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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27805 Topics
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tkhoglyContributor I
posted in Portable speakers
Sonos Roam SL Status light dead

My Sonos roam works completely normal other than the fact the status lights seems completely dead. It's less than a year old and is primarily used in the kitchen/patio. Its super frustrating trying to get it to power on correctly when I'm using it with Bluetooth because I never know it's on or off and just have to guess and go based off the on/off noise. Has anyone else experienced an issue like this with their roam?

343
Ken_Griffiths
6 months ago
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nilloContributor I
asked in Home theater
beam gen 2 sounds muffled

Hi everyone, I have an issue with my beam (gen 2) and I have no clue what to do, I connected it to my TCL tv with the supplied HDMI cable, and the audio sounded crispy, and then I realized it frequently goes bad... everything is good and the sound is clear and then it becomes muffled for short time(like someone put it in a box) and clears up again, this happens really frequently and hard to keep track of, I tried sending a recording to support and they said they couldn't hear anything wrong…what can I do? this is annoying and nothing helps... I tried factory reset and connecting using optical cable…  The audio is good till 0:08 and turns good again at 0:25i uploaded the audio clip to http://sndup.net/gnn6(googled anonymous audio upload)

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6 months ago
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AliInPhxContributor I
asked in Components and Architectural
In-Ceiling Speakers - No amp

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

1376
buzz
6 months ago
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LodiContributor I
asked in Controllers and Music services
Sonos S2 App Payment Screen

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

833
controlav
6 months ago
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masstexContributor I
asked in Controllers and Music services
Napster My Music by artist no longer displays library albums

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

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M
6 months ago
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geoffreyContributor I
asked in Controllers and Music services
Upcoming change to HTTP and SMB1 stored music playback

Just got an email from Sonos on the above topic. Not sure how it will affect me. All my music is stored on a memory stick attached to my router which is always on unlike my computer.Is this about to stop working?If so, what is the simplest way to set up my music library? Regards

6259
Ken_Griffiths
6 months ago
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oscarrodrigo_8303Contributor I
asked in Speakers
stereo setup with recordplayer + 2 sonos Eras 100

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

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S
6 months ago
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SquintContributor I
posted in Controllers and Music services
Playing an App

Hiya - can I play an app that has podacst music on it Sonos? I can't find anywhere to do it and doesn't show up in any search through SonosTIA

211
Airgetlam
6 months ago
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WoodwarContributor I
asked in Controllers and Music services
Apple Music library not syncing to Sonos library

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated. 

10068
Airgetlam
6 months ago
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Doctor VockContributor I
posted in Controllers and Music services
no music/radio playback after connecting to new WiFi router

I’ve recently had a new WiFi router. I have connected my Sonos One to the new network and enabled Alexa, Spotify, Amazon music etc. if I ask Alexa to play a radio station, it responds normally ….”playing Planet Rock from Rayo” for example, but then it doesn’t play anything.

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G
6 months ago
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LogicalPathContributor I
asked in Controllers and Music services
Pandora Missing

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services.  The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out.  However, when I search on your site it doesn’t seem that is accurate.  Is Pandora available or not?  If so what can I do to access it?

2288
Airgetlam
6 months ago
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wallywrldContributor I
asked in Controllers and Music services
Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network.  Only music and book programs on i-6.  I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years.  Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing.  I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13.  Any thoughts

2177
Airgetlam
6 months ago
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Tbonew7Contributor I
asked in Components and Architectural
Sub & Amp set up

I have a Sonus sound bar linked to the Arc on the TV.I have now got a Sonus Amp which needs adding to the system and the amp is going power the rear surround speakers.A few questions.What is the best way to wire the sound bar and the Amp? TV only has 1 x ArC connection? (I can get HDMI to both the sound bar and the Amp.)Once the above is confirmed is it a case of configuring the system on the Amp?Regards,Tony 

591
jgatie
6 months ago
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Slow Sonos App on Iphone

I have had very slow response and also missing speakers on the Sonos app on my Iphone.  I found a lot of info here on this forum that helped but never fully solved it.  Below is a list of things I tried before I was able to solve my issue.Get rid of services that are not used.  In my case I had several services and one in particular called TuneIn that once deleted showed improvement.  (Thanks to the member that suggested this). Limit your outside playlist to under 500 songs.  In my case I had Amazon playlists in excess of 1000 tracks.  I split my playlists and made them about 350 tracks so if I want I can add tracks later. I put all my Sonos equipment in a separate SSID with a static IP.  Make sure that ONLY Sonos equipment are part of this group.  My issue improved greatly by doing this.  I noticed if my Iphone was in the Sonos SSID the lag was there.  Once I removed my Iphone from the Sonos SSID the lag improved greatly.  No more missing speakers!My system has ARC, Subwoofer, and 2 E

24099
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6 months ago
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PhilDHContributor I
asked in Controllers and Music services
Very slow transition time from track selection using Apple Music

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. When I use apple music natively on my phone the transition is 2 seconds….My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point.  Any help or inside info on this issue would be helpful. 

1951
Airgetlam
6 months ago
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ahenryContributor I
asked in Speakers
bluetooth v. WIFI

With a Roam, can i play a playlist stored in the Sonos app via bluetooth?

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A
6 months ago
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PmilneContributor I
asked in Speakers
Sub Mini isolating stand

Hi.  Are there any isolating stands for the sub mini? 

1122
K
6 months ago
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tedvariasContributor I
asked in Speakers
Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one.  Would it be possible to consider adding native USB-C input and volume control to the Era 100?  It would make a fantastic desktop computer speaker.  There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

11439
106rallye
6 months ago
A
Alan MeadAvid Contributor III
asked in Speakers
Adding a Roam to a stereo pair of One SL's

I have a stereo pair of One SL’s that are on the mantle of our electric fireplace in a living area section of kitchen, dining and living room area. The entire space is probably around 400 sq feet. Anyway, in adding a Roam into the mix do I add it to the existing stereo pair? Or do I simply call the Roam by a different room name and link them together? Also, if I added two Roams would I link as two stereo pairs? I want to add the Roam to have a portable speaker for occasional travel and use on our patio.Thanks,Alan

1017
A
6 months ago
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TrevbrownContributor I
asked in Home theater
AMP and Beam 2 connection

cst6321We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We also have a Sonos Beam Gen 2 connected to our living room TV. We want to connect the Beam2 to the Amp which has the hard wired speakers, to get surround sound. We can connect both separately and even play music from our phones through both the ceiling speakers and Beam at the same time. But TV sound only comes through the beam2, not at all through the ceiling speakers. How do we connect the Beam2 to the Amp for surround sound?

25010
Airgetlam
6 months ago
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Lo38Contributor I
posted in Components and Architectural
renseignements

Bonjour aux utilisateurs français de produits Sonos j’aimerais acheter une platine vinyle et aussi ressortir mes ce donc acheter également un lecteur cd. Quelle est la meilleure solution de configuration , acheter le sonos port? Comment relier tout ça ? Merci pour vos réponses Laurent  Moderator Note: Added Translation by Google Translate- Good morningto French users of Sonos productsI would like to buy a vinyl turntable and also take out my CDs so also buy a CD player. What is the best configuration solution, buy the sonos port? How to connect all of this? Thank you for your answersLaurent

131
Airgetlam
6 months ago
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DjchebaContributor I
asked in Components and Architectural
Truplay Compatibility passive speakers

What is the best Trueplay-compatible passive in-wall speaker?

291
Schlumpf
6 months ago
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mca79Contributor I
asked in Home theater
Amp & Atmos

Does Sonos Amp support Dolby Atmos? 

913
Schlumpf
6 months ago
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billiejoe87Chromatic Producer I
asked in Home theater
LG OLED Lip Sync In 2024

Hey all,I had a bad experience back in the days of the LG C7 with lip sync issues with the Sonos Playbar & Arc. I’m looking to buy an LG G4 & was wondering with eARC these days if people with LG TV’s are still having lip sync issues or other problems with LG TV’s?Would really appreciate some help from those particularly with newer LG’s like the C3, G3, C4 & G4 etc.

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G
6 months ago
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Snipertech7Contributor I
posted in Portable speakers
roam keeps cutting out

My sonos roam keeps cutting out whilst listening to the radio. I listen to virgin radio that cuts out every minute for about 5 seconds. This also happens on the Global App. If you listen to BBC sounds or Spotify, all is fine with no cut outs. I have been in contact with the tech support and sent countless  data back to them as well as  countless resets. I have also contacted my Internet provider and switched the channels for both 5hz and 2.5hz for ones that have no interference.  The firmware of my router was also updated.I personally think that this is an app issue as switching back and forth between the stations shows that there can be stability on certain ones.Any ideas?

781
Sotiris C.
6 months ago
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