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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27797 Topics
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VonAlphaBisZuluContributor I
asked in Controllers and Music services
TuneIn (new) custom URL buffering problem

I followed the instructions by starflyergold and thecaretakerUK to get custom URLs into the new Sonos app. Playback works for a couple of minutes, with occasional short skips, but after about 10 minutes the playback stops intermittently for a half-second or so. I don’t know whether it has to do with buffering, playback speed or the skipping. Did anyone encounter the same problem? I realized this on my Sonos Roam, and several Sonos-IKEA speakers. The URL I’m using is https://stream.radiofrance.fr/fip/fip.m3u8 - FIP isn’t available on TuneIn.

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K
1 month ago
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farrisbulenContributor I
posted in Controllers and Music services
In-app BBC player experience for US sonos users

Looking for a way to stream replay’s of BBC radio shows like Gilles, Benji, etc. through the Sonos app experience. I have been leveraging Airplay 2 for this, but has intermittent drops.Ideally, we’d be able to add log into our https://www.bbc.co.uk/sounds account and replay all our saved radio shows via an in-app Sonos experience.Thank you for reviewing my request and love Sonos. PS - I appreciate the new in-app experience and the acknowledgement / transparency with which Sonos has handled the changes. Bravo..!

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106rallye
1 month ago
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fireflytooContributor I
asked in Speakers
Attempt to reply to "Support" email to schedule 2nd level "support" for music library access

Since it seems impossible to contact any support rep I will try this since it is the only option. I doubt if it will help.OK I don’t know why I should expect SONOS “Support” to work better than this horrendous release but it seems impossible to schedule 2nd level support with the link in the email I was sent.   As unusable as most of SONOS after the recent “Upgrade”Link leads to a bizarre page with no ability to select the day for a session and a list of incomprehensible times around the world.  WTF???This after wasting 2 hours last week in an unsuccessful attempt to restore access the the digitized music on my laptop that had been easily setup and used prior to the last “upgrade”How do you guys stay in business? 

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1 month ago
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BrampkContributor I
posted in Components and Architectural
Autoplay is back! Great! But…

Auto play for the line in of my Port is back in the app again. That’s great, and it seems to work. However it is not working as it should be. At least not how it worked before.It works all just fine when I played my music (with Spotify) and later (Spotify is paused/stopped playing) I turn on my tv which is connected to the line in port. Then the Port automatically starts playing the line in and changes the volume to the preset value.But now I have changed the Line in volume while watching tv. I stopped watching and after a while my Port auto pauses the line in. Great. But now, when later I start watching tv again, the Port only resumes playing the Line in and leaves the volume untouched. Why is that? Why isn’t the volume changed to the preferred setting for auto play?

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1 month ago
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alip43Collaborator I
asked in Controllers and Music services
my system has disappeared

This is all I get on my system. It was playing fine this morning but after going out to walk the dog I’ve returned to this. I’ve reinstalled the app and rebooted my router. After the reboot my system reappeared briefly but when I tried to play anything I got the “something’s gone wrong” and then it all disappeared again. Anyone having the same problem or know of a fix.Thank you. 

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1 month ago
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TheRoadrunnerContributor I
posted in Controllers and Music services
New Sonos App was a mistake - admit it and start from 16.1 again

There can’t be much positive said about the new app, just watch the threads in this community and other relevant fora.On my OnePlus Nord CE 5G, the app most often just shuts down within seconds. When it does start, it knows nothing about my system. (clear cache sometimes helps, uninstall/reinstal also tried)I am a loyal Sonos customer with Sonos Arc Sonos Sub, Sonos Move, and Sonos One, and I feel the value of this big investment is drastically reduced without a working app.If you insist on this complete redesign of the App, why don’t you introduce it as a new app, and see if it catches on with the users, and leave the old version in maintenance - or perhaps make it open source for people to maintain in a democratic way.

1256
almazri
1 month ago
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User582415Contributor II
asked in Controllers and Music services
Just one radio station will not stream?

It seems pretty odd, but only one radio station (WFMT) will not stream as of yesterday(09/14/24). Neither Tune-in or Sonos Radio will stream the station. Has anyone seen a single radio station drop out?  Any fixes?

14210
controlav
1 month ago
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rbuns75Contributor I
asked in Controllers and Music services
Tunein is not working on the Sonos app for any station

I used Tunein on Sonos just yesterday.  Now none of my stations are working.  I updated everything and still nothing.  What’s going on?

98017
E
1 month ago
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k1elecTrending Lyricist II
posted in Controllers and Music services
S1 app to S2 app

Just about to retire my last ZP100 have got hold of 2x Play 3 to replace it and thought I’ll update to S2 was also thinking of getting a ARC as well but looking at the forum. It doesn’t seem a good idea.Did any one who used S1 and moved to S2 before the disaster update think of the differences?

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K
1 month ago
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JahmettiContributor I
asked in Home theater
Sonos arc incompatible with Samsung s95c?

Hi, I bought Samsung s95c tv and have been frustrated with connecting audio to Sonos arc.  I've been trying unplugging / plugging etc. No matter what i try, the audio drop out all the time. Seems that TV notice an error and switch back to tv speakers. Hdmi-cable is in eArc-connection in Samsung One connect box. TV diagnostic suggests to buy better cable, but i have the cable included in the Sonos arc package. I've seen similar issues, but is there a real fix for this problem available or can the reason really be the cable? Sonos Arc with same cable worked fine with previous TV. 

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1 month ago
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Mylorian26Contributor I
asked in Speakers
set up without home wifi

So I’ve just bought 2 Sonos Era 100s. The description suggested I could connect using either Bluetooth or wifi. I don’t have wifi - I tether from my phone, which is the cheapest option for me.I could not get the speakers to talk to one another without wifi so went to a friend’s house and set them up using his wifi. Worked perfectly and managed to pair them to get stereo.But back home that’s not working. I thought I only needed wifi for the set up and pairing - do I need a permanent wifi in my home?Super disappointed and didn’t think I’d be having this problem, so I’d be grateful for any help

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sigh
2 months ago
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jp69fContributor I
asked in Controllers and Music services
Connection to Deezer has been lost

Bonjour,Je suis abonné à Deezer Hifi et j’écoute le plus souvent des playlist sur mon Sonos (2xPlay 3 + Sub dans le salon, 2xPlay 1 dans le bureau). J’utilise indifféremment le controleur Windows ou Android (S2)Depuis quelques jours, j’ai très fréquemment l’erreur suivante : Impossible de lire “Titre du morceau” - la connexion à Deezer a été perdue.Le problème se produit systématiquement lors du passage d’un morceau à un autre, jamais en cours de lecture. Je peux d’ailleurs facilement le reproduire en appuyant sur le bouton “Titre suivant”. En insistant (en redemandant son écoute), le morceau finit par se laisser écouter, sans erreur.Si j’écoute Deezer avec le navigateur sur le PC, je n’ai pas de souci … mais le son est franchement moins bon que sur Sonos !J’ai bien sûr fait appel au SAV, avec qui j’ai passé un long moment mais sans succès : aucune anomalie apparente n’a été diagnostiquée sur mon environnement.Je précise que j’ai un accès Internet par la fibre, avec un débit élevé, sur

77119
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2 months ago
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TrinityONEContributor I
asked in Home theater
Samsung S95C and others having issues with Sonos ARC, Audio Cutoff and no sound at all

Hi All,I have seen many posts in here about issues with Samsung TVs and Sonos ARC in the area of eARC, Anynet+ (HDMI-CEC) and Dolby Atmos. Especially the TVs that have a “One Connect Box” like The Frame or the High End ones like my brand new Samsung S95C 77 Inch. Who would have thought, that after operating a 8 Year old Samsung UE65KS9080 9-Series 65” Curved TV flawlessly with the Sonos ARC for years, that I would run into such issues with the new high end Model from Samsung which literally costs thousands of Dollars. It also seems nobody has really found a long lasting fix for the issue or figured the root cause. I am baffled about Sonos and Samsung not being able to fix the issues documented all over in this community and leaving customers frustrated and lost.So what is the issue I personally see: After successfully configuring the TV with ARC, Apple TV, Playstation, the TV drops connection to the Sonos ARC and starts switching between internal Audio and ARC Audio, some times after h

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2 months ago
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Hint12OakContributor I
posted in Controllers and Music services
Sonos and iMac music Library

Since the latest Sonos app change Sonos fails to find my iMac Music Library despite giving the path location.  I was told that by now Sonos would have fixed this.  Has anyone else had success?

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2 months ago
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gazoContributor I
asked in Controllers and Music services
Set alarm every 2 weeks

I want to set up an alarm every 2 weeks to adapt to my regular schedule weeks A and weeks B, how can I do?It seems a basic use of alarm

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2 months ago
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sultryfoodandbarContributor I
posted in Components and Architectural
Amps and Ports and Speakers, oh my...

I inherited a restaurant with a sonos system in place.  I don’t know what the speaker types are but they are all wired to an amp which is connected to 2 ports, one labeled for half of the restaurant and the other the opposite half. Issue is, they both control random speakers throughout the restaurant, one speaker doesn’t even seem to be connected..  There aren’t many, maybe 20-25 speakers max.  I don’t really need 2 seperate channels.. It’s too small a place to play 2 different sounds at once. That’s not all.. What had happened was.. the amp was not the right size for the power and was making some wild noises so a friend offered to swap it out for another that could handle the input. (I don’t know crap about this so bear with me on the terminology. I’m a chef.. I’ll filet you a fish or make you a souffle without batting an eyelash but I am probably going to sound like an idiot going forward). The speaker wires are all jammed into the available black and red wire spots in the back.. onl

949
Stanley_4
2 months ago
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JuanzaContributor I
asked in Components and Architectural
Sonos connect makes noise

Sonos Connect seems to have ceased to work.

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Stanley_4
2 months ago
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jvillaContributor I
asked in Speakers
Orange Flashing light

I tried resetting my sub by unplugging, press and hold power button, and plug it back in. The orange flashing light remains flashing. I called customer service and did the whole process mentioned above and still doesn’t work. Does it mean it’s broken? The rep offered me 30% off a new one if I returned it. I laughed at her and said I am not doing it. I want to fix this issue. Can someone please help? I have 2 Gen subwoofer. 

2072
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2 months ago
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DunkirkPieEnthusiast II
posted in Controllers and Music services
Mute individual products

I was pleased to discover yesterday that the functionality to mute individual rooms (products) had been reinstated.  I tend to have all my products grouped together and mute and unmute them as I move around the house, as it’s easier than constantly grouping and ungrouping rooms.I’ve been experimenting with it today and it is completely useless, because whenever I change the group volume it automatically unmutes every product (unlike on the old app).How could anybody think that this is the desired behaviour?  Isn’t there anybody left at SONOS with a brain?

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2 months ago
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GraemeLContributor I
asked in Controllers and Music services
music skips to new track after a few seconds

When I select an album the tracks skip in at random times between 5 and 30 seconds

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2 months ago
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Browns 899Contributor I
asked in Controllers and Music services
Entire Spotify Playlist Not Downloading

The new app took away more than half of my Spotify playlists. How do you get them to download? 

749
MoPac
2 months ago
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CranContributor I
posted in Controllers and Music services
lots of “hidden” settings

The Manage link under settings needs to be modified/updated to make it clear it is a tapable button.  There are lots of edible settings under this that people think have been taken away.

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almazri
2 months ago
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LegatesUserContributor I
asked in Controllers and Music services
sonos app volume control

Can Sonos please prioritize volume control responsiveness when using the iOS version of the app?  Not to pile on but geez what a major step back with the latest update. What the heck?  Was there no user acceptance testing?  I have not seen a comparable market size software release fall so short.  I have been a long time SONOS user and have been generally satisfied but am concerned with the direction of company over last several years. 

200
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2 months ago
kmb23
kmb23Contributor I
posted in Home theater
comment savoir si je diffuse du dolby Atmos? (French)

Bonjour,J’ai un ancien système Home cinéma Sonos : playbar de 2018 + Sub Gen2 + 2 Symfonisk (lumière Ikea) en voie arrière.Ma TV est une OLED65 PhilipsJe viens d’acheter la ARC pour remplacer ma playbar (j’en était parfaitement satisfait mais voulant utiliser mon ACE je n’avais pas le choix.)Raccordement sur une prise HDMI sur le port HDMI2 E-arc 120hz 4kMes téléphones portable sont des Android j’envoie des film via fibre optique avec l’application MY Canal, ou avec une iptv (logo Atmos en bas a droite quand je lance le film)La question est simple : avec le sub Gen 2 et les voies arrières Symfonisk , est ce que je suis en ATMOS ? comment je peux savoir ce que je diffuse en audio exactement ? Moderator Note - Translation by Google:Good morning,I have an old Sonos home cinema system: playbar from 2018 + Sub Gen2 + 2 Symfonisk (Ikea light) in the rear.My TV is a Philips OLED65I just bought the ARC to replace my playbar (I was perfectly satisfied with it but wanting to use my ACE I had no

435
Pools-3015
2 months ago
MKwheeler
MKwheelerAvid Contributor I
asked in Controllers and Music services
Loss Of Volume Control With Mac OS Sequoia 15.0 Update

I updated my iMac to Sequoia 15.0 yesterday.  I have now lost control on volume of my Sonos systems regardless of the app I use for playback.  Whether I use the volume control on the Sonos app, Apple Music (iTunes) app or the Roon app when I set to the volume to the level I wish to listen it will in seconds automatically reduce the volume significantly to a very low volume level.  It does not matter at what volume level I set it it reduces to the one singular volume level.

1803
AjTrek1
2 months ago
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