Get help and assistance with your Sonos system

Since this useless new app has been released I CAN'T PLAY ANY OF MY PREFERRED RADIO VIA MyTuner!!How on earth are you not able to fix this!??!!??!!!??If you are incapable, just roll back to the previous app and give us our music!!!!! I'm disgusted 🤮🤮🤮🤮

Hello,I am having a lot of issues with my Sonos system for the past 1 or 2 months.I have 2 Sonos Connect, both are connected to a different amp, in a different room.Because Sonos is not working on a consistent user experience, and like so many users, I had to wait for about 4 weeks to be able to recreate a local library that could be played and listened at home, which is a catastrophic experience for who has chosen to pay hardware not for having that kind of issue.So, today I have back access to the music library from the two Sonos Connects… But only one can play the music (always the same).The other one (also always the same) can play the tracks I have owned to Qobuz and Bandcamp, but not the local library. The same tracks currently playing on the other Connect will display an error that only says something went wrong on ther pityPhone app (Android). But which one ?I use to play music from Phonos, and Phonos displays this message : ERROR_ACCESS_DENIED.But I don’t know if this issue co

Hello,I have a Roam 2 and pair it with my Mac studio as a primary speaker. I connect using Bluetooth, when the Roam was new ( a month or so) it worked perfectly but now I get a delay. I have tried resetting the Roam by pressing the on/off button for 15 seconds until the lights come back on. After resetting it works perfectly for 1 or two youtube videos and then reverts back to the annoying delay. So the scenario is to click on a youtube video and I have counted as much as 5 seconds of watching lips move with no sound? I have then reset the roam, restarted the mac ect, ect, and yes it works fine for around 4 or five videos and then starts misbehaving again. I have also tried different browsers to no avail. I also have an amazon echo dot, it works perfectly every time with no delay?Any thoughts appreciated.Regards,Simon

Hello everybody !Sorry for the title, not sure it was relevant… But maybe it is after all. I don’t know.I will start by a speech, then ask my question 🙂 First, I have to say that I love music ! I have bought more than 16134 tracks (both from digital market and imported from my vinyls).I also love good hardwares, I have 3 great amps, 1 connected to an Xbox and the 2 others connected to a Sonos Connect. I bought the Sonos Connect because its capability to connect to a 3rd-party amp, those amps being connected to a very good pair of passive loudspeakers each. I do not like the sound coming from active speakers.So my installation was exactly what I was looking for…But..!For the 3rd (and last !) time, the Sonos setup has regressed and it was one time too much. The 1st time was when they removed the feature to manage Sonos devices from the Windows app. I discovered that when I have bought my second Sonos Connect, a very few years after the first one ; I could not believe that someone had th

Hi - my Play 3 seemed to go through some unannounced update/reset and I am no longer able to find how to turn-off the status lights overnight.

Just wanted to give a little positivity - music library is back to the Android app!Searching the music library is back!PLAYING music from the library without it crashing is back!What's more it seems the menu and features are thought out and aren't simply bare bones.What is not back:Album art on music library tracksSonos playlist creation and editing. But this is listed as a future update and I am a little more positive about the chances it'll be returning. 

Rename Era 100. No reaction when i try to rename the product. 

I still cannot connect to my local music library on my MacBook, when are you going to fix this issue ever since I updated to the new app.

Hi I’m considering purchasing a Sonos Era 300 for listening to music. I’ve watched some YouTube videos, read reviews and am a little confused now whether to go for one Era 300 or get a stereo pair of Era 100s.I am also interested in whether to add a sub mini into the equation as I like bass.The music I mainly listen to is house, drum n bass, and not sure how much is with Dolby Atmos. I currently listen to music via an Amazon Echo speaker (don’t judge) but appreciate good quality sound and want to upgrade my listening experience in my home. The speaker(s) will sit in my open plan living dining and kitchen space approx 40m2, in the living space which is on one side of the open space.I’m open to getting two Era 300s either from the start or adding a second later on. And should I consider the sub mini or wait?i welcome advice on where to start on my Sonos journey. Thank you!  

I have lost my music library settings after latest update and unable to add it back.Any tips please. 

I just installed the latest iOS app version and it has to be said…The latest version fixes most, if not all, issues I had with the new version. The volume control is now very responsive - as good as before - and I do not get all the nasty error messages that were popping after whatever action I did. I know it should not have happened in the first place but, Sonos does deserves credits here. It is back to the stable app I used to have.Thanks.

I have two Sonos Amps, each running two ceiling speakers (front and back). In our family room for our TV watching.  Things were working fine but in the last several days suddenly the voices will fade to very low and the surround volume takes over.It will sometimes recover if I turn the TV off and on but when I change channels it seems to trigger the effect.  Just seems odd and still learning how the app actually works.  Not sure what gas changed.

I have a very old play:3. it connects fimne (on bluetooth then its own WIFI ) and all is good until it tries top get a audible PIN - no sound. They asks top press the button (on mine its the Start/stop, on the app its Mute) - no reaction. Tried restarting, factory reset, etc etc.Any help out there? 

Could someone please help me?  I’ve invested way too many hours in trying to get my music library back working and nothing works.  I have a new MacBook Air running Sonoma 14.5 OS.  I’ve been using an old Apple Time Capsule as my NAS -- solely for the purpose of connecting my library to my Sonos system.  That’s worked great for years until Sonos killed it.  Whatever, I’m trying to get to the acceptance stage of the grieving process.  I just want to hear my music.I’ve tried all of the guidance that others have listed.  I’ve gone to the File Sharing settings on my Mac and have tried adding my music library saved locally on my computer as an NAS; I’ve tried adding my Time Capsule as an NAS.  It won’t work.  I’ve tried using my password, not using my password.  Variously I get error messages saying “incorrect username and/or password” or error 913.  The error messages aren’t consistentYes, I have “Share files and folders using SMB” marked yes.  I have no idea what SMB1 -2 or -3 are.  I thin

The app doesn’t show voice boost or quiet mode anymore…where’d that feature go???  

Hi,Is there any way to check how much warranty left against a serial number?Thanks in Advance.

I just updated the Sonos app and now nothing works. App finds speakers but then loses connection while trying to set up. What do I do? Nothing works 

Hello, I am at my wit’s end with non-functioning alarms on my 4 sonos speakers for many weeks now. To be honest, I’ve lost count how long it’s been since alarms last worked :( Yes, I can manage alarms in all three apps, but the alarms never actually go off. I gave tried deleting all alarms, clearing the apps’ cache, uninstalling, etc. but the alarms never go off.I have these 4 speakers in my apartment:Sonos OneSonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.26.1.7-1.1Play:1Sonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.8.3.7-1.0Play:1Sonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.8.3.7-1.0Sonos RoamSonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.33.1.9-1.10I manage these speakers from three places, my smartphone, iPad, and laptop. OS and App version details as follows:Android:Device: Galaxy S2, Android version 14 Sonos App Version: 80.04.05iOS:Device: iPad Mini 6, iPad OS 17.5.1 Sonos app version: V 80.04.04macOS:Device:

I just got my SONOS ONE and it’s been nothing but a pain. Won’t connect to my iPhone 14 this system is junk and customer service is terrible. I can’t believe this overpriced speaker( which by the way I have 2 of them) will not even connect! I’ve tried everything to no avail so disappointed and frustrated with the customer service the bit is useless and a live response is impossible unless you want to wait 65-95 minutes, yes you heard me right 65 minutes the first time I called 95 the 2 time! It’s completely outrageous!!!

Purchased multiple VERY grossly overpriced components and spent hours trying to register them, endless factory resets, app resets, hours on the phone with support only to be told the sonos app is a buggy worthless pile of trash. No fix in sight or ETA from a day or months when it could actually be functional and let customers who spent thousands of dollars actually use the overpriced products. 

Can I connect my PLAYBAR to my tv using Bluetooth or only optical in? I have a Samsung S95C and the remote is Bluetooth band does not support IR through the optical in

Hiwhy is my old sonos 1 not responding has cast as it use to when I use my phone to increase the volume it takes a good 10 seconds to respond 

Since I reset my Sonos speakers to factory setting I have been unable to add Apple Music and Alexa voice assistant to the speakers. 

I recently connected my TV to my Mac with Airplay and ever since that happened, I now have to use Airplay to use my Era 100s, but there is a huge lag in audio playing using that method. But, now when I select using Bluetooth (which worked up till now), I am not getting any audio output. What can I do to resolve this? I have tried “Forget this device” and restarted the pairing, but this doesn’t solve the problem. This is really annoying. I believe the Airplay option was always there even before connecting my TV, but now it’s the only option to play my computer’s audio through the Era 100s, but with a really annoying delay. The other issue is when I switch tabs in my browser, the audio doesn’t play at all and I have to disconnect the Era 100s via Airplay, click on the Era 100s via BT, and then come back to Airplay to get them to play delayed audio. This is terrible. It just worked before I messed with Airplay at all to connect to my TV.

I am trying to add voice control to my Sonos era 100. Even though the microphone button is set to "on", the Sonos app asks me to make sure microphone is on. I also cannot pair my era 100 using Bluetooth.Has anyone encountered this problem?Thank you!