Contributor I

Answered

Ace headphones not charging

99 replies
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Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try???

Thanks

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JaimusAnswer

Lyricist I

I just wanted to chime in, I use the Anker Ganprime chargers (67w minimum) primarily for work and home. I first noticed the ace not charging after I had it pluged in, for a few hours and the battery depleted. I have not tried the factory reset, since there was the day one update, but I did find switching to a generic USBC 14w charging brick, that it is currently letting me charge without the reset. I'm curious to know if those that have done the reset if they are able to use their "fast" charging bricks and that it's a software fix rather than a power limit issue.

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Bezzer

Trending Lyricist I

I get the same if they are on...when i turn them off i get the charging light.

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SuperWeebleAuthor

Contributor I

I don’t get any light when they are turned off. I get the blue light when turned on be they are not charging

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SuperWeebleAuthor

Contributor I

Got it charging now, needed to follow the factory reset procedure. Turn on, hold power button then plug in cable and wait for light to flash white/amber then key go when it goes solid amber. Now charging. Hope this is a one off!

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Johnny1977

Lyricist I

My Sonos ace headphones have no light to indicate flashing and don’t appear to charge. Is anyone else having this problem? I’ve tried rebooting but it hasn’t changed the charging issue.

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SuperWeebleAuthor

Contributor I

Did you try factory reset, that fixed it for me?

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Johnny1977

Lyricist I

Yeah I’ve tried this, thank you. The amber light doesn’t stay solid amber so no fix.

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JaimusAnswer

Lyricist I

I just wanted to chime in, I use the Anker Ganprime chargers (67w minimum) primarily for work and home. I first noticed the ace not charging after I had it pluged in, for a few hours and the battery depleted. I have not tried the factory reset, since there was the day one update, but I did find switching to a generic USBC 14w charging brick, that it is currently letting me charge without the reset. I'm curious to know if those that have done the reset if they are able to use their "fast" charging bricks and that it's a software fix rather than a power limit issue.

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Elliot_1983

Trending Lyricist I

I was also unable to charge my headphones using various Anker chargers. Apple charger worked but really hoping Anker issues can be resolved. Really glad its not just me though

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SuperWeebleAuthor

Contributor I

I could not charge with my Anker charger until I performed the factory reset. I then could charge on both the Ankers 18W and 45W ports. However, today it does not work again. I tested my Apple 18W charger and that is working fine.

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Elliot_1983

Trending Lyricist I

hope we can here something official from Sonos on this

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