Enthusiast II

Answered

Sonos Ace - Buzzing / Static Noise and low volume HELP

182 replies
13830 views

Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

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JayperryAnswer

Lyricist III

Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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pawelwa

Lyricist III

I got my Sonos Ace headphones today & I’ve noticed the same issue. I can hear a gentle static buzzin in the right ear, I don’t hear it when headphones are not playing anything, but if I join the call over Zoom and no one else is talking I can hear it, or when I just listen to music and pause it. I hope SONOS can resolve it via software update.

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AshCM

Lyricist II

Same issue, this is almost as disappointing as the app.

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Jackie Daytona

Lyricist I

I have this issue as well. Straight out of the box and it buzzes out of the right ear. Performed the day-one software update and it didn’t help.

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jjboyceAuthor

Enthusiast II

Omg so glad to hear it isn’t just me… I feel so much better. It really bummed me I thought I had a faulty pair. Do you all reckon is a software issue?? What shall we do?

I don’t know what to do… I feel like we might return and get another pair just to find out it’s all the units or something… :(

Does anyone have any idea what is the best next step? What have you all decided to do?

Tezcatlipoca

Same here - right ear buzz. Hoping it’s something that can be fixed with a software update...

Tezcatlipoca

The Sonos Support Bot can’t help, and the live chat is closed here, so I’ve emailed ceo@sonos.com ...

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Ven9

Lyricist II

Just unboxed and set up my Ace. I have the same issue. I hear static buzz on the right.

rosswells127

Prodigy I

Just FYI: Just unboxed and set up my Ace, turned on noise cancellation and can confirm that I do NOT have the issue with static/buzzing sound in the right ear. Perhaps a faulty batch?

Ross.

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erizzle22

Contributor I

Well time for a recall jk I hope not, when I started to notice it was when I did the tv audio swap and watched blue angels on Amazon prime (amazing by the way) there were a couple dropouts but yeah I heard static/crackling in the background the whole time wondering if it was the headphones or not, came here and I guess I’m not crazy.

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jjboyceAuthor

Enthusiast II

Just FYI: Just unboxed and set up my Ace, turned on noise cancellation and can confirm that I do NOT have the issue with static/buzzing sound in the right ear. Perhaps a faulty batch?

Ross.

I wonder if you did do the update? Do you have any settings switched off - is it still no buzzing crackling ?

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