Get help and assistance with your Sonos system

When I connect my headphones via stereo jack to my 5 it doesn‘t switch and still plays.It already worked half a year ago ….

Since a recent update to Sonos Build: 84163110 (MacOS Sequoia, Macbook Pro M4 MAX), I am seeing a lot of performance issues, interruptions and all-out failure.   I generally am using the Spotify App, with my speaker group selected, which is configured from Sonos.In between these failures and jittery behavior (which includes app playing but NO sound), I am seeing callouts to api.branch.io -- some of them fail, this causes Sonos to freak out, lose my speaker configuration/group.  Not good.This application needs to be able to operate without all these external dependencies being “live” all the time.  I can observe this behavior live, when I manually cut off access to api.branch.io with filters and Sonos again freaks out.Is anyone else experiencing this?  I’m not sure this is the best software implementation with these dependencies.

Hi! I have two era 100 (a stereo pair) connected to a sub mini. It works great if I use AirPlay, but if I connect using Bluetooth, the sound only plays on the stereo pair. How Can I connect to all three of them with Bluetooth? Update: I have tried to unplug all of them, plug them back in, and also removing the sub an adding it to the stereo pair. Still the same issue Moderator edit: combined posts

Hi all wnen I use the Sonos app to play Apple Music the last played songs and albums etc are not showing up and syncing on the actual Apple Music app therefore not going to my replay for the month. I have listening history on for the music app. Is there anything else I need to do within the Sonos app side?

Hi guys. I've just got my new speaker. Was wondering if the sound quality would be different from using mobile data and the bluettoth. Options . To using the sonos app and a fibre biradband connection plz??I can't afford both u see but don't know if I will lose quality in sound .alongside using the app etc .the pros and cons for either are 2 each. PROS:::: CANF USE MY MOBILE ON SONOS APP. THE DELAY CONS is slow when on phone to acer help etc . So don't end up completing what I'm trying to learn … No data when I'm out . For. Calls or tunes . To save on Spotify bill. I don't even know what I'm saying now. Infor action overload. But if anybody would know the difference please in broadband and mobile data when using a sonos speaker?? Thank you guysHannah 

The sound keeps dropping out on my beam gen 2, it happens randomly 

Currently have play bar with sub and amp to in ceiling surrounds. TV is 10 year Samsung. Planning on upgrading to Sonos arc ultra and a newer tv. Question is what tv is more compatible sony kxr7590 or lg g4? Want best 77” in a fairly well lite room with sliding glass doors about 10 feet away on perpendicular wall. I know a lot of info but this is important to for viewing Sunday afternoon football. Of course we watch crime dramas and movies at night. And when she’s not home I love to crank up the volume for a good disaster flick!

Hi Sonos CommunityI’m a newbie and would like some help pls.Context: For music I have a pair of Era 300s and Sub gen 3.  I have a large open plan “L” shaped living/dining/kitchen.  The Dining is in the middle module of the “L” and  has a high 4.8m ceiling.  But the two arms of the “L” have only 2.4m ceilings.    I am thinking of wall mounting the ERAs on the outer dining room wall(left side of pic) which will project music across the dining area and into the kitchen.  They would be mounted about 2.2m up the wall; immediately above the curtains which is the only available space.Problem: I am worried that in this location too much sound from the upward firing speakers will go up into high ceiling void and become lost.  To void this, is inverting the ERAs a good idea or not? Can I get an after-market cord that will go this far up the wall as Sonos seem to offer only lesser lengths?  Or, is my suggested location a dud idea - I am also quite open to other suggestions?I have read quite a bit

I have used Sirrius on my Sonos for years.  Suddenly I see the channels but when I tap on one, nothing happens.   Has been going on for about 3 months.   Have tried all the steps including deleting and reauthorizing but not working.   Anyone else having this issue and how to resolve?

I have a sonos connect that I have used for several years through a reciever.  I have it connected to one of the audio inputs.  Strangely it stopped playing.  I tried a reset several times by unplugging and that did nothing.  I tried a harder reset of the device and than re-added it to my system.  Great. It worked.  But only for about an hour.  Then no sound again. It sits right next to my wifi router. So it gets plenty of signal.  Because it played after the reset, I know it's not the cables.  Any suggestions? 

I recently updated my system to go from a wired / SonosNet system to an all Wireless WiFi system. When I went to add alarms , it would not let me save them. I can put in the information for the alarm but when I hit the save button nothing happens and the alarm does not save.  It seems like this was a problem for people about a year ago but was then resolved and alarms have worked for me up until just now so I can't work out what would have changed. I am using the app for Android on a Samsung Galaxy s24 Ultra 

Like a lot of other people I lost the ability to play my music files on Sonos. I have read many posts about this but nothing in them works. I tried to follow the “checklist” that was somewhere on the community forum to reestablish connection but it says to do things that are not possible options on my computer. I have spent a lot of time several times with the customer help department reinstalling the app and checking firewalls but nothing works. About ten years ago I could click a couple of times on my phone app and play whatever was in my music folders when ever I wanted. That option has been taken away for some unknown reason with the so-called “upgrade” over a year ago. I cannot understand why Sonos can’t reestablish the ability to play from our computers. I have a lot of older format music on mine that does not play on newer devices. I would be happy just to have the ability to play my music on the Sonos system. I tired importing some of it to playlists in Sonos and that doesn’t w

I am trying to search on Bandcamp for music, but nothing returns (ever). This used to work. I have done the following to troubleshoot:Re-authorized my band camp account. I have tried this both from windows app, as well as android app I have made sure my address is correct under my Sonos profile on www.sonos.com.All other services seem to show results for searches but Bandcamp. Spotify, Tidal, Amazon, Sonos, Pandora… all work.

Says I’m not the owner, IVE DONE NEARLY EVERYTHING, reset, app delete,  Sonos has to continue to login at ever step very frustrated this going on 2 hours 

Hallo ihr lieben, ich kann mich in meiner Sonos App nicht anmelden mein Xiaomi fliegt direkt wieder raus. Hab alles versucht! Ich habe einen eigenen Handyladen, also am Gerät liegt es nicht, ich habe auch ein Samsung Gerät getestet, geht auch nicht.  Hat Sonos derzeit Probleme? Danke euch. Liebe Grüße Caroline

My Beam suddenly stopped working after 16 months and now only blinks white. I tried hard resetting and connecting directly to the internet. I called customer support and tried all of the suggested trouble shooting sets they provided. They sent me to Sonos Customer Experience which sent me an email offering to give me 30% off discount for sending back the equipment. Has anybody else had this issue and were you able to either fix the problem or get Sonos to replace the broken unit? I feel like the product should last more than 16 months and also feel like the solution from Sonos should be better than me sending back the unit so that they can refurbish and sell again and only giving a 30% off discount for a defective device. 

I have a Arc Ultra soundbar, a Sub 4, and an Amp driving two wired in-ceiling speakers in addition to a Samsung TV with HDMI ARC. The soundbar, subwoofer and amp can be connected via WIFI. Ideally I would like that the soundbar, the subwoofer and the in-ceiling speakers all be active whenever I turn the system on to watch TV or listen to music. Is there an ideal connection or order of component installation to make this process seamless and intuitive? I'd like to make this as simple as possible in the event that family members want to use the system and not have to learn any complicated sequencing in order to make it work. Thanks in advance.

Hi thereI checked my sonos devices in my current s1 environment and they should all be compliant with latest sonos app as per sonos own compability page.i get an error stating that there are uncompable device on my system therefore the system upgrade cannot be done.Anyone knows how to deal with this? My devices are: Amp, Beam (gen 1) and a play:1.An old device - Connect 1 is listed on my sonos login but has been removed from the system a while ago. any help will be greatly appreciated. addition: after starting the s1 app and ran system compability - it said that I have an old connect 1 - and asked if I would ever need this on my system - I answered NO and then I was send to download the new app version. Doing this it still complains of incompatible device though…I`m guessing that somehow the connect 1 stills blocks behind the scenes… anyone know a trick to get past this obstacle? Have tried the power off on the devices….

App finds system containing One SL but can't join. 

FEATURE REQUEST: Add option to enable "Center speakers" for the ERA's 300, if they are added as surrounds.i saw some threads...but no news about that.Any information?Regards

can i adjust ARC sound volume separately from tv sound volume?    i have a 2023 LG Oled.  From time to time I want to listen to just the ARC, with no actual tv volume. I have the ARC connected via  HDMI cable from the bar to an ARC (Audio Return Channel)-equipped HDMI socket on the LG TV, 

I read with great interest that Sonos now supports Apple Music Lossless. But I’m unable to find a list of supported devices.  I want to add a streamer to an existing stereo. I’d considered Bluesound, but would definitely get the Sonos Port instead if I was certain that Apple Music Lossless worked. Can anyone provide an answer?

When I search for a song or artist and the list of suggestions appears, if I tap on the song I want nothing is happening. Instead I have to tape the dots at the end of the title and press the play now or play next buttons.This is happening on both iPhone and iPad only recently started doing this after 10+ years of owning this system.i still find the app they kindly dumped on the community last May is still not as robust as its predecessor, despite the numerous updates in the past 12 months. 

I have a Sonos system consisting of a Beam, which handles my television output, and two Sonos Ones serving as surround speakers. It’s been working splendidly, but recently I purchased a Sonos Era 100 to connect my CD player via its line-in. This has introduced issues that I'm struggling to resolve. If I play the CD player through the Era 100 alone, it’s perfectly acceptable, albeit a bit limited. However, attempting to play it through the entire system creates a problem when I next switch on the television. Either there’s no sound at all, or there’s a peculiar echoing conflict where the TV speakers and the Beam fail to synchronise. All I really want is to play CDs when I fancy listening to them and watch television when I wish to do so, with the system understanding which input I desire at any given time. Have I inadvertently created an impossible conflict, or is there a solution? Can anyone assist me, please?

I would like to share with you a small success related to my Sonos. I did not expect a solution to my problem until suddenly it was found! I would also like to greet and comfort my American friends. Hang in there! Here in Poland, we have been holding out for 10 years. As you can see, I have a lot of it:My last purchase, two weeks ago, was ARC Ultra, but I missed one thing both before, with Beam and now, with Ultra. I wanted to listen to the music and, at the same time, watch and listen to sports from TV. Unfortunately, my TV set with eARC, a 7-year-old Samsung Q75, did not allow switching to the TV speakers when connected to a Sonos soundbar. Of course, this is not Sonos' fault but the eARC standard.But I did not give up and …… I found FeinTech VAX04101 HDMI eARC Pass Switcher 4x1. Well, I understand. A match, European football, soccer. Stadium atmosphere and Mad Season! I highly recommend it.By the way, Sonos. When will there be the option to save playlists? I have the latest update a