t work with Windows 11. Device manager reports a new Unknown Device when pairing with Bluetooth or USB-C. Uninstalling, reinstalling, re-pairing, all result in the same Unknown Device. Completely unusable on Windows.

I accidentally charged my Sonos Ace with a USB instead of a USB - C.  Might I have damaged my Sonos Ace?

Hello, following the configuration of the Sonos ACE, I notice a sizzling at the right speaker level. What to do? Thank you!

Hi everyone. Please how do I put my Sonos Ace to sleep? Does it sleep on its own after a period of inactivity? 

I got my headphone, and overall, I am quite happy with them. The Swap feature with ARC is quite cool I must say. But, what would make these headphones feel like I bought a high-end SONOS product is for me to be able to use the SONOS grouping, which I understand is not a feature. But...if now we can swap the HDMI input from ARC to the headphones, I do not see why I cannot use my ARC or ERA300 to drive the headphones through sonos app without a TV. Let us swap from supported speakers for them to drive the headphones, and we have a good-enough product for now that feels and works much more integrated with the SONOS system.

Hi, I am curious about when I will be able to buy the Sonos Ace in China.!-->

Can I connect the Ace to an Apple TV 4K (2nd Generation) via Bluetooth..!?

I hope this information helps with the understanding of the features discussed below as there have been quite a few posts on the subject(s).Sound SwapThis process occurs with the Sonos Arc over the 5Ghz channel generated by the Arc. The process is similar to that used when surrounds and/or sub(s) are bonded to the Arc to send them surround data and low-end effects. * Don’t over think the process. Even though the Ace headphones and Arc communicate over 5Ghz the Ace headphones will not join your local network over WiFi.Head TrackingThis feature is primarily designed to be used with Spatial Audio content. As you move your head everything remains focused for true awareness. It works very well. Head Tracking once activated remains on until you disengage it in the app. Please know that if you are listening to stereo music through your device (over Bluetooth or Direct connection) with Head Tracking activated turning your head 90 degrees to the left or right will cause the sound to drop from t

I just received my Ace headphones and I am overjoyed so far. The one issue is that I have multiple Sonos Arc soundbars and when I go to add TV swap it is only seeing one. What am I doing wrong?

Was exploring the idea of integrating a Sonos app into the car's app feature. Since the headphone comes with the "situational awareness" feature (and sometimes I'm guilty of having them on my head regardless of the feature) it would be cool to see how that could be used as an extension to the traveling experiences. 

I purchased 2 pair of Ace headphones and trying to return one of them. The pair I’m returning I also purchased the 1yr warranty. When I try to submit the Money Back Guarantee form on the Sonos website, I get an error message saying it can’t be returned online with a link to Create Support Case. I received an email in about 10min saying “I understand that you've contacted us regarding the extender warranty on your most recent order with us. I'll do my best to help you with your request.”  Just want to submit a return. Anyone else having this issue?

Hi I have an iPhone 15 and Sonos ace. can I get a DAC connector and wire my headphones to my phone and get hi res lossless?  any help would be great before I buy a DAC.  Thanks  craig 

I use the ace headphones in office as my primairy video calling headset. In a busy office environment I get complaints for other people in the meeting that they can hear a lot of noise from other people talking in the room. As for my side: I can either choose aware mode and experience the same. Hear all the noise in the room and my own voice, or I can switch on anc and the room goes completely silent and I cannot hear myself properly anymore. There is no in between (sometimes reffered to as side tone) where me and the people in the meeting can only hear my voice clearly, but all the other noise is cancelled.This makes them pretty much useless for office calls. There is no voice isolation that can distinct between my voice and other sounds

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. HelloI wanted to get this out as quickly as possible. Please excuse typo’s. So no particular order pass the first topic/observation. I’m going to take a page from the Peter Pee’s review book and give you (IMO) the main highlight up front…Main Highlight Sound Swap is WORKING!!!!You’ve really gott’a watch  a movie like Top Gun: Maverick to really appreciate the sensation of objects in time and space. The jets moving left, right, up, down, overhead and coming from behind is a phenomenal experience!  Admittedly when the Swap is first made it takes a minute or two to redirect your focus to the cups; but after that you forget that you’re listening via the Sonos Ace headset. I currently have it setup on two of my Arc’s and can select which one to use  Sonos has promised to include the Beam (gen 1&2) and the Ray in future updatesStartup What to Exp

I have had the Sonos Ace headphones for a few days now and for what it is worth here is my feedback which may or may not be useful info to other community members sitting on the fence with this product.Pros:Looks and Feels like a quality product.I like the sound profile based on listening to a wide variety of songs from my music library.Effective ANC.Unlike others, I have had no issues with the initial setup and subsequent updates.Unlike others, I do not appear to have the issue with right ear static.Cons:I keep going into the Sonos app to stream my music to it - Lol.The Wear Detection on my unit is hit and miss, mostly miss. Hopefully a software issue and not a bad IR sensor???I have Beam and Ray soundbars so no sound swap as yet. So for me at the moment they are just relatively expensive bluetooth headphones with no point of difference to the competition out there.Based on the above I am happy with my purchase and assuming(?) that I am in the vast majority of Ace users who are not ha