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Lexib6
Contributor I
June 6, 2024
Question

No sound when Sonos Ace power on/off

Before I updated the Sonos Ace headphones when I first received them, there was a sound indicating they were on or off when holding the power button. But since I updated, I don’t hear any sound making it hard to know if the headphones are on or off. I have to open the Sonos app to see if the device is connected which is a bit annoying. Anyone else experiencing this issue?

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7 replies

cgogerty
cgogerty
Enthusiast I
June 6, 2024

I would contact support directly and they don't monitor this community. 

All I can say is my ACE headphones make a noise when switching on and off even after the update. 

Do you not see a light on either? Flashing blue when switched on until they connect then solid blue?

 

 

CG
    Maurigno74
    Contributor I
    June 14, 2024

    I’ve got same problem and not able to solve it out. Contacted Sonos assistance but actually they’ve been not able to help yet. They keep saying they’re working on this and will lem me know…. I’m going to ask a substitution or a refund 

    cgogerty
    cgogerty
    Enthusiast I
    June 14, 2024

    Have you upgraded the latest firmware that was released earlier this week? 2.9.3 or something. 
     

    CG
    Maurigno74
    Contributor I
    June 14, 2024

    Yes and after that problem started (before the updating headphones was working properly) 

      ecr80
      Lyricist II
      July 8, 2024

      Same issue after the recent update. Sometimes it comes back though. 

      Ken_Griffiths
      Ken_Griffiths
      July 8, 2024

      Same issue after the recent update. Sometimes it comes back though. 

      I haven’t seen the issue so far with my own Ace, but it might perhaps be worth someone with the problem here reporting it to Sonos.. no doubt if there is a bug, it will then get fixed with a later update. Here’s the link if anyone with the issue want to report it and provide the Sonos Support Staff with a diagnostic report. 
      https://support.sonos.com/s/contact

      Pilot72
      Lyricist I
      July 25, 2024

      I have the same issue. No sound when turning on or off. Has anyone corrected the problem?

       

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