Headphones

I have just received my ace headphones and can't believe I can't play music via the sonos app. What a joke, the app literally just allows access to the settings. Along with next to no functionality with Android devices I feel really let down by Sonos. How long have they known they were releasing headphones and they come out with this s##t show. 

I currently listen to my vinyl collection through my sonos speakers.   Is there any way to listen to them with the new headphones? I have read dozens of threads but can’t find a yes or no answer?  My record player is connected to the system via a Play 5 v2.

I would like to know  if or when the Headphones will operate together with my good old playbar. Thx

Sonos Ace don’t have an idle trun off and trun on again when wearing?

Am i stupid for thinking i could listen with my partner together if there’s a bundle package for sale? I just received the two, which i bought because there’s a baby on its way and we got these so we could still watch movies without waking the baby up. After some struggling i finally got each individually connected and was excited to test them together. Not an option. Unable to pair them together.Now..  why on earth would you offer a pair on the website when you can’t listen together?I feel so stupid for thinking i was able to listen together. Really hope this is gonna be supported in an update.   

I recently purchased the Sonos Ace headphones and I’am getting sound like a record skipping when on tv swap, especially with Apple TV 4K 

I have seen that the Sonos Ace headphones will have TV Audio Swap at launch for the Arc and will have updates to add that same functionality for the Beam Gen 1 and 2 and the Ray. Is there any reason that the Amp, Playbar, and Playbase would be excluded from that functionality? I’d understand if it was about Dolby Atmos and limited to just the Arc soundbar, but with the Beam and Ray soundbars not being true Dolby Atmos either, I’m wondering if the Amp, Playbar, and Playbase would also be considered for future functionality. 

 Hello, I have some Sonos ACE and even if I have the usage detection function active, it doesn't work. If I take off the headphones, the music doesn't pause. What can I do?

As an avid Sonos fanboy, I am crushed. For the first time in my long Sonos relationship, thanks the new Ace headphones, I have experienced a terrible user experience from their products.Initially, I was forgiving with the lack of Android support at launch (I have an iPad and my wife has an iPhone), but it became immediately clear that Sonos has shipped a half-baked product. Frustratingly, the hardware has built-in-in functionally for many features, but the software cannot fully support them.I was mostly excited with the touch pass feature between my Arc and Ace headphones. This was the killer feature that I was waiting for. Dolby Atmos and head tracking? Sign me up! After spending a solid hour just making the handshake happen between the Arc and the Ace, I still could not get this feature to work, either with the content key or through the app. By the end of the night, I was left with a fancy pair of Bluetooth headphones. Before heading to bed, defeated, I logged into my Sonos account

Got myself the Ace recently, delightful headphones to own, but I've had nothing but trouble connecting to my PC. 7800x3d ASUS Prime B650M-A Wi-Fi II DDR5 if that helps.First and foremost, my phone (flip 5) pairs seamlessly. OOB and currently. On my computer, it detected it quickly but there was a tonne of drop-out, lag, and static. In attempting to resolve the issue I restarted my pc a few times and had to repair the headphones each time. Multi-point made no difference.They were working perfectly for 20 minutes, restarted my computer to test reconnecting again. Couldn't reconnect, couldn't remove, couldn't re-pair. Factory reset the headphones, fiddled with bluetooth drivers, deleted a few in the hidden tab, it connected again. Switched audio back to phone, same issue.Repeat steps, doesn't find headphones. Disable and re-enable bluetooth drivers, 404. Re-install drivers, 404. Currently moving onto slightly more nuclear options: windows repair, full power-down, re-install windows(keep f

What should the behavior of the status light be on the Sonos Ace headphones? My understanding is that when you aren’t wearing them you should see the status light illuminated. If so, that is not what I am currently observing. The only time I see the status light is when I turn on or off the headphones. It will turn blue for a second. Or when I have it plugged in to charge it shows a solid orange light (only when device is turned off). I have tried leaving the headphones on and forgetting the bluetooth connection to my phone. Should this not show a solid white light? Again, this is not what I am experiencing.

Having serious issues connecting Ace to the App on my Pixel 7 pro. The App cannot find them at all. Here’s what i have tried so faruninstall re-install app factory reset of headphones installing the app on my work phone (iphone) and then connecting Ace. This worked fine, and the headphones are recognised there.  But the App on my Pixel 7 Pro still won’t find them, even after repeating combinations of steps 1 & 2 above together with switching off bluebutooth on the iphone. tried going through the suggestions on a previous thread  is there any way to actually have the Sonos App on Android recognise the Ace? If i can’t use them in combination with the Arc for movies/games or adjust the basic EQ I might just return them.

Hello,i have issues using my Sonos ACE with the ARC.Before the newest ACE Update, i saw the TV Swap feature in the Configuration Menu. Since the Update, this feature is gone and i cannot use it anymore even if i long press the Button. Nothing happends. I already tried to factory reset my ARC and the ACE, restartet both and tried to use different inputs, but nothing helps. I use the Latest App Update and firmware updates. Also i have intefering noise on the right earbud when i pause the music playback. Is anyone dealing with same problems?  

Hey Sonos,I use my Sonos ace for my Mac at work . After using it for about 30 min / 1 hour suddenly it won't detect any microphone input any longer. E.g. I can still hear phone / video calls but I can no longer say anything. This is pretty annoying, can you help?

My headphones are only providing noise on the right hand side.  It was fine, then after charging, the left had side completely dropped out.  Another frustrating Sonos experience.Edit: - And now it is back to normal!!

I love my new Sonos Ace headphones, but I primarily use headphones to listen to podcasts. Rather than a skip forward one track or back one track, I’d like to use those functions to skip forward 30 seconds, or back 15 seconds. I wish I could put it in, like podcast mode or music mode to change that functionality.

Just got the new Sonos Ace…. works great, looks good, sounds amazing. Problem is the App shows that Sonos Aces needs an update and every time I attempt this it gets to 100% then fails to update. Fed up with pressing the “Try Again” button. Anyone else experiencing this issue.

I just received my Sonos Ace yesterday and noticed that the headband had a subtle creak whenever I pull them apart to wear. Does anyone notice anything similar? I'm wondering if this is expected since the headband is plastic or if I should consider an exchange. Otherwise, it's a great set of headphones. Thanks!

I understand that the Sonos Ace can connect to 2 Bluetooth devices at once after enabling multipoint in the app. However, can it remember more BT connections so that you can pair it with a few other devices but connect only to 2 at a time/ as an example the nose qc ultra headphones remember 8 connections, but connects to 2 at a time and you can select these devices either in the app or by reconnecting these devices through Bluetooth settings. I was wondering if the Ace do that as well thanks

I have Sonos Arc connected to Apple TV 4K to LG CX OLED TV. Multipoint is disabled. Watching Dark Matter. I am getting distortions on Sonos Ace when I hand it off sound from Arc. Like a short buzzing spike once a while. Anyone else hearing that?I updated the iOS app to the latest as well us the rest of the equipment.Sonos Arc is connected via ethernet.Bad unit?

Can you take a phone call while connected to your arc with the ace? Simultaneously watch the tv while taking a phone call?

I personally was not impressed with the OEM case for the Sonos Ace. I’d like to share with you the case I prefer that was designed for Apple’s AirPods Max (of which I own a set); but works quite well with the Ace headset. Speaking of Apple’s AirPods Max OEM case...that IMO was a joke and ½ 😂.Getting back on point...the case I prefer is a bit on the pricy side at $99 made by WaterField Designs in San Francisco, CA. Materials are Leather and Ballistic Nylon with moisture proof zippers. As you will see my choice is black leather; but for the more adventureous there is a white leather option. It’s not as compact as the Sonos Ace OEM case which may be a problem for some. However, IMO its AIO nautilus chambered design is a more complete package for protection, travel and/or EDC. Below are pictures that show a comparison to the Sonos OEM case for the Ace and features of the case I prefer.  Enjoy!Side by Side Comparison Height Comparison  Volume Comparison Interior Fit and Battery Compartment

Just FYI…The Ace charges at about 5 watts and gradually drops as it reaches a full charge. The cable being used is Baseus  PD 100W USB-C to USB-C cable ($15.19) with a 128W GaN PD charger by Pxwaxpy ($28.95). Both products are on Amazon.  

So I got the Ace yesterday and have been mostly happy, except for TV swap. It seems to have pretty significant, thought intermittent cutout.Is anyone else experiencing this or does anyone have solutions? It’s also like a digital snap/crackle that occurs intermittently.Love them otherwise, but these will have to be returned if there’s no fix. It’s too distracting and certainly not something I’d expect at this price point. Already tried removing swap and hard resetting ace.

My ACE is recognized in Windows 11 via Bluetooth (after a while) but when I want to listen to some audio I just get some sparks of sound but no fluid audio. Also the microphone isn’t working properly. Is this only occurring with me or is this just a problem on my PC?Via cable with 3,2 jack sound is oke but the microphone doesn’t work at all.The update has no effect.What is the problem here?Have latest Windows 11 update installed.Tried ACE also on my iMac with bluetooth. No problems at all!