Get help and assistance with your Sonos system

I was one of the loudest fans of Sonos after latest software update I can’t stand my system I have to disconnect router and all speakers every time I want to use if not a solution am ready throw all in garbage and go with another system which is an expensive proposition i tried to call customer service said 55 minute wait chat had no one available

Hey I have an issue with my Sonos one speaker, it won’t let me update the internet settings. I have tried resetting both speaker and sonos app and the start from scratch. But nothing works. can anybody help me? 🤞🏼😊

I’m an integrator.  I still cannot after a week and a half add ANY Sonos ports to a new install that’s been completed.  Your app initially flashes a screen showing “adding port adding port adding port” and then it says update available...it errors out with a 1002 and then after force closing it, it errors out with a 1000.   Then it goes into a neverending loop of “update is available” where I cannot actually reset the app to try again. You guys are absolutely killing me right now and my clients who want to use their systems. I’ve removed the devices entirely and brought them back to my design center/workspace and tried adding here as well with the same BS over and over.  I’ve used the PC app as some suggested as well with zero results.

I've had my Beam 2 with a sub mini connected since Nov 2023, connected to Samsung TV with arc hdmi. No issues at all up until now. Came to watch TV this afternoon, LED on Beam 2 continuous flashing white, sound coming from TV speakers and not Beam 2. Went to Sonos app to troubleshoot, product not found in app.Tried multiple reboots of Beam 2 with and without sub mini plugged in, still get continuous white flashing LED.Era 100 working fine on same network. Tried ethernet cable reboot, no change, still get continuous flashing white LED on Beam 2. Any ideas? Many thanks, Rich

I’ve heard that you can connect up to THREE Sub (Gen)s to an Arc surround system.  Is that true? You definitely need two, which I have, if you want to hear the best out of your • Arc • Era 300 x 2 • Sub (Gen 3) x 2 • system.  It lowers the distortion of each sub by having two, and it sounds much better when you have one on each side of the room (left & right) having the port open and firing towards your ears.  I’ve tried it with just one, and yes it can get loud but the bass isn’t as tight as you have to raise the volume on it to levels that are just too high.  Plus, you won’t get your sub to get down to its stated 25Hz ability unless you have two of them.  You won’t believe how much better it sounds with two subs, regardless of volume. i have one on my right wall, and my second is placed up against my big dresser where my Arc is on (and it gives the Arc more bass as the dresser resonates slightly and it’s not flabby at all.  I would like a third one to place on my left walll.  Am

I have just updated sonos app in the App Store but am still unable to add music from Apple Music library to sonos, it takes me through the sign in/authorise procedure but then I get “we have run into a problem please try again “ I am on my iPad. Does anyone know how to authorise Apple Music on iPad?

Searching for your own music is obviously challenged by Sonos’ terrible new app. However, I have managed to get the app to detect my large music collection… where I can then scroll endlessly through my 6000 albums on my NAS. But now I’m also experiencing that Sonos loses connection to my own music collection, after which I have to set up the library all over again. Additionally, I have to split my collection into parts and add it piece by piece to the library - because if I do it all at once, Sonos fails. Why can’t Sonos add all 6000 albums at once, as I could before the new app?

My sonos roam has stopped working i have tried various different reset methods but its just dead. The orange charge light comes on when plugged into a charger but once unplugged its dead

It used to work, but now every time I try to play Spotify, I get a “Unable to play selected item”. It also isn’t importing the artists that I’ve played on Spotify. Same result on the laptop or the phone.I’ve tried reauthorizing the account several times, then deleted it and reinstalled it.  Spotify and Sonos both say everything is good, but no change.Then I deleted it, reset the controller on the laptop, and reinstalled it. That at least brought over my Spotify history, but still the same error. What else can I try? Thanks!

My Sonos Amp will not connect to my Furion outdoor TV. When going through TV setup, the app says “CEC not connected”.The Furion TV uses WebOS. I am using HDMI 2.1 cables. I am also using an audio extender over Ethernet. I tested with my TCL TV and it worked perfect. I used the same HDMI cables and the audio extender. Any suggestions? 

Having issues similar to gobs of other posts. What to do?   Wait for updates and bug fixes?  I have 6 Sonos products.  I like them when they work but I’m thinking of transitioning to another product.  I never loved the software, now I hate it.  Anyone have experience with another brand?  Don’t want to spend another $2,000 but if the writing is 9n the wall…..

My barely two-year old Move stopped charging or working at all. I tried all of the recommended fixes, but it was completely unresponsive. I replaced the battery and tried everything again. Nothing. Sat on hold for an hour to then have a support person walk me through the same steps before telling me that the unit was out of warranty and the only thing she could offer me was 15% off my next Sonos purchase. No repair options available. No replacement options. No information on what they’ve done to fix the issue. Nothing. What a disappointment. From what I can see online, this appears to be a fairly widespread problem with this product. The company should handle it better than by asking for a bunch more money for what could easily be another poorly done product. So, for anyone who can benefit from this, be warned. Buy something else. 

I have contacted Sonos 4 times now as not received my UPS shipping label via my email always say resending but getting frustrated now as still nothing speaker packed and ready to go as faulty promised a new one when they get the old one back not sure what to do now 

My barely two-year old Move stopped charging or working at all. I tried all of the recommended fixes, but it was completely unresponsive. I replaced the battery and tried everything again. Nothing. Sat on hold for an hour to then have a support person walk me through the same steps before telling me that the unit was out of warranty and the only thing she could offer me was 15% off my next Sonos purchase. No repair options available. No replacement options. No information on what they’ve done to fix the issue. Nothing. What a disappointment. From what I can see online, this appears to be a fairly widespread problem with this product. The company should handle it better than by asking for a bunch more money for what could easily be another poorly done product. So, for anyone who can benefit from this, be warned. Buy something else. 

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

Hello, I have 2 Sonos One SL speakers, Beam and subwoofer. Purchased about 4yrs ago. WiFi connected to Xfinity xFi gateway located on 2nd floor. The xfinity cable box is about 25ft as the crow flies from my SL speakers and 15ft from the Beam with one interior wall between the box and spkrs. The issue I’ve always had is the SL speakers cutout. Usually I unplug and plug back in. This works for a little while. Per the xfinity app showing device connections, the Beam is connected at 2.4Ghz and SL speakers connected at 5Ghz. The xfinity app shows strong connection to spkrs and Beam. The Sonos app shows strong connection to the Beam but the SL spkrs fluctuate between fair and strong. So, I assume somehow I need to improve the SL spkr connection. I cannot move the cable box downstairs. I read something about the Sonos boost which I guess is not available anymore. But this made me wonder if I could use a linksys ea6100 router that I’m not using - connect to my cable box then somehow connect al

New Sonos App is dog turd!! The last one wasn't great tbh but this is a whole new level of amateurish!! It seems you have employed a bunch of 8 year olds to create it? I want a refund for false advertising please, as when I researched which speaker to buy for sound, connectivity etc this company name/brand appeared to be the one for me, well it's not!! Shocking in every way except the sound. So I will be getting another speaker from elsewhere. Fix the issues for crying out loud, or even better, don't offer them services if you aren't capable of providing it, thanks.P.s-  the help suggestions given whenever there is an issue always suggests a "Factory Reset" , as if we should have to do that everytime 🤦‍♂️ 

To whom it may concern.  Hi.  I've patiently waited, with optimism, hoping that the following issues/features would have been resolved by now.  I'm not aware if any of them have been previously mentioned but I thought it wise to compile a list, everyone please feel free to add any issues or missing features still unresolved, as I can only speak from my personal use case.  The 'Widget' was removed and has not yet returned Unable to play favorites set from you local Music Library located in 'Sonos Favorites' Any attempt results in the toast 'something went wrong' appearing.  Unable to pin content from Music Library to 'Favorites - pinned collection' Unable to access EQ settings directly from volume sliders No tabs for easy access/navigation to different sections of the app, currently have to press the back button 5 times if you are in the 'Music Library' section in settings. 'Something went wrong' toast appearing when trying to access basic functions within your connected 'services' Can

Do the Sonos era 100 mount on the 300 Sonos stand? 

Estoy batallando para conectar la play bar a una nueva red Moderator Edit: Google Translate-I'm struggling to connect the play bar to a new network

Looking to put Sonos in a community pub. Four rooms but ideally would like to add a microphone to allow use as a PA for quiz nights etc. Is this possible?Any advice gratefully received.

No identifica dos altavoces Five que quiero instalar en una habitación distinta a la que ya tengo un sistema SONOS con dos altavoces Five, un Sub, y una barra.  Moderator Edit: Google Translate- It does not identify two Five speakers that I want to install in a room other than the one I already have a SONOS system with two Five speakers, a Sub, and a bar.

I’m not even sure how to ask this question, but will try. With the old app I could play music from a source on a speaker in one room, while my wife could play In another room from a different source. Now with the new app one of us will disconnect the other when one of us starts content from a different source in a different room. Does this make sense? Never had this problem before.

Hey all,  Got a strange issue with my Gen 2 Connect Amp - I'm trying to plug in a powered subwoofer into the subwoofer output port on the amp, however it doesn't seem to be working. When I plug it in with music playing, the amp will dip the main speakers for a second and the sub will start playing, then it cuts off again and the output goes quiet. I also can't see any sub adjustments on the product page in the sonos app. Any ideas? Anyone else seen this?  Considering the wait time on the phone is 75 mins and the "live chat" feature in the UK is an outright lie, it would be nice to get some form of response on here. Also, I've tried another amp and the same thing happens with that one too. Tried different cables also.  After trying multiple amps and multiple cables to no avail, I can only assume it's another broken feature that sonos will pretend we don't need. Moderator edit: combined posts

I cannot make my Roam reconnect. I’ve been using it and it’s been working fine, but now I don’t seem to be able to reconnect it again. It shows up in the list and I can chose it, but I get an error message: “unable to connect”. What do I do?