Sonos Ace - Static

52 replies
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Just had my new Ace delivered, and there seems to be a slightly varying static sound coming from the right headset.

Anyone getting this too?

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AznIrish

Lyricist I

Exact same issue, static like noise originating from right headphone, particularly prevalent when taking calls with the headset, otherwise noticeable during in between songs and when music paused. Appears to only present with active noise canceling on. Hoping it’s something that can be resolved with a firmware update or only impacting a small number of units.

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Twarkie

Lyricist II

I have the same issue with static noise in my right ear, which also gets much worse during calls.

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PurpleHeadphoneUser

Lyricist II

Same issue here. In fact the odd static noise from the right headphone goes away if i place my palm over outer right cup (not blocking the mic metal mesh thing) just contacting the outer cup with my palm.

Hopefully Sonos can fix this, because other wise I’ll have to return my Ace headphones.

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pawelwa

Lyricist III

I have the same issue, it’s increasingly annoying when I am on the Zoom call, when I am listening to music it’s difficult to notice.

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Astrosmack

Lyricist I

Same issue.

Seems to not be present when hard wired or using WiFi from the arc. I think it’s the Bluetooth module + ANC - I’ve noticed similar sounds on AirPods and xm5s.

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AshCM

Lyricist II

Same here, are people returning it do we think there could be a software fix?

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PurpleHeadphoneUser

Lyricist II

If i disable Active Noise Cancellation and Aware Mode it seems to go away (requires Sonos App connection to do this). So it seems to me related to ANC/Aware mode.

edit: it also seems worse when connected to my PC vs my phone’s bluetooth. However both produce this odd static/slight glitchy beeping when ANC/aware mode is turned on.

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jjboyce

Enthusiast II

Omg so glad I’m not alone with this!! I’ve also created a thread over this.

Same exact issue here too. Seems to be very commons and maybe it’s a software issue? I hope it is and it can be fixed.

What have you all decided to do? I was thinking I had a fault unit and I was going to return them to swap them. But I feel like it’s every pair at this point. Maybe we are more sensitive to this and only a bunch of us have noticed?

Do we know if Sonos is aware of this?