Contributor I

Answered

Ace headphones not charging

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Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try???

Thanks

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JaimusAnswer

Lyricist I

I just wanted to chime in, I use the Anker Ganprime chargers (67w minimum) primarily for work and home. I first noticed the ace not charging after I had it pluged in, for a few hours and the battery depleted. I have not tried the factory reset, since there was the day one update, but I did find switching to a generic USBC 14w charging brick, that it is currently letting me charge without the reset. I'm curious to know if those that have done the reset if they are able to use their "fast" charging bricks and that it's a software fix rather than a power limit issue.

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T

Tiamy

Lyricist II

My UGreen PD NaN charger won’t charge my Ace but the brick that comes with my Quest 3 does.

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Niño314

Lyricist III

I'm experiencing the same problem here. But with Belkin chargers (65W and 40W - both have dual ports. Nothing works). These Belkin chargers are widely available, including the Apple Store. They work for all of my other USB-C devices, except Sonos Ace.

I got Apple (96W and 35W) and Google (30W and 18W) chargers. They're all working.

What's the explanation for this?

Ken_Griffiths

My UGreen PD NaN charger won’t charge my Ace but the brick that comes with my Quest 3 does.

Does that charger have a 5v x 3A (15w) power output for its USB-C connection and is it a single port charger, rather than multiple outputs? ..I’m just curious if Ace currently requires that to charge its batteries. It seems to be stated on all the PD chargers that work here with my Ace.

T

Tiamy

Lyricist II

My UGreen PD NaN charger won’t charge my Ace but the brick that comes with my Quest 3 does.

Does that charger have a 5v x 3A (15w) power output for its USB-C connection and is it a single port charger, rather than multiple outputs? ..I’m just curious if Ace currently requires that to charge its batteries. It seems to be stated on all the PD chargers that work here with my Ace.

The Quest 3 charger has 5V x 3A (18W) power output

Ken_Griffiths

My UGreen PD NaN charger won’t charge my Ace but the brick that comes with my Quest 3 does.

Does that charger have a 5v x 3A (15w) power output for its USB-C connection and is it a single port charger, rather than multiple outputs? ..I’m just curious if Ace currently requires that to charge its batteries. It seems to be stated on all the PD chargers that work here with my Ace.

The Quest 3 charger has 5V x 3A (18W) power output

How about the UGreen charger power output, the one that doesn’t work for you? Does that output 5v x 3A (15w)?

T

Tiamy

Lyricist II

My UGreen PD NaN charger won’t charge my Ace but the brick that comes with my Quest 3 does.

Does that charger have a 5v x 3A (15w) power output for its USB-C connection and is it a single port charger, rather than multiple outputs? ..I’m just curious if Ace currently requires that to charge its batteries. It seems to be stated on all the PD chargers that work here with my Ace.

The Quest 3 charger has 5V x 3A (18W) power output

How about the UGreen charger power output, the one that doesn’t work for you? Does that output 5v x 3A (15w)?

Not really sure. It looks like it can based on this chart but I haven’t tried it again after finding out that the Quest 3 charger can charge it. But I do remember that I am charging other devices on the Ugreen charger when I plugged in the Ace so maybe it matters.

Ken_Griffiths

My UGreen PD NaN charger won’t charge my Ace but the brick that comes with my Quest 3 does.

Does that charger have a 5v x 3A (15w) power output for its USB-C connection and is it a single port charger, rather than multiple outputs? ..I’m just curious if Ace currently requires that to charge its batteries. It seems to be stated on all the PD chargers that work here with my Ace.

The Quest 3 charger has 5V x 3A (18W) power output

How about the UGreen charger power output, the one that doesn’t work for you? Does that output 5v x 3A (15w)?

Not really sure. It looks like it can based on this chart but I haven’t tried it again after finding out that the Quest 3 charger can charge it. But I do remember that I am charging other devices on the Ugreen charger when I plugged in the Ace so maybe it matters.

I reckon that charger may work with a USB-C connection if nothing else is connected to that charger, but that’s just a guess on my part.

B

BlueDevilJeff

Lyricist II

Any response from Sonos on this explanation as to why some chargers work and some don’t?

Ken_Griffiths

Any response from Sonos on this explanation as to why some chargers work and some don’t?

I’ve not spoken to Sonos Support personally as my own chargers here are working okay with the Ace. If you have an issue with a charger, then it’s perhaps best to make the Sonos Support Staff aware of the make/model etc. the link to contact them is here:

https://support.sonos.com/s/contact

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Aussieterror

Lyricist I

I experienced the same issue, just need to make sure to use a PD compatible charger. This could be an issue for travellers if you plan to use chargers on planes. A portable USB storage bank that is PD capable works. While this is the only negative I have. a positive point around charging is that you can charge the headphones while still connected to Bluetooth which is something a lot of other headphones cannot do.

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